Operations Associate in London

As an Operations Associate on the Heat Geek Upgrades Team, your mission is to deliver seamless and customer-centric heat pump installations that redefine home comfort and sustainability. You’ll own relationships with installers, manage job delivery from start to finish, and provide expert support to homeowners and installers alike. By combining your problem-solving skills, organisational flair, and customer-first mindset, you’ll be instrumental in shaping how we deliver upgrades at scale.

Experience and skills

• Proven ability to manage multiple tasks and priorities in a fast-paced environment.
• Comfortable using technology to manage workflows and solve problems efficiently. Experience with a CRM a plus.
• Proven ability to take initiative and ownership of tasks, proactively identifying and solving problems.
• Comfortable providing customer-facing support via phone and email, resolving queries and issues efficiently and professionally.
• Background in account management, operational roles or customer service, or enthusiasm for learning on the job.
• Experience within the heating, home improvement, or construction industry a plus.

Key attributes

• People-focused: You thrive on building relationships and developing accounts.
• Detail-oriented: Accuracy and organisation are your strengths.
• Adaptable: You embrace change and flourish in a dynamic startup environment.
• Resilient: You stay calm under pressure and handle escalations with control.
• Ownership-driven: You take responsibility for delivering excellent outcomes and follow through on commitments.
• Proactive: You don’t wait to be asked – you identify opportunities to add value and take action.

What success looks like

• You’ve built strong relationships with installers in your assigned region, earning their trust and collaboration.
• Home upgrade projects are delivered on time, with excellent feedback from both homeowners and installers.
• Customer issues are resolved creatively and effectively, turning challenges into opportunities for exceptional service.
• Your insights have contributed to improving our processes, ensuring we consistently deliver quality and efficiency.
• You demonstrate initiative, tackling challenges and resolving issues with creative solutions.

This is a 3-day-in-the-office-hybrid role where you will work with the team at our office in Sustainable Ventures in Waterloo, Europe’s biggest climate tech hub. It’s a 5 minute walk from Waterloo Station and an energising space for anyone working on climate change!

The salary range for this role is £30k - £40k annually, plus share options and our employee benefits package, which includes:

• Private health and dental insurance
• Learning budget
• Annual summer retreat
• Cycle to work scheme
• Monthly socials
• Yoga, run club and social events with other sustainability startups in co-working space
• Gym membership contribution
• Season ticket loan
• Weekly fresh fruit basket

If you’re on the fence about applying, research shows that men apply to jobs if they meet ~60% of criteria, but women and those in traditionally underrepresented groups tend to only apply if they check all the boxes. If you think you have what it takes but don’t meet every single point above, please still get in touch. We’d love to chat and see if you could be a great fit.

Unfortunately, due to the high volume of applications, we are unable to provide individual feedback to unsuccessful candidates.