Senior Operations Manager

At Heat Geek, we are tackling one of the UK’s biggest carbon contributors: home heating. Nearly 20% of all UK carbon emissions stems from home heating – and that contribution is even bigger on a global scale. By simplifying a traditionally complex industry and revolutionising the technology used by installers, we’re making low-carbon heating mainstream. We are on track to prevent 1,000,000 kg of carbon from entering our atmosphere in Q1 of 2026.

People are at the core of who we are and what we do. From decreasing homeowners’ energy bills to help with the cost of living, to empowering talented heating engineers to perform outstanding installations, to ensuring a greener world for all of us, we believe in the power of what we can all do together. We need passionate, talented, hard working people to be a part of this journey.

Our Heat Geek team is excited to hire a Senior Operations Manager to build and head up our compliance and supply chain efforts. This is a senior, hands‑on role with real ownership: you’ll design the operating model, lead and develop the team, and ensure our upgrade operations are fully compliant, efficient, and scalable as we grow. You’ll be integral to the strategic assessment of the system that we are actively questioning and improving.

This role is ideal for someone who enjoys bringing structure to fast‑moving environments, thrives in ambiguity, and wants to make a tangible impact on the UK’s transition to low‑carbon heating.

• Own end‑to‑end operational delivery process across the entire customer lifecycle
• Act as the primary operational contact for audits, regulators, certification bodies, and industry partners
• Ensure all operational activity meets relevant regulatory, technical, and industry standards
• Design compliant, auditable processes that can scale with the business using automations and digital or AI integrations to innovate and expedite
• Contribute to the development and execution of Heat Geek’s longer term operational strategy

• Own and manage relationships with manufacturers, merchants, and key suppliers
• Maintain and evolve the approved products list, ensuring best‑in‑class efficiency, quality, and install outcomes
• Steer parts cost optimisation initiatives without compromising quality or compliance
• Build supply chain resilience to support rapid growth and new product launches

• Manage and develop a high‑performing operations team
• Set clear expectations, accountability, and performance standards
• Own onboarding, training, and capability development across the function
• Ensure staffing levels and resource allocation consistently meet delivery and customer outcomes

• Define and track key operational and compliance metrics
• Scrutinise performance data to identify trends, risks, and improvement opportunities
• Produce clear, actionable reporting for the COO and senior leadership
• Use data to propel continuous improvement across people, processes, and partners
• Act as the escalation owner for complex operational and compliance issues
• Deliver timely, structured resolutions while identifying root causes
• Embed learnings from escalations into long‑term process and system improvements

• Work closely with the Customer Experience (CX) team to ensure a smooth, end‑to‑end homeowner journey
• Align operational choices with customer outcomes, service quality, and long‑term trust
• Partner cross‑functionally to resolve issues and continuously improve the customer experience

• 4+ years’ experience in operations management, consulting, or similar roles
• Experience scaling operations and building processes in growing or fast‑moving organisations
• Strong people management experience, with a track record of developing teams
• Proven ability to design and run compliant, auditable operational processes
• Data‑informed guru with strong analytical skills
• Comfortable working with CRMs, workflow tools, and automation platforms
• Calm, structured problem‑solver with experience managing escalations and risk

• Experience with managing support teams or exposure to support frameworks and success criteria
• Experience working in a start up or similarly fast‑paced environment
• Experience with heat pumps, renewable energy, construction, or utilities

We believe great teams are built from different ways of thinking, learning, and living, and as such, we strive to build an organisation where people can show up as themselves. Even if you don’t tick every box listed above, but are passionate about the work that we are doing and believe that you can make a positive impact here, we’d love to hear from you.

This is a 3‑day-in-the‑office‑hybrid role where you will work with the team at our office in Sustainable Ventures in Waterloo, Europe's biggest climate tech hub. It’s a 5‑minute walk from Waterloo Station and an energising space for anyone working on climate change.

Some of our measurable benefits include:

• £5,000 contribution towards your own heat pump installation
• Shares in the company, allocated under a tax‑incentivised scheme
• Salary that’s evaluated regularly, and based on skills, impact, and role scope—not negotiation tactics
• Private medical & dental insurance
• Learning and development budget
• Annual summer retreat
• Season ticket loan
• Cycle to work scheme
• Yoga, run club and social events with other sustainability startups in our co‑working space
• Monthly socials and regular collaboration opportunities with a team that’s passionate, hardworking, and kind.