Client Services/Graduate Academy/Academy Role (Bedford)

Client Services/Graduate Academy/Academy Role

The Position

Reporting to the Client Support Manager, based at the companies Head Office in Bedford, the Client Services Consultant will be responsible for undertaking all mid-term adjustments and queries received from existing clients and liaising with our insurers.

You will be pushed through a Graduate/ Academy role to become both proficient and qualified within the industry whilst working within a busy Client Services Department. You will also gain your Cert CII (certificate in insurance) qualification and will have access to internal and external coaching to assist in your progression. The company will provide a timetable to meet all departments within the business which will allow you a greater understanding of how each department contributes to their incredible stats. Our client has plenty of progressive routes available following graduation from the Client Services Department, all performance will be tracked via progress trackers which they will support you in completing.

Duties/Areas of Responsibility

• Submit client insurance risk information to insurers for quotations to be issued to clients (online and offline submissions)
• Competently use the company CRM system and ensure all records are kept up to date
• Fleet Adjustments
• Mid Term Adjustments for all policies
• Work closely with account handlers/insurers and build strong relationships across all departments
• Invoicing client’s mid term

Salary and Benefits

• £23k to £26k basic salary range
• 20 days holiday a year, plus bank holidays and numerous additional days off over Christmas and New Year, which increases to 25 days after 5 years’ service
• Private Medical Insurance through Vitality after 2 years of service
• Critical Illness and Death in Service after 5 years’ service
• Fully funded Cert CII Education
• Modern offices loaded with facilities
• Free onsite Parking
• Regular company business and social events