Heat Geek is seeking a Senior Technical Support Engineer to lead complex escalations within the Customer Experience team. You will own end-to-end fault analysis on heating systems and set the standard for diagnosing and resolving issues.
You will build and own the knowledge base, coach teammates, and work with product, engineering and installation teams to turn recurring problems into lasting fixes. This 3‑day‑in‑the‑office hybrid role is based at Sustainable Ventures in Waterloo, offering a
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Senior Technical Support Engineer – CX (Hybrid, Waterloo) employer: Heat Geek
Heat Geek is an exceptional employer that champions sustainability and innovation in the heart of London. With a vibrant work culture that encourages collaboration and personal growth, employees benefit from flexible hybrid working arrangements and opportunities to lead impactful projects in the green heating sector. The company prioritises professional development and offers a supportive environment where your contributions directly influence the future of sustainable energy solutions.
