At a Glance
- Tasks: Serve guests and ensure a fantastic dining experience in our vibrant pubs.
- Company: Join the award-winning Heartwood Collection, known for its cosy atmosphere.
- Benefits: Enjoy competitive pay, discounts, and bespoke training opportunities.
- Other info: Join a community that values warmth, genuineness, and fun.
- Why this job: Be part of a growing team with real progression opportunities in hospitality.
- Qualifications: Great interpersonal skills and a passion for excellent service.
The predicted salary is between 12 - 12 € per hour.
At Heartwood Collection, we're on the lookout for passionate and vibrant individuals to join our team as a Runner. We're an award-winning group of cosy pubs and atmospheric brasseries that truly feel like home. From the elegance of Brasserie Blanc to the charm of Heartwood Inns, we pride ourselves on serving fresh, seasonal dishes to our local communities.
What we offer:
- Pay is based on National Living Wage + TRONC
- Bespoke training and development through our Stepping Stones programme
- Access to the Employee Assistance Program with Hospitality Action
- Instant pay access through EarlyPay
- Enhanced Maternity & Paternity leave
- Up to £1,500 Referral Bonus
- 50% off food at any Heartwood Inns or Brasserie Blanc, plus a 20% discount for family and friends
- A birthday gift and Long Service Recognition
- Discounts on hundreds of retailers and experiences via Reward Gateway
- Cycle to Work Scheme
About You:
- You're a people person with great interpersonal skills and love making guests feel special
- You're flexible, reliable, and passionate about delivering excellent service
- Eagerness to learn and understand hospitality
Heartwood Collection is a multi-award-winning hospitality group:
- Sunday Times Best Places to Work winner 2024
- Double winner at the Publican Awards 2024
- Best Pub Brand/ Concept at the Publican Awards 2025
At Heartwood Collection, we're excited about the future. With over 40 locations now and plans to expand to more than 60 by 2027, including over 500 bedrooms, there's never been a better time to join us. We're committed to growing our team with progression opportunities across our estate. Join us and be part of a community that's warm, genuine, and full of life.
Please note, we cannot take applications from overseas or that require sponsorship.
Runner in Wick employer: Heartwood Inns
At Heartwood Collection, we pride ourselves on being an award-winning hospitality group that fosters a vibrant and supportive work environment. With bespoke training through our Stepping Stones programme and numerous employee benefits, including generous discounts and enhanced leave options, we are dedicated to your growth and well-being. Join us in a community that values passion and service, as we expand our family of pubs and brasseries across the UK.
StudySmarter Expert Advice🤫
We think this is how you could land Runner in Wick
✨Tip Number 1
Get to know the Heartwood Collection vibe! Before your interview, pop into one of their pubs or brasseries. Chat with staff and soak up the atmosphere. This will not only help you understand their culture but also give you some great talking points during your interview.
✨Tip Number 2
Show off your people skills! As a Runner, you'll be interacting with guests all day. Think of examples from your past experiences where you've gone above and beyond for someone. We want to see that passion for service shining through!
✨Tip Number 3
Be ready to demonstrate your flexibility. The hospitality industry can be unpredictable, so come prepared with stories that showcase your adaptability. Whether it’s handling a busy shift or dealing with unexpected challenges, we love to hear how you’ve thrived in those moments.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, you’ll find all the latest opportunities there, so keep an eye out for new roles as we expand our team!
We think you need these skills to ace Runner in Wick
Some tips for your application 🫡
Read the Job Description Carefully:Before you start your application, take a good look at the job description. It’s packed with info about what we’re looking for in a Runner, so make sure you understand the role and how you fit into it.
Show Your Personality:We want to see the real you! When writing your application, let your personality shine through. Share your passion for hospitality and how you love making guests feel special – that’s what we’re all about!
Tailor Your Application:Don’t just send a generic application. Tailor it to us! Highlight your relevant experience and skills that match what we’re looking for. This shows you’ve done your homework and are genuinely interested in joining our team.
Apply Through Our Website:Make sure to apply through our website for the best chance of getting noticed. It’s super easy, and we’ll be able to see your application right away. Plus, we can’t wait to hear from you!
How to prepare for a job interview at Heartwood Inns
✨Know the Heartwood Collection
Before your interview, take some time to research Heartwood Collection. Familiarise yourself with their values, the atmosphere of their pubs, and their commitment to fresh, seasonal dishes. This will show your genuine interest in the company and help you connect with the interviewers.
✨Show Off Your People Skills
As a Runner, you'll be interacting with guests constantly. Prepare examples of how you've made customers feel special in previous roles. Think about times when you went above and beyond to provide excellent service – this will highlight your interpersonal skills and passion for hospitality.
✨Be Ready to Discuss Flexibility
Flexibility is key in the hospitality industry. Be prepared to discuss your availability and willingness to adapt to different shifts or tasks. Share any experiences where you successfully handled unexpected changes or challenges in a fast-paced environment.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the Stepping Stones programme or opportunities for progression within the company. This shows that you're not just interested in the job, but also in growing with Heartwood Collection.
