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- Tasks: Join our mission to revolutionise home heating and reduce carbon emissions.
- Company: Heat Geek, a pioneering company tackling climate change through innovative technology.
- Benefits: Enjoy a competitive salary, shares, health insurance, and a vibrant office environment.
- Why this job: Make a real impact on the planet while developing your skills in a supportive team.
- Qualifications: Attention to detail and experience in structured, compliance-based roles are essential.
- Other info: Hybrid work model with exciting team events and growth opportunities in a climate tech hub.
The predicted salary is between 30000 - 42000 ÂŁ per year.
At Heat Geek, we are tackling the UK’s biggest carbon contributor: home heating. 20% of all UK carbon emissions stems from residential temperature regulation. By revolutionising the installation process using technology, we are getting more heat pumps into homes and slashing carbon emissions in the process.
Our Heat Geek community is excited to bring four Operations and Compliance Associates into our team. We install hundreds of heat pumps per month across the UK. Every installation requires a precise set of compliance checks, documentation steps, and coordination tasks to ensure quality, efficiency, and regulatory adherence. You will take ownership of a defined set of tasks within the installation workflow, becoming an expert in your specific task cluster.
This role is for someone who enjoys structured work, detail, consistency, and spotting process issues, and who takes pride in getting things right every time. While the work follows clear rules, we are still an early-stage company, which means you’ll also need to be comfortable learning, adapting, and helping us improve how things run.
Role OutputsYou will be trained to own 1–2 specific “task clusters” within our installation workflow. These may include:
- Job Progression & Workflow Management
- Quality Assurance
- Exception Handling (Low-to-Medium Complexity)
As one of the early hires for this new team, we’ll look to you to help us identify gaps and suggest best practices to our operational processes.
Documentation & Compliance Processing- Completing and submitting heat pump compliance forms (MCS, DNO, warranties, etc.)
- Gathering, checking, and uploading installer documentation
- Validating data for accuracy and completeness
- Following defined workflows with high precision
- Moving jobs through internal workflow stages
- Identifying blockers and ensuring missing information is chased
- Keeping internal systems and job statuses accurate and up to date
- Conducting spot checks on installer submissions
- Ensuring all required evidence is available before approval
- Flagging recurring issues for process improvement
- Identifying when work deviates from the happy path and escalating appropriately
- Working with internal teams to resolve discrepancies
- Contributing to improvement of documentation and playbooks
- Strong attention to detail and comfort with repetitive, structured tasks
- Experience in process-heavy or compliance-based roles such as insurance processing, mortgage/conveyancing admin, financial services operations, logistics operations, utilities/energy admin, warranty or claims processing, or other similar spaces
- Confident working with digital workflows, internal systems, and spreadsheets
- Strong written communication
- Comfort with an ambiguous environment
- Experience in renewable energy, construction, engineering, or utilities
- Familiarity with MCS, DNO, or other regulatory frameworks
- Experience working in a startup or growth environment
This is a 3-day-in-the-office hybrid role where you will work with the team at our office in Sustainable Ventures in Waterloo, Europe’s biggest climate tech hub. Some of our measurable benefits include:
- ÂŁ5,000 contribution towards your own heat pump installation
- Shares in the company, allocated under a tax-incentivised scheme
- Salary that’s evaluated regularly, based on skills, impact, and role scope
- Private medical & dental insurance
- Learning and development budget
- Annual summer retreat
- Gym membership contribution
- Season ticket loan
- Cycle to work scheme
- Yoga, run club and social events with other sustainability startups in our co-working space
At Heat Geek, we are empowering people to revolutionise home energy at a national scale. Our work requires focus, tenacity, innovation, and teamwork. It requires dedication and commitment and daily energy to pursue the mission.
Operations Associate - Planning & Supply Chain in London employer: Heat Geek
Contact Detail:
Heat Geek Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Associate - Planning & Supply Chain in London
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those at Heat Geek. A friendly chat can open doors that applications alone can't.
✨Tip Number 2
Prepare for interviews by understanding Heat Geek's mission. Show us how your skills can help tackle carbon emissions and improve home heating. Passion goes a long way!
✨Tip Number 3
Practice your responses to common interview questions. We want to see your attention to detail and problem-solving skills shine through, so be ready to share examples from your past experiences.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank you email can keep you fresh in our minds and show us you're genuinely interested in joining the Heat Geek team.
We think you need these skills to ace Operations Associate - Planning & Supply Chain in London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Operations Associate role. Highlight your experience in process-heavy or compliance-based roles, and show us how your skills align with our mission at Heat Geek.
Show Your Passion: We love candidates who are genuinely excited about tackling climate change! In your application, let us know why you’re passionate about renewable energy and how you can contribute to our goal of reducing carbon emissions.
Be Detail-Oriented: Since this role requires strong attention to detail, ensure your application is free from typos and errors. We want to see that you take pride in getting things right, just like we do in our work!
Apply Through Our Website: For the best chance of joining our team, make sure to apply directly through our website. This way, we can easily track your application and get back to you quicker!
How to prepare for a job interview at Heat Geek
✨Know Your Stuff
Before the interview, dive deep into Heat Geek's mission and values. Understand their focus on reducing carbon emissions through innovative heating solutions. This will not only show your genuine interest but also help you align your answers with their goals.
✨Showcase Your Attention to Detail
Since the role requires strong attention to detail, prepare examples from your past experiences where you successfully managed compliance or process-heavy tasks. Highlight how you ensured accuracy and consistency in your work.
✨Be Ready for Problem-Solving
Expect questions that assess your ability to handle exceptions and identify process issues. Think of scenarios where you faced challenges in a structured environment and how you resolved them. This will demonstrate your critical thinking skills.
✨Ask Insightful Questions
Prepare thoughtful questions about the team dynamics, the specific task clusters you'll be managing, and how Heat Geek measures success. This shows your enthusiasm for the role and helps you gauge if it's the right fit for you.
