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- Tasks: Manage compliance checks and documentation for heat pump installations.
- Company: Join Heat Geek, a leader in sustainable home heating solutions.
- Benefits: Competitive salary, private medical insurance, and a £5,000 heat pump installation contribution.
- Why this job: Make a real impact on climate change while developing your skills in a dynamic environment.
- Qualifications: Attention to detail and experience in compliance-heavy roles are essential.
- Other info: Hybrid role in a vibrant climate tech hub with great career growth opportunities.
The predicted salary is between 28800 - 48000 £ per year.
At Heat Geek, we are tackling the UK’s biggest carbon contributor: home heating. 20% of all UK carbon emissions stems from residential temperature regulation. By revolutionising the installation process using technology, we are getting more heat pumps into homes and slashing carbon emissions in the process.
Our Heat Geek community is excited to bring four Operations and Compliance Associates into our team. We install hundreds of heat pumps per month across the UK. Every installation requires a precise set of compliance checks, documentation steps, and coordination tasks to ensure quality, efficiency, and regulatory adherence. You will take ownership of a defined set of tasks within the installation workflow, becoming an expert in your specific task cluster and ensuring every job moves smoothly through our pipeline with high accuracy.
Role Outputs:- 12 specific task clusters within the installation workflow (e.g., Job Progression & Workflow Management, Quality Assurance, Exception Handling)
- Identify gaps and suggest best practices to improve operational processes
- Own the end-to-end process for assigned tasks, ensuring precision and high accuracy
- Collaborate with internal teams to resolve discrepancies and drive continuous improvement
- Documentation & Compliance Processing
- Completing and submitting heat pump compliance forms (MCS, DNO, warranties, etc.)
- Gathering, checking, and uploading installer documentation
- Validating data for accuracy and completeness
- Following defined workflows with high precision
- Moving jobs through internal workflow stages
- Identifying blockers and ensuring missing information is chased
- Keeping internal systems and job statuses accurate and up-to-date
- Conducting spot checks on installer submissions
- Ensuring all required evidence is available before approval
- Flagging recurring issues for process improvement
- Identifying when work deviates from the happy path and escalating appropriately
- Working with internal teams to resolve discrepancies
- Contributing to improvement of documentation and playbooks
- Strong attention to detail and comfort with repetitive, structured tasks
- Experience in process-heavy or compliance-based roles such as insurance processing, mortgage/conveyancing admin, financial services operations, logistics operations, utilities/energy admin, warranty or claims processing, or other similar spaces
- Confident working with digital workflows, internal systems, and spreadsheets
- Strong written communication
- Comfort with an ambiguous environment
- Experience in renewable energy, construction, engineering, or utilities
- Familiarity with MCS, DNO, or other regulatory frameworks
- Experience working in a startup or growth environment
This is a 3-day-in-the-office hybrid role where you will work with the team at our office in Sustainable Ventures in Waterloo, Europe’s biggest climate tech hub. Some of our measurable benefits include:
- £5,000 contribution towards your own heat pump installation
- Shares in the company, allocated under a tax-incentivised scheme
- Salary that is evaluated regularly, based on skills, impact, and role scope
- Private medical & dental insurance
- Learning and development budget
- Annual summer retreat
- Gym membership contribution
- Season ticket loan
- Cycle-to-work scheme
- Yoga, run club and social events with other sustainability startups in our co-working space
At Heat Geek, we are empowering people to revolutionise home energy at a national scale. Our audacious goal is to drastically reduce the carbon emissions from the residential buildings sector, which accounts for nearly 20% of all UK emissions. Our work requires focus, tenacity, innovation and teamwork.
Operations & Compliance Associate employer: Heat Geek
Contact Detail:
Heat Geek Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations & Compliance Associate
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with current employees at Heat Geek. A friendly chat can sometimes lead to opportunities that aren’t even advertised!
✨Tip Number 2
Prepare for interviews by understanding Heat Geek’s mission and values. Show us how your skills align with our goal of reducing carbon emissions. We love seeing candidates who are genuinely passionate about making a difference!
✨Tip Number 3
Practice your responses to common interview questions, especially around compliance and operational processes. We want to see your attention to detail and how you handle challenges in a structured environment.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows us you’re really interested in joining our team at Heat Geek.
We think you need these skills to ace Operations & Compliance Associate
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Operations & Compliance Associate role. Highlight your experience in compliance processing and any relevant skills that align with our mission at Heat Geek. We want to see how you can contribute to our journey!
Show Your Passion: Let your enthusiasm for renewable energy and sustainability shine through in your application. We’re looking for people who are genuinely excited about making a difference in the world, so don’t hold back on sharing why you want to join us at Heat Geek!
Be Precise and Clear: Since attention to detail is key for this role, ensure your application is free from errors and clearly structured. Use bullet points where necessary and keep your language straightforward. We appreciate clarity as much as we value accuracy in our operations!
Apply Through Our Website: We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen to be part of our Heat Geek community!
How to prepare for a job interview at Heat Geek
✨Know Your Compliance Inside Out
Make sure you brush up on compliance processes relevant to the role, like MCS and DNO regulations. Being able to discuss these confidently will show that you're serious about the position and understand the importance of accuracy in documentation.
✨Showcase Your Attention to Detail
Prepare examples from your past experiences where your attention to detail made a difference. Whether it was catching an error in documentation or streamlining a process, demonstrating this skill is crucial for the Operations & Compliance Associate role.
✨Familiarise Yourself with Heat Geek's Mission
Dive deep into Heat Geek’s mission to reduce carbon emissions through innovative heating solutions. Being able to articulate how your values align with theirs will not only impress them but also show your passion for sustainability.
✨Prepare Questions About Team Collaboration
Since the role involves working closely with internal teams, think of insightful questions about how collaboration works at Heat Geek. This shows that you’re not just interested in the tasks but also in being a team player who contributes to continuous improvement.
