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For Companies At a Glance
- Tasks: Serve delicious food and create memorable experiences for our guests.
- Company: Join Heartwood Collection, an award-winning group of cosy pubs and brasseries.
- Benefits: Enjoy flexible hours, instant pay access, and discounts on food and retail.
- Why this job: Be part of a vibrant team in a growing company with great progression opportunities.
- Qualifications: Must be friendly, reliable, and passionate about excellent service and quality food.
- Other info: We're expanding rapidly, so there's plenty of room for growth!
Waiter / Waitress
At Heartwood Collection, we’re on the lookout for passionate and vibrant individuals to join our team as a Waiter / Waitress.
We’re an award-winning group of cosy pubs and atmospheric brasseries that truly feel like home. From the elegance of Brasserie Blanc to the charm of Heartwood Inns, we pride ourselves on serving fresh, seasonal dishes to our local communities.
What We Offer
- Pay is based on National Living Wage + TRONC*
- Bespoke training and development through our Stepping Stones programme
- Access to the Employee Assistance Program with Hospitality Action
- Instant pay access through EarlyPay
- Enhanced Maternity & Paternity leave
- Up to £1,500 Referral Bonus
- 50% off food at any Heartwood Inns or Brasserie Blanc, plus a 20% discount for family and friends
- A birthday gift and Long Service Recognition
- Discounts on hundreds of retailers and experiences via Reward Gateway
- Cycle to Work Scheme
About You
- You’re a people person with great interpersonal skills and love making guests feel special
- You’re flexible, reliable, and passionate about delivering excellent service
- Have an interest in great quality food and high standards
Heartwood Collection Is a Multi-award-winning Hospitality Group
- Sunday Times Best Places to Work winner 2024
- Double winner at the Publican Awards 2024
- Best Pub Brand/ Concept at the Publican Awards 2025
At Heartwood Collection, we’re excited about the future. With over 40 locations now and plans to expand to more than 60 by 2027, including over 500 bedrooms, there’s never been a better time to join us. We’re committed to growing our team with progression opportunities across our estate.
Join us and be part of a community that’s warm, genuine, and full of life.
- The hourly rate includes the National Living Wage and TRONC, calculated from the expected 6 months’ average.
Please note, we cannot take applications from overseas or that require sponsorship #J-18808-Ljbffr
Server/Waiter/Waitress Part Time / Flexible employer: Heartwood Inns
Contact Detail:
Heartwood Inns Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Server/Waiter/Waitress Part Time / Flexible
✨Tip Number 1
Familiarise yourself with the Heartwood Collection's values and mission. Understanding what makes them unique will help you connect with their ethos during any conversations or interviews.
✨Tip Number 2
Showcase your interpersonal skills by engaging with staff and customers at local pubs or restaurants. This hands-on experience can provide you with valuable insights and examples to discuss in your application process.
✨Tip Number 3
Network within the hospitality industry, especially with those who have worked at Heartwood Collection. They can offer insider tips and possibly refer you, which could significantly boost your chances of landing the job.
✨Tip Number 4
Be prepared to demonstrate your passion for food and service during any interactions. Share your favourite dining experiences and how they inspire you to create memorable moments for guests.
We think you need these skills to ace Server/Waiter/Waitress Part Time / Flexible
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly read the job description for the Waiter/Waitress position at Heartwood Collection. Understand the key responsibilities and the qualities they are looking for in a candidate.
Tailor Your CV: Customise your CV to highlight relevant experience in hospitality or customer service. Emphasise your interpersonal skills and any previous roles that demonstrate your ability to provide excellent service.
Craft a Compelling Cover Letter: Write a cover letter that reflects your passion for the hospitality industry. Mention why you want to work at Heartwood Collection specifically and how your values align with theirs. Be sure to include examples of how you've made guests feel special in past roles.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application shows attention to detail and professionalism, which is crucial in the hospitality sector.
How to prepare for a job interview at Heartwood Inns
✨Show Your Passion for Hospitality
Make sure to express your enthusiasm for the hospitality industry during the interview. Share any previous experiences that highlight your love for serving others and creating memorable dining experiences.
✨Demonstrate Interpersonal Skills
As a waiter or waitress, strong interpersonal skills are crucial. Be prepared to discuss how you handle customer interactions, resolve conflicts, and ensure guests feel valued and special.
✨Highlight Flexibility and Reliability
Since the role requires flexibility, be ready to talk about your availability and willingness to adapt to different shifts. Mention any past experiences where you successfully managed changing circumstances.
✨Knowledge of Food and Service Standards
Familiarise yourself with the menu and the types of dishes served at Heartwood Collection. Showing an interest in quality food and high service standards will demonstrate your commitment to the role.
