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For Companies At a Glance
- Tasks: Serve delicious food and create memorable experiences for our guests.
- Company: Join the award-winning Heartwood Collection, known for its cosy pubs and brasseries.
- Benefits: Enjoy flexible hours, discounts, and a referral bonus, plus instant pay access!
- Why this job: Be part of a vibrant team in a growing company with great progression opportunities.
- Qualifications: Must be friendly, reliable, and passionate about excellent service and quality food.
- Other info: We're expanding rapidly, so there's plenty of room for growth!
Server/Waiter/Waitress – The Black Horse, Thame
Job Reference: 2302521826-2
Date Posted: 16 August 2025
Recruiter: Heartwood Inns
Location: Thame, Oxfordshire
Salary: On Application
Sector: Hospitality & Tourism
Apply for this job now
Job Description
Server/Waiter/Waitress – The Black Horse, Thame
Waiter / Waitress
At Heartwood Collection, we\’re on the lookout for passionate and vibrant individuals to join our team as a Waiter / Waitress.
We\’re an award-winning group of cosy pubs and atmospheric brasseries that truly feel like home. From the elegance of Brasserie Blanc to the charm of Heartwood Inns, we pride ourselves on serving fresh, seasonal dishes to our local communities.
What we offer:
- Pay is based on National Living Wage + TRONC
- Bespoke training and development through our Stepping Stones programme
- Access to the Employee Assistance Program with Hospitality Action
- Instant pay access through EarlyPay
- Enhanced Maternity & Paternity leave
- Up to 1,500 Referral Bonus
- 50% off food at any Heartwood Inns or Brasserie Blanc, plus a 20% discount for family and friends
- A birthday gift and Long Service Recognition
- Discounts on hundreds of retailers and experiences via Reward Gateway
- Cycle to Work Scheme
About You:
- You\’re a people person with great interpersonal skills and love making guests feel special
- You\’re flexible, reliable, and passionate about delivering excellent service
- Have an interest in great quality food and high standards
Heartwood Collection is a multi-award-winning hospitality group:
- Sunday Times Best Places to Work winner 2024
- Double winner at the Publican Awards 2024
- Best Pub Brand/ Concept at the Publican Awards 2025
At Heartwood Collection, we\’re excited about the future. With over 40 locations now and plans to expand to more than 60 by 2027, including over 500 bedrooms, there\’s never been a better time to join us. We\’re committed to growing our team with progression opportunities across our estate.
Join us and be part of a community that\’s warm, genuine, and full of life.
The hourly rate includes the National Living Wage and TRONC, calculated from the expected 6 months\’ average.
Please note, we cannot take applications from overseas or that require sponsorship
#s1-Gen
- You\’re a people person with great interpersonal skills and love making guests feel special
- You\’re flexible, reliable, and passionate about delivering excellent service
- Have an interest in great quality food and high standards
We\’re an award-winning group of cosy pubs and atmospheric brasseries that truly feel like home. From the elegance of Brasserie Blanc to the charm of Heartwood Inns, we pride ourselves on serving fresh, seasonal dishes to our local communities., At Heartwood Collection, we\’re excited about the future. With over 40 locations now and plans to expand to more than 60 by 2027, including over 500 bedrooms, there\’s never been a better time to join us. We\’re committed to growing our team with progression opportunities across our estate.
Pay is based on National Living Wage + TRONC
- Bespoke training and development through our Stepping Stones programme
- Access to the Employee Assistance Program with Hospitality Action
- Instant pay access through EarlyPay
- Enhanced Maternity & Paternity leave
- Up to 1,500 Referral Bonus
- 50% off food at any Heartwood Inns or Brasserie Blanc, plus a 20% discount for family and friends
- A birthday gift and Long Service Recognition
- Discounts on hundreds of retailers and experiences via Reward Gateway
- Cycle to Work Scheme, The hourly rate includes the National Living Wage and TRONC, calculated from the expected 6 months\’ average.
#J-18808-Ljbffr
Server/Waiter/Waitress - The Black Horse, Thame employer: Heartwood Inns
Contact Detail:
Heartwood Inns Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Server/Waiter/Waitress - The Black Horse, Thame
✨Tip Number 1
Familiarise yourself with the Heartwood Collection and its values. Understanding their commitment to quality service and community will help you align your answers during any interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Highlight your interpersonal skills in conversations with staff or during networking events. Being a people person is crucial for this role, so share examples of how you've made guests feel special in previous positions.
✨Tip Number 3
Visit The Black Horse or other Heartwood locations to get a feel for the atmosphere and service style. This experience can provide you with valuable insights to discuss during your interview, demonstrating your enthusiasm and commitment.
✨Tip Number 4
Connect with current employees on social media platforms like LinkedIn. Engaging with them can give you insider tips about the work culture and expectations, which can be beneficial when preparing for your application and interview.
We think you need these skills to ace Server/Waiter/Waitress - The Black Horse, Thame
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand what The Black Horse is looking for in a Server/Waiter/Waitress. Highlight your relevant experience and skills that match their requirements.
Craft a Personalised CV: Tailor your CV to reflect your experience in hospitality. Emphasise your interpersonal skills, flexibility, and passion for excellent service, as these are key traits they value.
Write a Compelling Cover Letter: In your cover letter, express your enthusiasm for joining The Black Horse and how you can contribute to their team. Mention any specific experiences that demonstrate your ability to create a welcoming atmosphere for guests.
Proofread Your Application: Before submitting, double-check your application for any spelling or grammatical errors. A polished application shows attention to detail, which is crucial in the hospitality industry.
How to prepare for a job interview at Heartwood Inns
✨Show Your Passion for Hospitality
Make sure to express your enthusiasm for the hospitality industry during the interview. Share any previous experiences that highlight your love for serving others and creating memorable dining experiences.
✨Demonstrate Interpersonal Skills
As a server, strong interpersonal skills are crucial. Be prepared to discuss how you handle customer interactions, resolve conflicts, and ensure guests feel valued and special.
✨Know the Menu
Familiarise yourself with the types of food and drinks offered at The Black Horse. Being knowledgeable about the menu will show your genuine interest in the role and help you answer questions confidently.
✨Ask Thoughtful Questions
Prepare some insightful questions to ask the interviewer about the team culture, training opportunities, and what success looks like in the role. This shows your eagerness to learn and grow within the company.
