At a Glance
- Tasks: Manage compliance and documentation for heat pump installations, ensuring smooth workflow.
- Company: Join Heat Geek, a leader in sustainable home heating solutions.
- Benefits: Enjoy a competitive salary, health insurance, and a £5,000 heat pump installation contribution.
- Other info: Work in a vibrant climate tech hub with opportunities for growth and collaboration.
- Why this job: Make a real impact on climate change while developing your skills in a dynamic environment.
- Qualifications: Detail-oriented with experience in compliance-heavy roles; passion for sustainability is a plus.
The predicted salary is between 30000 - 40000 £ per year.
Location: Hybrid (London)
Type: Full-time
Team: Operations
Reports to: Operations Manager
What We Do
At Heat Geek, we are tackling the UK’s biggest carbon contributor: home heating. Nearly 20% of all UK carbon emissions stems from residential temperature regulation. By revolutionising the installation process using technology, we are getting more heat pumps into homes and slashing carbon emissions in the process.
Your Mission
Our Heat Geek community is excited to bring four Operations Associates – Planning & Supply Chain into our team. We install hundreds of heat pumps per month across the UK. Every installation requires a precise set of compliance checks, documentation steps, and coordination tasks to ensure quality, efficiency, and regulatory adherence.
Responsibilities
- Documentation & Compliance Processing: Completing and submitting heat pump compliance forms (MCS, DNO, warranties, etc.), gathering, checking, and uploading installer documentation, validating data for accuracy and completeness, following defined workflows with high precision.
- Job Progression & Workflow Management: Moving jobs through internal workflow stages, identifying blockers and ensuring missing information is chased, keeping internal systems and job statuses accurate and up to date.
- Quality Assurance: Conducting spot checks on installer submissions, ensuring all required evidence is available before approval, flagging recurring issues for process improvement, identifying when work deviates from the happy path and escalating appropriately, working with internal teams to resolve discrepancies, contributing to improvement of documentation and playbooks.
As one of the early hires for this new team, we will look to you to help us identify gaps and suggest best practices to our operational processes.
Candidate Requirements
- Strong attention to detail and comfort with repetitive, structured tasks.
- Experience in process-heavy or compliance-based roles such as insurance processing, mortgage/conveyancing admin, financial services operations, logistics operations, utilities/energy admin, warranty or claims processing, or other similar spaces.
- Confident working with digital workflows, internal systems, and spreadsheets.
- Comfort with an ambiguous environment.
It’s a bonus if you have…
- Experience in renewable energy, construction, engineering, or utilities.
- Familiarity with MCS, DNO, or other regulatory frameworks.
- Experience working in a startup or growth environment.
We believe great teams are built from different ways of thinking, learning, and living, and as such, we strive to build a team where people can show up as themselves. Even if you don’t tick every box listed above, but are passionate about the work that we are doing and believe that you can make a positive impact here, we’d love to hear from you.
Ways of Working + Benefits
This is a 3-day-in-the-office hybrid role where you will work with the team at our office in Sustainable Ventures in Waterloo, Europe’s biggest climate tech hub. Some of our measurable benefits include:
- £5,000 contribution towards your own heat pump installation.
- Shares in the company, allocated under a tax-incentivised scheme.
- Salary that’s evaluated regularly, based on skills, impact, and role scope—not negotiation tactics.
- Private medical & dental insurance.
- Learning and development budget.
- Annual summer retreat.
- Season ticket loan.
- Cycle to work scheme.
- Yoga, run club and social events with other sustainability startups in our co-working space.
…alongside monthly socials and lots of opportunities to collaborate with a team that’s passionate, hardworking, and kind.
Operations Associate - Planning & Supply Chain London, United Kingdom employer: Heat Geek Ltd
At Heat Geek, we are not just revolutionising home heating; we are fostering a vibrant and inclusive work culture that prioritises employee growth and well-being. Located in the heart of Europe's largest climate tech hub, our hybrid role offers a unique opportunity to contribute to meaningful environmental change while enjoying benefits like a £5,000 contribution towards your own heat pump installation, shares in the company, and a supportive team environment filled with social events and wellness activities.
StudySmarter Expert Advice🤫
We think this is how you could land Operations Associate - Planning & Supply Chain London, United Kingdom
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those already working at Heat Geek. A friendly chat can open doors and give you insider info on what they're really looking for.
✨Tip Number 2
Prepare for the interview by knowing your stuff! Research Heat Geek’s mission and values, and think about how your skills align with their goals. Show them you’re not just another candidate, but someone who genuinely cares about making a difference.
✨Tip Number 3
Practice makes perfect! Get a friend to do a mock interview with you. Focus on articulating your experience in compliance-heavy roles and how you can contribute to their operations team.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email. It shows your enthusiasm and keeps you fresh in their minds. Plus, it’s a great chance to reiterate why you’re the perfect fit for the Operations Associate role!
We think you need these skills to ace Operations Associate - Planning & Supply Chain London, United Kingdom
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Operations Associate role. Highlight your experience in process-heavy or compliance-based roles, and show us how your skills align with our mission at Heat Geek.
Show Your Passion:We love candidates who are genuinely excited about what we do! Share your enthusiasm for renewable energy and how you can contribute to reducing carbon emissions. Let your passion shine through in your application!
Be Detail-Oriented:Since attention to detail is key for this role, ensure your application is free from typos and errors. Use clear and concise language to demonstrate your ability to follow structured tasks and workflows.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen to join our team!
How to prepare for a job interview at Heat Geek Ltd
✨Know Your Stuff
Before the interview, dive deep into Heat Geek's mission and values. Understand their focus on reducing carbon emissions through innovative heating solutions. Being able to discuss how your skills align with their goals will show that you're genuinely interested in the role.
✨Showcase Your Attention to Detail
Since the Operations Associate role involves a lot of compliance and documentation, be prepared to share examples from your past experiences where your attention to detail made a difference. Highlight any process-heavy roles you've had and how you ensured accuracy in your work.
✨Prepare for Workflow Questions
Expect questions about how you manage workflows and handle blockers. Think of specific instances where you identified issues in a process and how you resolved them. This will demonstrate your problem-solving skills and ability to keep things moving smoothly.
✨Be Ready to Discuss Improvement Ideas
As an early hire, you'll have the chance to shape processes. Come prepared with ideas on how to improve documentation or workflow management based on your previous experiences. This shows initiative and a proactive mindset, which is exactly what they’re looking for!
