At a Glance
- Tasks: Assist clients with hearing aids and provide excellent customer service in a friendly environment.
- Company: Join WSAudiology, a global leader in the hearing aid industry, making a difference worldwide.
- Benefits: Enjoy a comprehensive benefits package, paid holidays, and tuition reimbursement.
- Other info: Dynamic work environment with opportunities for personal and professional growth.
- Why this job: Be part of a mission to enhance hearing care and improve lives every day.
- Qualifications: Customer service experience preferred; attention to detail and teamwork skills are essential.
The predicted salary is between 22 - 24 € per hour.
WSAudiology is a global leader in the hearing aid industry. Together with our 12,000 colleagues in 130 countries, we invite you to help unlock human potential by bringing back hearing for millions of people around the world. Part of WSAudiology group, HearUSA is on a mission to reframe the world of hearing care and set the highest standard in modern hearing health. With an extensive network of 4,000 independent Hearing Care Professionals and more than 350 centers in the U.S., we strive every day to provide each individual with the care, knowledge and experience they deserve.
Essential Duties And Responsibilities
- Perform basic hearing aid troubleshooting services, hearing aid checks, listening checks and cleaning.
- Follow established marketing tools including outbound calls to enhance business opportunities and create new referral sources.
- Work with front office staff to convert walk-in clients, recall existing clients, and answer incoming phone calls.
- Maintain a clean, inviting and friendly environment within the center for customers and potential customers.
- Comply with FDA guidelines, HearUSA's practice guidelines and QPG protocols while providing excellent routine/follow up client care.
- Work within a team environment with other members of the center staff to achieve goals established by management.
- Complete second half of HAF’s, clean and check appointments to open HCP capacity.
- Counsels clients on hearing aid maintenance and proper insertion.
- Assist clients with downloading hearing aid apps, pairing hearing aids to mobile phones and instructions on usage.
- Assists HCP by sending out and checking in hearing aid repairs, ordering hearing aids and accessories & setting up stock hearing aids for Auditory Simulations and fittings.
- Check in hearing aids and repairs, order hearing aids, earmolds, accessories, scan impressions where applicable.
- Restore settings on repaired aids and call clients for pickup.
- Verify hearing aids have arrived for scheduled appointments.
Requirements
- Experience interacting with customers/clients, experience in sales environment preferred.
- Ability to pay close attention to detail with a high degree of accuracy.
- Ability to work quickly, accurately and independently in a fast-paced environment.
- Willingness to learn and use new computer programs/applications.
- Experience with team environment and achieving monthly goals preferred.
- High School diploma preferred or equivalent work history.
- 1‑2 years of experience.
Lifestyle & Benefits
- Comprehensive Benefits Package
- Paid Holidays & PTO Policy
- 401k Matching Program
- Tuition Reimbursement
- Employee, Family & Friends Hearing Aid Discount Program
- Service Days & Diversity, Equity & Inclusion Initiatives
- Pays: $22 - $24
The Company provides equal opportunity to all employees and prospective employees without regard to race, color, creed, religion, national origin, ancestry, sex, age, physical or mental disability, marital status, pregnancy, genetic information, sexual orientation, gender identity, protected veteran or military status, or any other consideration not related to the person’s ability to do the job or otherwise made unlawful by federal, state, or local law.
Medical Front Office Coordinator- Glastonbury employer: HearUSA
WSAudiology is an exceptional employer, offering a supportive and inclusive work culture that prioritises employee growth and development. As a Medical Front Office Coordinator in Glastonbury, you will benefit from a comprehensive benefits package, including paid holidays, tuition reimbursement, and a 401k matching program, all while contributing to a mission that enhances the lives of millions through improved hearing care.
StudySmarter Expert Advice🤫
We think this is how you could land Medical Front Office Coordinator- Glastonbury
✨Tip Number 1
Get to know the company! Research WSAudiology and HearUSA, and understand their mission and values. This will help you tailor your conversations during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info about the company culture and even lead to referrals, which can boost your chances of landing that job.
✨Tip Number 3
Practice makes perfect! Prepare for common interview questions related to customer service and teamwork. Role-play with a friend or use online resources to get comfortable with your responses, so you can shine when it’s your turn to impress.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a thank-you email to express your appreciation for the opportunity. It’s a simple gesture that can set you apart from other candidates and keep you fresh in their minds.
We think you need these skills to ace Medical Front Office Coordinator- Glastonbury
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Medical Front Office Coordinator role. Highlight any relevant experience you have in customer service or sales, and don’t forget to mention your attention to detail and ability to work in a fast-paced environment.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about hearing care and how your skills align with our mission at HearUSA. Keep it friendly and professional, just like we do!
Showcase Team Spirit:We love team players! In your application, share examples of how you've worked collaboratively in previous roles. Mention any goals you've achieved as part of a team to show that you can contribute to our centre's success.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy and straightforward!
How to prepare for a job interview at HearUSA
✨Know Your Stuff
Familiarise yourself with WSAudiology and HearUSA's mission and values. Understand the basics of hearing aid technology and the services offered. This will show your genuine interest in the role and help you answer questions confidently.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've excelled in customer service or sales. Highlight how you handled difficult situations or turned a potential issue into a positive experience for the client. This is crucial for a front office role.
✨Practice Common Interview Questions
Anticipate questions related to teamwork, attention to detail, and your ability to work in a fast-paced environment. Practising your responses can help you articulate your thoughts clearly during the interview.
✨Dress the Part
Make sure to dress professionally and appropriately for the interview. A polished appearance reflects your seriousness about the position and aligns with the welcoming environment that HearUSA aims to create.
