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- Tasks: Support installers and homeowners during live installations, resolving issues and ensuring smooth operations.
- Company: Forward-thinking climate tech company based in London, dedicated to tackling climate change.
- Benefits: Unique perks like heat pump installation contributions, share options, and a supportive team environment.
- Why this job: Join a mission-driven team making a real difference in climate initiatives while developing your skills.
- Qualifications: Strong communication skills and a customer-focused mindset are essential.
- Other info: Hybrid role with opportunities for personal and professional growth.
The predicted salary is between 30000 - 42000 £ per year.
A forward-thinking climate tech company in London is looking for a Support Associate. In this hybrid role, you will be the first point of contact for installers and homeowners, addressing issues during live installations.
Ideal candidates should possess strong communication skills and a customer-focused mindset.
The company offers several unique benefits like contributions towards heat pump installation, share options, and a supportive, team-oriented environment that champions climate change initiatives.
Hybrid Support Specialist for Installers & Homeowners employer: Heat Geek
Contact Detail:
Heat Geek Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hybrid Support Specialist for Installers & Homeowners
✨Tip Number 1
Network like a pro! Reach out to people in the climate tech space, especially those who work at companies you're interested in. A friendly chat can open doors and give you insider info on job openings.
✨Tip Number 2
Prepare for those interviews! Research common questions for support roles and think about how your skills match what they’re looking for. Practising with a friend can help you feel more confident when it’s your turn to shine.
✨Tip Number 3
Show off your passion for climate change! When you get the chance, share why you care about the environment and how you can contribute to their mission. Companies love candidates who align with their values.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities that might be perfect for you. Plus, it’s a great way to show your enthusiasm for joining our team!
We think you need these skills to ace Hybrid Support Specialist for Installers & Homeowners
Some tips for your application 🫡
Show Your Passion for Climate Tech: When writing your application, let your enthusiasm for climate technology shine through. We want to see how your values align with our mission to tackle climate change, so don’t hold back on sharing why this role excites you!
Highlight Your Communication Skills: As a Support Associate, strong communication is key. Make sure to showcase your ability to convey information clearly and effectively in your written application. Use examples from past experiences where you’ve successfully resolved issues or helped customers.
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to the specific role of Hybrid Support Specialist. Mention how your skills and experiences make you the perfect fit for supporting both installers and homeowners.
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and it helps us keep track of all applications. Plus, you’ll get to see more about our company culture and values while you’re at it!
How to prepare for a job interview at Heat Geek
✨Know Your Stuff
Make sure you understand the basics of climate technology and the specific products the company offers. Familiarise yourself with heat pumps and common installation issues, as this will help you answer questions confidently and show your genuine interest in the role.
✨Show Off Your Communication Skills
Since you'll be the first point of contact for installers and homeowners, practice articulating your thoughts clearly. Role-play common scenarios with a friend or family member to refine your ability to explain technical concepts in simple terms.
✨Emphasise Your Customer-Focused Mindset
Prepare examples from your past experiences where you've gone above and beyond for customers. Highlight how you resolved issues and ensured satisfaction, as this aligns perfectly with the company's values and the role's requirements.
✨Be Ready to Discuss Teamwork
This role thrives in a supportive, team-oriented environment. Think of instances where you've collaborated effectively with others, especially in high-pressure situations. Sharing these stories will demonstrate that you're a great fit for their culture.
