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For Companies At a Glance
- Tasks: Lead engaging training sessions and develop impactful software training programmes.
- Company: Join a fast-growing tech company transforming the heating industry.
- Benefits: Flexible remote work, wellness programme, and clear progression opportunities.
- Why this job: Empower professionals with technology and make a real-world impact.
- Qualifications: Experience in training or customer success, excellent communication skills.
- Other info: Be part of an innovative team recognised by The Sunday Times.
The predicted salary is between 36000 - 60000 £ per year.
Overview
Training Manager
Location: Witney, Oxfordshire (with flexible remote working)
Hours: 40 hours per week
Department: Customer Success / Partner Enablement
At Heat Engineer Software, we’re transforming the heating industry through innovation and technology. Our software is trusted by thousands of heating professionals, manufacturers, and training providers across the UK to simplify system design, ensure compliance, and deliver accurate, professional reports for their customers. We’re part of a rapidly growing group of companies recognised as one of The Sunday Times Ones to Watch, known for our commitment to innovation, employee development, and creating technology that makes a real-world impact.
If you’re passionate about helping people get the most from technology — and you thrive in a fast-paced, collaborative environment — we’d love to have you on our team.
The Role
We’re seeking a dynamic and results-driven Training Manager to lead the delivery, development, and promotion of our specialist software training programmes. You’ll play a key role in empowering heating engineers, installers, and partners to use our system to its full potential — driving both customer success and business growth.
You’ll deliver engaging one-to-one and group training sessions (both online and in person), create structured course content, and collaborate with our sales, customer success, and partners to enhance adoption and satisfaction across our user base.
Key Responsibilities
- Develop a deep understanding of the needs and challenges faced by heating engineers and associated professionals.
- Deliver impactful product demonstrations, workshops, and one-to-one training sessions that drive software adoption.
- Build strong relationships with customers, partners, and educational institutions, identifying opportunities to increase usage and engagement.
- Design and build accredited (CPD-certified) training courses and online learning resources.
- Track, analyse, and report on training activity and its impact on system usage, renewals, and customer satisfaction.
- Work closely with internal teams to continuously improve our training materials and customer experience.
Skills and Qualifications
- Previous experience in a training, education, or customer success role, ideally within a SaaS, HVAC, or construction-related environment.
- Excellent communication and presentation skills — confident in front of individuals or large groups.
- Strong relationship-building and interpersonal abilities.
- Understanding of trade professionals (e.g., heating engineers, HVAC, plumbing) and their workflows.
- Ability to grasp and explain technical concepts in a clear, engaging way.
- Organised and proactive — capable of managing multiple projects and priorities effectively.
- Salary Sacrifice Pension Scheme.
- Death in Service cover (2x annual salary).
- BUPA and Simply Health cover.
- Wellness Programme (EAP).
- Employee Discount Portal.
- Modern, collaborative office environment.
- Clear opportunities for progression as the department expands.
- Join a Sunday Times Ones to Watch group and be part of an exciting growth journey.
How to Apply
To apply contact our team via LinkedIn or email ben@heat-engineer.com
Seniority level
- Entry level
Employment type
- Full-time
Job function
- Human Resources
- Industries
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Training Manager employer: Heat Engineer Software
Contact Detail:
Heat Engineer Software Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Training Manager
✨Tip Number 1
Get to know the company inside out! Research Heat Engineer Software and understand their mission, values, and the challenges they face in the heating industry. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events to get a feel for the company culture. Building relationships can give you insider info and might even lead to a referral — which is always a bonus!
✨Tip Number 3
Prepare for interviews by practising your presentation skills. Since the role involves delivering training sessions, be ready to showcase your ability to explain technical concepts clearly and engagingly. Maybe even do a mock training session with a friend!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the team at Heat Engineer Software.
We think you need these skills to ace Training Manager
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for technology and training shine through. We want to see how passionate you are about helping others succeed with our software!
Tailor Your Experience: Make sure to highlight any relevant experience in training or customer success roles. We’re looking for someone who understands the challenges faced by heating engineers, so connect your past experiences to this role.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and make it easy for us to see why you’d be a great fit for the Training Manager position.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Heat Engineer Software
✨Know Your Stuff
Before the interview, dive deep into the heating industry and the specific challenges faced by heating engineers. Familiarise yourself with the software and its features so you can confidently discuss how it can benefit users.
✨Showcase Your Training Skills
Prepare to demonstrate your training abilities. Think of examples where you've successfully delivered training sessions or workshops. Be ready to explain your approach to engaging different audiences, whether in person or online.
✨Build Rapport
During the interview, focus on building a connection with your interviewers. Ask questions about their experiences and challenges in customer success. This shows you're genuinely interested in the role and the company culture.
✨Highlight Your Organisational Skills
Be prepared to discuss how you manage multiple projects and priorities. Share specific examples of how you've organised training programmes or resources in the past, demonstrating your proactive approach to ensuring success.