Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Serve delicious food and create memorable experiences for our guests.
- Company: Join Heartwood Collection, an award-winning group of cosy pubs and brasseries.
- Benefits: Enjoy flexible hours, discounts, and a referral bonus up to £1,500.
- Why this job: Be part of a vibrant team in a growing company with progression opportunities.
- Qualifications: No experience needed, just a passion for great service and people.
- Other info: We're expanding rapidly, aiming for over 60 locations by 2027!
Overview
Waiter / Waitress
At Heartwood Collection, we’re on the lookout for passionate and vibrant individuals to join our team as a Waiter / Waitress. We’re an award-winning group of cosy pubs and atmospheric brasseries that truly feel like home. From the elegance of Brasserie Blanc to the charm of Heartwood Inns, we pride ourselves on serving fresh, seasonal dishes to our local communities.
What We Offer
- Pay is based on National Living Wage + TRONC*
- Bespoke training and development through our Stepping Stones programme
- Access to the Employee Assistance Program with Hospitality Action
- Instant pay access through EarlyPay
- Enhanced Maternity & Paternity leave
- Up to £1,500 Referral Bonus
- 50% off food at any Heartwood Inns or Brasserie Blanc, plus a 20% discount for family and friends
- A birthday gift and Long Service Recognition
- Discounts on hundreds of retailers and experiences via Reward Gateway
- Cycle to Work Scheme
About You
- You’re a people person with great interpersonal skills and love making guests feel special
- You’re flexible, reliable, and passionate about delivering excellent service
- Have an interest in great quality food and high standards
Heartwood Collection Is a Multi-award-winning Hospitality Group
- Sunday Times Best Places to Work winner 2024
- Double winner at the Publican Awards 2024
- Best Pub Brand/ Concept at the Publican Awards 2025
At Heartwood Collection, we’re excited about the future. With over 40 locations now and plans to expand to more than 60 by 2027, including over 500 bedrooms, there’s never been a better time to join us. We’re committed to growing our team with progression opportunities across our estate.
Join us and be part of a community that’s warm, genuine, and full of life.
The hourly rate includes the National Living Wage and TRONC, calculated from the expected 6 months’ average.
Please note, we cannot take applications from overseas or that require sponsorship
#J-18808-Ljbffr
Server/Waiter/Waitress employer: Heartwood Inns
Contact Detail:
Heartwood Inns Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Server/Waiter/Waitress
✨Tip Number 1
Show your passion for hospitality! When you meet the team or during any informal chats, express your enthusiasm for providing excellent service and creating memorable experiences for guests. This will help you stand out as a candidate who truly cares about the role.
✨Tip Number 2
Familiarise yourself with Heartwood Inns' menu and values. Knowing their seasonal dishes and what makes them unique will not only impress during conversations but also demonstrate your genuine interest in the brand and its offerings.
✨Tip Number 3
Network with current employees if possible. Engaging with staff members can provide insider insights into the company culture and expectations, which can be invaluable when discussing your fit for the role.
✨Tip Number 4
Be prepared to showcase your interpersonal skills. During any interviews or meet-and-greets, think of examples from your past experiences where you've successfully interacted with customers or handled challenging situations, as this is crucial for a Server/Waiter/Waitress role.
We think you need these skills to ace Server/Waiter/Waitress
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand what it means to be a Server/Waiter/Waitress at Heartwood Inns. Familiarise yourself with their values and the type of service they provide to ensure your application reflects this.
Tailor Your CV: Highlight relevant experience in hospitality or customer service on your CV. Use specific examples that demonstrate your interpersonal skills and passion for delivering excellent service, as these are key qualities they are looking for.
Craft a Personal Cover Letter: Write a cover letter that showcases your personality and enthusiasm for the role. Mention why you want to work at Heartwood Inns specifically and how your values align with theirs. Make it engaging and personal to stand out.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application shows attention to detail, which is crucial in the hospitality industry.
How to prepare for a job interview at Heartwood Inns
✨Show Your Passion for Hospitality
Heartwood Inns is looking for vibrant individuals who love making guests feel special. During the interview, share your enthusiasm for the hospitality industry and any previous experiences that highlight your passion for excellent service.
✨Demonstrate Interpersonal Skills
As a Server/Waiter/Waitress, strong interpersonal skills are crucial. Be prepared to discuss how you handle customer interactions, resolve conflicts, and create a welcoming atmosphere for guests. Use specific examples from past roles to illustrate your points.
✨Know the Menu and Offerings
Familiarise yourself with Heartwood Inns' menu and the types of dishes they serve. Being knowledgeable about their offerings shows your interest in the role and helps you answer questions confidently during the interview.
✨Emphasise Flexibility and Reliability
The hospitality industry often requires flexibility in working hours. Highlight your reliability and willingness to adapt to different shifts or busy periods. This will demonstrate that you are a dependable team player who can thrive in a dynamic environment.
