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For Companies At a Glance
- Tasks: Serve delicious food and create memorable experiences for our guests.
- Company: Join Heartwood Collection, an award-winning group of cosy pubs and brasseries.
- Benefits: Enjoy flexible hours, discounts, and a referral bonus up to £1,500.
- Why this job: Be part of a vibrant team in a growing company with great progression opportunities.
- Qualifications: Must be friendly, reliable, and passionate about excellent service and quality food.
- Other info: Entry-level position with part-time hours; no overseas applications accepted.
Overview
Waiter / Waitress. At Heartwood Collection, we’re on the lookout for passionate and vibrant individuals to join our team as a Waiter / Waitress. We’re an award-winning group of cosy pubs and atmospheric brasseries that truly feel like home. From the elegance of Brasserie Blanc to the charm of Heartwood Inns, we pride ourselves on serving fresh, seasonal dishes to our local communities.
What We Offer
- Pay is based on National Living Wage + TRONC*
- Bespoke training and development through our Stepping Stones programme
- Access to the Employee Assistance Program with Hospitality Action
- Instant pay access through EarlyPay
- Enhanced Maternity & Paternity leave
- Up to £1,500 Referral Bonus
- 50% off food at any Heartwood Inns or Brasserie Blanc, plus a 20% discount for family and friends
- A birthday gift and Long Service Recognition
- Discounts on hundreds of retailers and experiences via Reward Gateway
- Cycle to Work Scheme
About You
- You’re a people person with great interpersonal skills and love making guests feel special
- You’re flexible, reliable, and passionate about delivering excellent service
- Have an interest in great quality food and high standards
Heartwood Collection Is a Multi-award-winning Hospitality Group
- Sunday Times Best Places to Work winner 2024
- Double winner at the Publican Awards 2024
- Best Pub Brand/ Concept at the Publican Awards 2025
At Heartwood Collection, we’re excited about the future. With over 40 locations now and plans to expand to more than 60 by 2027, including over 500 bedrooms, there’s never been a better time to join us. We’re committed to growing our team with progression opportunities across our estate.
Join us and be part of a community that’s warm, genuine, and full of life.
- The hourly rate includes the National Living Wage and TRONC, calculated from the expected 6 months’ average.
Please note, we cannot take applications from overseas or that require sponsorship
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Server/Waiter/Waitress employer: Heartwood Inns
Contact Detail:
Heartwood Inns Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Server/Waiter/Waitress
✨Tip Number 1
Make sure to showcase your personality during the interview. Heartwood Inns values passionate and vibrant individuals, so let your enthusiasm for hospitality shine through.
✨Tip Number 2
Familiarise yourself with the menu and the types of dishes served at Heartwood Inns. Being knowledgeable about their offerings will impress your interviewers and show your genuine interest in the role.
✨Tip Number 3
Highlight any previous experience in customer service or hospitality. Even if it's informal, sharing stories about how you've made guests feel special can set you apart from other candidates.
✨Tip Number 4
Demonstrate your flexibility and reliability by discussing how you've handled busy situations in the past. This is crucial in a fast-paced environment like Heartwood Inns, where excellent service is key.
We think you need these skills to ace Server/Waiter/Waitress
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand what it means to be a Server/Waiter/Waitress at Heartwood Inns. Familiarise yourself with their values and the type of service they provide to ensure your application reflects this.
Tailor Your CV: Highlight relevant experience in hospitality or customer service on your CV. Use specific examples that demonstrate your interpersonal skills and passion for delivering excellent service, as these are key qualities they are looking for.
Craft a Personal Cover Letter: Write a cover letter that showcases your personality and enthusiasm for the role. Mention why you want to work at Heartwood Inns specifically and how your values align with theirs. Make it engaging and personal to stand out.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application shows attention to detail, which is crucial in the hospitality industry.
How to prepare for a job interview at Heartwood Inns
✨Show Your Passion for Hospitality
Heartwood Inns is looking for vibrant individuals who love making guests feel special. During the interview, share your enthusiasm for the hospitality industry and any previous experiences that highlight your passion for excellent service.
✨Demonstrate Interpersonal Skills
As a Server/Waiter/Waitress, strong interpersonal skills are crucial. Be prepared to discuss how you handle customer interactions, resolve conflicts, and create a welcoming atmosphere for guests. Use specific examples from past roles to illustrate your points.
✨Familiarise Yourself with the Menu
Having a good understanding of the menu can set you apart from other candidates. Research Heartwood Inns' offerings, including seasonal dishes, and be ready to discuss your favourite items or suggest pairings during the interview.
✨Emphasise Flexibility and Reliability
The role requires flexibility and reliability, so be sure to highlight your ability to adapt to changing situations and your commitment to being a dependable team member. Share examples of how you've successfully managed busy shifts or unexpected challenges in previous jobs.
