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For Companies At a Glance
- Tasks: Serve delicious food and create memorable experiences for our guests.
- Company: Join the award-winning Heartwood Collection, known for its cosy pubs and brasseries.
- Benefits: Enjoy competitive pay, discounts, and a supportive work environment.
- Other info: Exciting growth opportunities with plans to expand across the UK.
- Why this job: Be part of a vibrant team and grow your career in hospitality.
- Qualifications: Great interpersonal skills and a passion for excellent service.
The predicted salary is between 12 - 15 £ per hour.
At Heartwood Collection, we're on the lookout for passionate and vibrant individuals to join our team as a Waiter / Waitress. We're an award-winning group of cosy pubs and atmospheric brasseries that truly feel like home. From the elegance of Brasserie Blanc to the charm of Heartwood Inns, we pride ourselves on serving fresh, seasonal dishes to our local communities.
What we offer:
- Pay is based on National Living Wage + TRONC*
- Bespoke training and development through our Stepping Stones programme
- Access to the Employee Assistance Program with Hospitality Action
- Instant pay access through EarlyPay
- Enhanced Maternity & Paternity leave
- Up to £1,500 Referral Bonus
- 50% off food at any Heartwood Inns or Brasserie Blanc, plus a 20% discount for family and friends
- A birthday gift and Long Service Recognition
- Discounts on hundreds of retailers and experiences via Reward Gateway
- Cycle to Work Scheme
About You:
- You're a people person with great interpersonal skills and love making guests feel special
- You're flexible, reliable, and passionate about delivering excellent service
- Have an interest in great quality food and high standards
Heartwood Collection is a multi-award-winning hospitality group:
- Sunday Times Best Places to Work winner 2024
- Double winner at the Publican Awards 2024
- Best Pub Brand/Concept at the Publican Awards 2025
At Heartwood Collection, we're excited about the future. With over 40 locations now and plans to expand to more than 60 by 2027, including over 500 bedrooms, there's never been a better time to join us. We're committed to growing our team with progression opportunities across our estate. Join us and be part of a community that's warm, genuine, and full of life.
*The hourly rate includes the National Living Wage and TRONC, calculated from the expected 6 months' average. Please note, we cannot take applications from overseas or that require sponsorship.
Server/Waiter/Waitress - The Black Swan, Henley-In-Arden employer: Heartwood Inns
Contact Detail:
Heartwood Inns Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Server/Waiter/Waitress - The Black Swan, Henley-In-Arden
✨Tip Number 1
Get to know the venue! Before your interview, pop into The Black Swan and soak up the atmosphere. Chat with staff and customers to get a feel for the vibe. This shows you’re genuinely interested and helps you stand out.
✨Tip Number 2
Practice your people skills! As a waiter or waitress, it’s all about making guests feel special. Role-play with friends or family to nail down your approach to customer service. We want to see that passion shine through!
✨Tip Number 3
Be ready to share your love for food! Brush up on seasonal dishes and local ingredients. When you talk about your interest in quality food during the interview, it’ll show you’re a perfect fit for our team at Heartwood Collection.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us. Let’s make this happen together!
We think you need these skills to ace Server/Waiter/Waitress - The Black Swan, Henley-In-Arden
Some tips for your application 🫡
Show Your Personality: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to share your passion for hospitality and what makes you tick.
Tailor Your Application: Make sure to tailor your application to the role of Server/Waiter/Waitress. Highlight your relevant experience and skills that match what we’re looking for, like your love for great food and excellent service.
Keep It Clear and Concise: While we love a good story, keep your application clear and to the point. Use simple language and make it easy for us to see why you’d be a great fit for our team at The Black Swan.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity with Heartwood Collection.
How to prepare for a job interview at Heartwood Inns
✨Know the Venue
Before your interview, take some time to research The Black Swan and its atmosphere. Familiarise yourself with their menu and any special events they might host. This shows genuine interest and helps you connect with the interviewers.
✨Showcase Your People Skills
As a server, your interpersonal skills are key. During the interview, share specific examples of how you've made guests feel special in previous roles. This will demonstrate your passion for excellent service and your ability to create a welcoming environment.
✨Be Ready for Role-Play
Expect some role-play scenarios during the interview. Practice handling common situations, like dealing with a difficult customer or upselling a dish. This will help you showcase your problem-solving skills and adaptability in a real-world setting.
✨Ask Thoughtful Questions
Prepare a few questions about the team culture, training opportunities, or the menu. This not only shows your enthusiasm but also helps you gauge if the company is the right fit for you. Remember, interviews are a two-way street!