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- Tasks: Assist clients with product issues and provide support in Audiology screenings.
- Company: Join HearCANADA, a leader in hearing care dedicated to client engagement and community support.
- Benefits: Enjoy competitive salary, bonuses, generous time off, and educational support from day one.
- Why this job: Be part of a dynamic team making a real impact in clients' lives while developing your skills.
- Qualifications: Secondary school completion required; experience in customer service and hearing clinics preferred.
- Other info: Local travel is expected; access to a vehicle and valid driver's license is strongly preferred.
The predicted salary is between 28800 - 43200 £ per year.
Reporting to the Divisional Sales Director, the Clinical Support Assistant (CSA) will act as a key point of contact for clients in our clinics from a product knowledge, troubleshooting, and maintenance perspective. This is a permanent full-time role based at our Kingston, ON HearCANADA clinics (support will be provided at the Princess/Centennial clinic and the downtown clinic). Some local travel will be expected, and access to a vehicle and a valid driver\’s license is strongly preferred.
What you\’ll do:
- Assist in troubleshooting client product issues
- Provide support in Audiology screenings and support clients in Shoebox Hearing Screenings
- Demonstrate product features and benefits to clients
- Assist customers in basic product maintenance and care, including performing cleanings and checks on hearing aids
- Discuss communicative strategies with customers
- Manage documentation related to customer purchases and insurance claims, including assisting with third-party claims and follow-up
- Recognize and capitalize on sales opportunities through various channels (walk-ins, referrals, calls)
- Conduct follow-up calls for new fittings, recalls, and outbound communication
- Schedule and maintain client appointment calendars
- Perform basic hearing aid maintenance and minor repairs as needed
- Maintain knowledge of assistive listening devices and demonstrate their use to clients
- Participate in community events and organizations to promote HearCANADA
- Coordinate with physicians\’ offices and referral sources to maximize opportunities
- Represent HearCANADA in offsite healthcare settings, including retirement homes
- Other duties to support business needs
What we\’re looking for:
- Completion of secondary school; post-secondary education in related fields is a plus
- At least 1 year of experience in a hearing clinic or similar setting
- 3+ years in customer service with a focus on client care
- Ability to work in a fast-paced environment
- Proficiency with MS Office Suite
- Familiarity with hearing tools and software preferred
- Access to a vehicle and valid driver’s license
- Willingness to travel locally for events
- Comfort with hearing aids and maintenance tasks
- Empathy and strong communication skills
- Technical curiosity and eagerness to learn
- Passion for client engagement and training
What we offer:
- Competitive salary + bonus
- Benefits from day one
- RRSP matching
- Generous time off
- Educational and development support
- Travel and expense allowances
HearCANADA promotes fair employment practices and welcomes applications from candidates with disabilities, with accommodations available upon request.
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Clinical Support Assistant employer: HearUSA
Contact Detail:
HearUSA Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Clinical Support Assistant
✨Tip Number 1
Familiarise yourself with the latest hearing aid technologies and assistive listening devices. This knowledge will not only help you in interviews but also demonstrate your genuine interest in the role and the industry.
✨Tip Number 2
Network with professionals in the audiology field, especially those who work at HearCANADA or similar clinics. Attend local events or workshops to make connections that could provide insights or referrals for your application.
✨Tip Number 3
Prepare to discuss your customer service experience in detail, particularly how you've handled challenging situations. Highlight specific examples where your empathy and communication skills made a difference for clients.
✨Tip Number 4
Showcase your technical curiosity by being ready to discuss any relevant software or tools you've used in previous roles. This will illustrate your eagerness to learn and adapt, which is crucial for the Clinical Support Assistant position.
We think you need these skills to ace Clinical Support Assistant
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and any specific roles related to hearing clinics. Emphasise your technical skills and familiarity with hearing aids, as well as your ability to work in a fast-paced environment.
Craft a Compelling Cover Letter: In your cover letter, express your passion for client engagement and training. Mention your empathy and communication skills, and provide examples of how you've successfully assisted clients in the past, particularly in troubleshooting or product maintenance.
Showcase Relevant Experience: If you have experience in audiology screenings or working with assistive listening devices, be sure to include this in your application. Highlight any specific achievements or contributions you've made in previous roles that align with the responsibilities of a Clinical Support Assistant.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in a client-facing role.
How to prepare for a job interview at HearUSA
✨Show Your Product Knowledge
As a Clinical Support Assistant, you'll need to demonstrate a solid understanding of hearing aids and assistive listening devices. Brush up on the latest products and their features, as well as common troubleshooting techniques, so you can confidently answer any technical questions during the interview.
✨Highlight Your Customer Service Experience
With a focus on client care, it's essential to showcase your previous customer service roles. Prepare examples of how you've successfully handled client issues, provided support, or improved customer satisfaction in past positions to illustrate your skills.
✨Emphasise Communication Skills
Strong communication is key in this role. Be ready to discuss how you've effectively communicated with clients in the past, especially in challenging situations. Consider sharing specific instances where your empathy and clarity made a difference.
✨Demonstrate Your Willingness to Learn
The job requires technical curiosity and a passion for client engagement. During the interview, express your eagerness to learn about new products and technologies in the audiology field. Mention any relevant training or courses you've taken to show your commitment to professional development.
