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For Companies At a Glance
- Tasks: Join our team to streamline heat pump installations and ensure compliance.
- Company: Heat Geek, a leader in sustainable home heating solutions.
- Benefits: Competitive salary, health insurance, shares, and a learning budget.
- Other info: Hybrid work environment in Europe's biggest climate tech hub.
- Why this job: Make a real impact on climate change while developing your skills.
- Qualifications: Attention to detail and experience in process-heavy roles preferred.
The predicted salary is between 28800 - 48000 £ per year.
Location: Hybrid (London)
Type: Full-time
Team: Operations
Reports to: Operations Manager
What We Do
At Heat Geek, we are tackling the UK’s biggest carbon contributor: home heating. Nearly 20% of all UK carbon emissions stems from residential temperature regulation. By revolutionising the installation process using technology, we are getting more heat pumps into homes and slashing carbon emissions in the process.
Join Us!
People are at the core of who we are and what we do. From decreasing homeowners’ energy bills to help with the cost of living, to empowering talented heating engineers to perform outstanding installations, to ensuring a greener world for all of us, we believe in the power of what we can all do together. We need passionate, talented, hard‑working people to be a part of this journey.
Your Mission
Our Heat Geek community is excited to bring four Operations Associates – Planning & Supply Chain into our team. We install hundreds of heat pumps per month across the UK. Every installation requires a precise set of compliance checks, documentation steps, and coordination tasks to ensure quality, efficiency, and regulatory adherence. We need you to take ownership of a defined set of tasks within the installation workflow. You will become an expert in your specific task cluster, ensuring every job moves smoothly through our pipeline with high accuracy.
Responsibilities
- Documentation & Compliance Processing: Completing and submitting heat pump compliance forms (MCS, DNO, warranties, etc.), gathering, checking, and uploading installer documentation, validating data for accuracy and completeness, following defined workflows with high precision.
- Job Progression & Workflow Management: Moving jobs through internal workflow stages, identifying blockers and ensuring missing information is chased, keeping internal systems and job statuses accurate and up to date.
- Quality Assurance: Conducting spot checks on installer submissions, ensuring all required evidence is available before approval, flagging recurring issues for process improvement, identifying when work deviates from the happy path and escalating appropriately, working with internal teams to resolve discrepancies, contributing to improvement of documentation and playbooks.
As one of the early hires for this new team, we will look to you to help us identify gaps and suggest best practices to our operational processes.
Candidate Requirements
- Strong attention to detail and comfort with repetitive, structured tasks.
- Experience in process-heavy or compliance-based roles such as insurance processing, mortgage/conveyancing admin, financial services operations, logistics operations, utilities/energy admin, warranty or claims processing.
- Confident working with digital workflows, internal systems, and spreadsheets.
- Comfort with an ambiguous environment.
It’s a bonus if you have:
- Experience in renewable energy, construction, engineering, or utilities.
- Familiarity with MCS, DNO, or other regulatory frameworks.
- Experience working in a startup or growth environment.
We believe great teams are built from different ways of thinking, learning, and living, and as such, we strive to build a team where people can show up as themselves. Even if you don’t tick every box listed above, but are passionate about the work that we are doing and believe that you can make a positive impact here, we’d love to hear from you.
Ways of Working + Benefits
This is a 3‑day-in‑the‑office hybrid role where you will work with the team at our office in Sustainable Ventures in Waterloo, Europe’s biggest climate tech hub. It’s a 5‑minute walk from Waterloo Station and an energising space for anyone working on climate change.
Some of our measurable benefits include:
- £5,000 contribution towards your own heat pump installation.
- Shares in the company, allocated under a tax‑incentivised scheme.
- Salary that’s evaluated regularly, based on skills, impact, and role scope—not negotiation tactics.
- Private medical & dental insurance.
- Learning and development budget.
- Annual summer retreat.
- Season ticket loan.
- Cycle to work scheme.
- Yoga, run club and social events with other sustainability startups in our co‑working space.
…alongside monthly socials and lots of opportunities to collaborate with a team that’s passionate, hardworking, and kind.
Operations Associate - Planning & Supply Chain London, United Kingdom employer: Heat Geek Ltd
Contact Detail:
Heat Geek Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Associate - Planning & Supply Chain London, United Kingdom
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those already working at Heat Geek. A friendly chat can open doors and give you insider info on what they’re really looking for.
✨Tip Number 2
Prepare for the interview by knowing your stuff! Research Heat Geek’s mission and values, and think about how your skills fit into their operations. Show them you’re not just another candidate, but someone who truly cares about their impact.
✨Tip Number 3
Practice makes perfect! Get a friend to do a mock interview with you. Focus on articulating your experience in compliance-heavy roles and how you can contribute to their mission of reducing carbon emissions.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email. It shows you’re keen and keeps you fresh in their minds. Plus, it’s a great chance to reiterate your excitement about the role!
We think you need these skills to ace Operations Associate - Planning & Supply Chain London, United Kingdom
Some tips for your application 🫡
Show Your Passion: When you're writing your application, let your enthusiasm for tackling climate change shine through! We want to see how passionate you are about making a difference in the world, especially in the renewable energy sector.
Be Detail-Oriented: Since this role is all about precision and compliance, make sure your application reflects that. Double-check for any typos or errors, and ensure your experience aligns with the responsibilities listed in the job description.
Tailor Your Experience: Don’t just send a generic application! Highlight your relevant experience in process-heavy roles and how it relates to the Operations Associate position. We love seeing how your background can contribute to our mission.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re serious about joining our team!
How to prepare for a job interview at Heat Geek Ltd
✨Know Your Stuff
Before the interview, dive deep into Heat Geek's mission and values. Understand their focus on reducing carbon emissions through innovative heating solutions. Being able to discuss how your skills align with their goals will show your genuine interest in the role.
✨Showcase Your Attention to Detail
Since the Operations Associate role requires strong attention to detail, prepare examples from your past experiences where you successfully managed compliance-heavy tasks. Highlight how you ensured accuracy and followed processes meticulously.
✨Be Ready for Process Questions
Expect questions about your experience with structured workflows and compliance processes. Think of specific scenarios where you identified blockers or improved operational efficiency. This will demonstrate your problem-solving skills and adaptability.
✨Ask Insightful Questions
Prepare thoughtful questions about the team dynamics, the challenges they face in the installation workflow, and how they measure success. This not only shows your enthusiasm but also helps you gauge if the company culture aligns with your values.