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- Tasks: Support clients, build relationships, and handle queries as an Insurance Account Handler.
- Company: Join Heat Recruitment, the UK's largest independent Insurance Brokers, in a friendly team.
- Benefits: Enjoy 26 days holiday, career progression, CII qualifications, and mental wellbeing support.
- Why this job: Perfect for those who love customer service and want to grow in a dynamic environment.
- Qualifications: Experience in the Insurance industry and a proactive, engaging attitude are essential.
- Other info: Flexible working options available; no weekends required!
The predicted salary is between 28800 - 43200 £ per year.
Do you have experience working in the Insurance industry? Looking for that next great move in your career? Then we have an exciting new opportunity for you as an Insurance Account Handler within our friendly team based in Telford.
Joining us as an Insurance Account Handler means you’ll have the benefit of working Monday to Friday (no weekends here!) earn a basic salary relative to your experience as well as a generous bonus structure. You’ll also be rewarded with all the great benefits of working with the UK’s largest independent Insurance Brokers. We are open to hearing from people from all different backgrounds, so speak to us about our hybrid and flexible ways of working for our Account Handlers, if the 9-5 life isn’t for you.
So, what does the role of an Insurance Account Handler here involve? Every day you will be supporting a designated client portfolio, acting as their first point of contact, building strong relationships, and supporting them with queries as they arise. This role is perfect for you if you love customer service or sales as relationship-building with our clients will be the key to your success.
What are we looking for in our Account Handlers? Some experience of the Insurance Industry is essential for this role, the rest is all about you as a person:
- Most important is your ability to bring your best self to work every day to give our clients the best possible experience.
- Next, we need you to be proactive, use your initiative and show us your entrepreneurial spirit.
- Have a willingness to learn and be curious. We offer tons of opportunity to gain qualifications that will enhance your career in this growing industry.
- Confidence to work with clients both on the phone and face to face, so some experience in customer service is important too.
- Work well with your team, have a positive outlook, be engaging, collaborative and have the resilience to adapt to whatever changes come your way.
- Demonstrate honesty and integrity, not only is this essential within a financially regulated organisation, but it’s also just the right way to be.
Benefits: In return you will be welcomed and supported by our family and be joining an organisation that cares about you as a person and your wellbeing. Some of the other benefits are:
- Holiday entitlement of 26 days plus bank holidays.
- Opportunity to progress your career across the entire Group.
- Gain CII or ACII qualifications to boost your knowledge and career prospects.
- Pension scheme for when you feel it’s time to retire.
- 24-hour support for physical and mental wellbeing.
- 1 days paid volunteering day to give back to our communities.
Account Handler employer: Heat Recruitment
Contact Detail:
Heat Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Account Handler
✨Tip Number 1
Familiarise yourself with the insurance industry and current trends. This will not only help you in interviews but also show your genuine interest in the role, making you a more attractive candidate.
✨Tip Number 2
Network with professionals in the insurance sector, especially those who work as Account Handlers. Engaging with them on platforms like LinkedIn can provide valuable insights and potentially lead to referrals.
✨Tip Number 3
Prepare to discuss your customer service experiences in detail. Think of specific examples where you've built strong relationships or resolved issues effectively, as this aligns with the key responsibilities of the role.
✨Tip Number 4
Showcase your proactive attitude during any interactions with the company. Whether it's through follow-up emails or during networking events, demonstrating initiative can set you apart from other candidates.
We think you need these skills to ace Account Handler
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in the insurance industry. Focus on relevant roles and responsibilities that demonstrate your customer service skills and ability to build relationships.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention specific reasons why you want to work at Heat Recruitment and how your background aligns with their values and needs.
Showcase Your Soft Skills: In your application, emphasise your proactive nature, initiative, and entrepreneurial spirit. Provide examples of how you've successfully worked with clients and adapted to changes in previous roles.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Heat Recruitment
✨Show Your Customer Service Skills
Since the role of an Account Handler heavily involves customer interaction, be prepared to discuss your previous experiences in customer service. Highlight specific examples where you successfully resolved client queries or built strong relationships.
✨Demonstrate Proactivity and Initiative
The company values proactive individuals who can take the initiative. Think of instances where you identified a problem and took steps to solve it without being prompted. This will showcase your entrepreneurial spirit.
✨Emphasise Your Willingness to Learn
With opportunities for gaining qualifications like CII or ACII, express your eagerness to learn and grow within the insurance industry. Share any relevant courses or training you've undertaken that align with this role.
✨Be Authentic and Honest
Integrity is crucial in a regulated environment. Be yourself during the interview and demonstrate honesty in your responses. Discuss how you value transparency and ethical behaviour in your professional life.
