At a Glance
- Tasks: Lead operations and supply chain efforts to drive low-carbon heating solutions.
- Company: Join Heat Geek, a pioneering company tackling carbon emissions from home heating.
- Benefits: Enjoy a competitive salary, health insurance, shares, and a vibrant work environment.
- Other info: Hybrid role in a dynamic climate tech hub with great team culture and growth opportunities.
- Why this job: Make a real impact on the UK's transition to sustainable heating while growing your career.
- Qualifications: 4+ years in operations management with strong people and data skills.
The predicted salary is between 60000 - 80000 £ per year.
Type: Full-time
Reports to: Chief Operating Officer
What We Do
At Heat Geek, we are tackling one of the UK’s biggest carbon contributors: home heating. Nearly 20% of all UK carbon emissions stems from home heating – and that contribution is even bigger on a global scale. At Heat Geek, we are changing that. By simplifying a traditionally complex industry and revolutionising the technology used by installers, we’re making low-carbon heating mainstream. We are on track to prevent 1,000,000 kg of carbon from entering our atmosphere in Q1 of 2026, and we won’t stop there!
Join Us!
People are at the core of who we are and what we do. From decreasing homeowners’ energy bills to help with the cost of living, to empowering talented heating engineers to perform outstanding installations, to ensuring a greener world for all of us, we believe in the power of what we can all do together. – And we need passionate, talented, hard working people to be a part of this journey.
Your Mission
Our Heat Geek team is excited to hire a Senior Operations Manager to build and head up our compliance and supply chain efforts. This is a senior, hands-on role with real ownership: you’ll design the operating model, lead and develop the team, and ensure our upgrade operations are fully compliant, efficient, and scalable as we grow. You’ll be integral to the strategic assessment of the system that we are actively questioning and improving. This role is ideal for someone who enjoys bringing structure to fast-moving environments, thrives in ambiguity, and wants to make a tangible impact on the UK’s transition to low-carbon heating. If you’re reading this and it resonates with you, we know that you are talented and could do this work anywhere. But we want you to do it HERE, with us, because we need persevering teammates who care about making a real difference in the world.
Role Outputs
- Operations Leadership and Strategy
- Own end-to-end operational delivery process across the entire customer lifecycle
- Act as the primary operational contact for audits, regulators, certification bodies, and industry partners
- Ensure all operational activity meets relevant regulatory, technical, and industry standards
- Design compliant, auditable processes that can scale with the business using automations and digital or AI integrations to innovate and expedite
- Contribute to the development and execution of Heat Geek’s longer term operational strategy
- Supply Chain & Cost Management
- Own and manage relationships with manufacturers, merchants, and key suppliers
- Maintain and evolve the approved products list, ensuring best-in-class efficiency, quality, and install outcomes
- Steer parts cost optimisation initiatives without compromising quality or compliance
- Build supply chain resilience to support rapid growth and new product launches
- Team Management and Development
- Manage and develop a high-performing operations team
- Set clear expectations, accountability, and performance standards
- Own onboarding, training, and capability development across the function
- Ensure staffing levels and resource allocation consistently meet delivery and customer outcomes
- Performance, Data & Reporting
- Define and track key operational and compliance metrics
- Scrutinise performance data to identify trends, risks, and improvement opportunities
- Produce clear, actionable reporting for the COO and senior leadership
- Use data to propel continuous improvement across people, processes, and partners
- Escalation & Risk Management
- Act as the escalation owner for complex operational and compliance issues
- Deliver timely, structured resolutions while identifying root causes
- Embed learnings from escalations into long-term process and system improvements
- Cross-functional Collaboration & CX
- Work closely with the Customer Experience (CX) team to ensure a smooth, end-to-end homeowner journey
- Align operational choices with customer outcomes, service quality, and long-term trust
- Partner cross-functionally to resolve issues and continuously improve the customer experience
Candidate Requirements
- 4+ years’ experience in operations management, consulting, or similar roles
- Experience scaling operations and building processes in growing or fast-moving organisations
- Strong people management experience, with a track record of developing teams
- Proven ability to design and run compliant, auditable operational processes
- Data-informed guru with strong analytical skills
- Comfortable working with CRMs, workflow tools, and automation platforms
- Calm, structured problem-solver with experience managing escalations and risk
It’s a bonus if you have…
- Experience with managing support teams or exposure to support frameworks and success criteria
- Experience working in a start up or similarly fast-paced environment
- Experience with heat pumps, renewable energy, construction, or utilities
We believe great teams are built from different ways of thinking, learning, and living, and as such, we strive to build an organisation where people can show up as themselves. – Even if you don’t tick every box listed above, but are passionate about the work that we are doing and believe that you can make a positive impact here, we’d love to hear from you. So please drop us a message or share more detail in your application!
Ways of Working + Benefits
This is a 3-day-in-the-office-hybrid role where you will work with the team at our office in Sustainable Ventures in Waterloo, Europe's biggest climate tech hub. It's a 5-minute walk from Waterloo Station and an energising space for anyone working on climate change. And don’t get us started on the epic view!
Some of our measurable benefits include:
- £5,000 contribution towards your own heat pump installation
- Shares in the company, allocated under a tax-incentivised scheme
- Salary that’s evaluated regularly, and based on skills, impact, and role scope—not negotiation tactics
- Private medical & dental insurance
- Learning and development budget
- Annual summer retreat
- Gym membership contribution
- Season ticket loan
- Cycle to work scheme
- Yoga, run club and social events with other sustainability startups in our co-working space
- …alongside monthly socials and regular collaboration opportunities with a team that’s passionate, hardworking, and kind.
Senior Operations Manager (Planning & Supply Chain) in London employer: Heat Geek
At Heat Geek, we are not just tackling the challenge of home heating; we are fostering a vibrant work culture that prioritises sustainability and employee growth. Located in the heart of Europe's largest climate tech hub, our team enjoys a hybrid working model, competitive benefits including a £5,000 contribution towards heat pump installation, and opportunities for professional development, all while making a tangible impact on the UK's transition to low-carbon heating.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Operations Manager (Planning & Supply Chain) in London
✨Join Supply Chain Meetups
Get yourself out there by attending supply chain meetups and industry events. It's a great way to meet fellow professionals, learn about trends, and maybe even hear about job openings before they’re posted online.
✨Show Off Your Skills on LinkedIn
Don’t just sit back and wait for opportunities! Post insights or articles on LinkedIn about supply chain challenges or solutions you’re passionate about. This not only showcases your expertise but can catch the eye of recruiters looking for someone like you.
✨Engage with Supply Chain Communities
Dive into online communities related to supply chain operations like forums or groups on Reddit and LinkedIn. Engaging in discussions can help you network, get advice, and you might even stumble upon some hidden job opportunities.
✨Apply through Our Website
When you spot a position at Heat Geek, make sure to apply through our website directly. It's often the quickest way to get your application in front of the right people and show that you’re genuinely interested in the role of Senior Operations Manager (Planning & Supply Chain).
We think you need these skills to ace Senior Operations Manager (Planning & Supply Chain) in London
Some tips for your application 🫡
Show Your Supply Chain Savvy:Make sure to highlight your relevant experience in supply chain operations. Whether it’s managing logistics or coordinating with suppliers, we want to see examples of how you've navigated the complexities of the supply chain. Concrete achievements, like reducing costs or improving delivery times, will definitely catch our eye!
Quantify Your Impact:When listing your previous roles on your CV, go for numbers! Mention percentages or actual figures where possible—like how much you've improved efficiency or reduced waste. It's all about showing us the tangible impact you've made in your past positions in supply chain operations.
Tailor Your Cover Letter:In your cover letter, don’t just regurgitate your CV. Instead, connect your experiences specifically to the role at Heat Geek. Share why you're passionate about supply chain operations and how this full-time role aligns with your career goals—I mean, who wouldn’t want to hear that!
Research and Reflect:Before you apply, take some time to research Heat Geek and its supply chain operations. Reflect on how your skills and experiences can fit into their operations. Being able to discuss their challenges and how you can contribute to solving them in your application will really make you stand out!
How to prepare for a job interview at Heat Geek
✨Know Your Basics in Supply Chain Management
Make sure you've got a solid grasp of key supply chain concepts like demand forecasting, inventory management, and logistics. We could be quizzed on these during technical rounds, so brush up on any software tools commonly used in the industry like SAP or Oracle. This knowledge will help us show we can hit the ground running!
✨Show Off Your Analytical Skills
Prepare to discuss real-world scenarios where you've used data analysis to solve supply chain challenges. If you've got experience with tools like Excel or Tableau, get ready to talk about how you've used these to optimise processes or improve efficiencies. Employers love seeing that we can turn data into actionable insights!
✨Highlight Your Teamwork and Project Management Skills
In a full-time role, collaboration is key. Think of examples where you've worked on cross-functional teams or managed projects. Sharing how you navigated challenges while working with diverse groups will show that we can thrive in a dynamic environment like at Heat Geek.
✨Research Specific Challenges Faced by Heat Geek
Look into any unique supply chain challenges Heat Geek might be facing, whether it's sustainability, supplier relationships, or global disruptions. Being prepared to discuss these topics shows that we're not only informed but also genuinely interested in how we can contribute to their success. That’s a big plus in any interview!
