Heat Geek is seeking a Customer Success Associate to own the end-to-end installation journey from a customer experience perspective. You will resolve queries, manage escalations and coordinate with internal teams on payments and aftercare.
The role focuses on building self-service resources and surfacing insights to drive improvements across the customer experience and installation processes.
Hybrid Climate CX Specialist employer: Heat Geek
Heat Geek is an exceptional employer that champions sustainability and innovation in the heart of London. With a vibrant work culture that encourages collaboration and personal growth, employees benefit from flexible hybrid working arrangements and opportunities to lead impactful projects in the green heating sector. The company prioritises professional development and offers a supportive environment where your contributions directly influence the future of sustainable energy solutions.
