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- Tasks: Serve delicious food and drinks while creating memorable experiences for our guests.
- Company: Join Heartwood Collection, a multi-award-winning hospitality group with exciting growth plans.
- Benefits: Enjoy flexible hours, instant pay access, and discounts at our venues and retailers.
- Why this job: Be part of a vibrant team in a charming pub with a focus on quality and community.
- Qualifications: Great interpersonal skills and a passion for excellent service are essential.
- Other info: Recruitment days are on 7th and 8th May at Broadwater Pavilion, Guildford.
At Heartwood Collection, we are on the lookout for passionate and vibrant individuals to join our team as a Waiter / Waitress. We are thrilled to announce our opening in the beautiful town of Godalming in early summer 2025. Nestled in the charming town of Godalming, the former Manor Inn is transforming into The Ragged Robin, a proud addition to the Heartwood Collection. Currently undergoing a multi-million-pound refurbishment, this historic 18th-century gem is being reimagined as a warm, characterful pub with a cosy yet quirky charm. Set against the stunning backdrop of the River Wey and rolling meadows, The Ragged Robin will feature a 150-cover restaurant & bar offering exceptional food & drink, 100 external covers for al fresco dining in picturesque surroundings, and 19 boutique bedrooms for a stylish countryside retreat.
Recruitment Days are being held at:
- Broadwater Pavilion (Guildford Rugby Club)
- Guildford Rd, Godalming GU7 3DH
(The interviews are at this location and not at The Ragged Robin)
Wednesday 7th May 10:00 am - 5 pm
Thursday 8th April 10:00 am - 5 pm
Come and see us or to guarantee a spot, apply online and one of our team will be in contact to book and confirm an interview slot on these days.
What we offer:
- Pay is based on National Living Wage + TRONC*
- Bespoke training and development through our Stepping Stones programme
- Access to the Employee Assistance Program with Hospitality Action
- Instant pay access through EarlyPay
- Enhanced Maternity & Paternity leave
- Up to £1,500 Referral Bonus
- 50% off food at any Heartwood Inns or Brasserie Blanc, plus a 20% discount for family and friends
- A birthday gift and Long Service Recognition
- Discounts on hundreds of retailers and experiences via Reward Gateway
- Cycle to Work Scheme
About You:
- You’re a people person with great interpersonal skills and love making guests feel special
- You’re flexible, reliable, and passionate about delivering excellent service
- Have an interest in great quality food and high standards
Heartwood Collection is a multi-award-winning hospitality group:
- Sunday Times Best Places to Work winner 2024
- Double winner at the Publican Awards 2024
- Best Pub Brand/ Concept at the Publican Awards 2025
At Heartwood Collection, we’re excited about the future. With over 40 locations now and plans to expand to more than 60 by 2027, including over 500 bedrooms, there’s never been a better time to join us. We’re committed to growing our team with progression opportunities across our estate. Join us and be part of a community that’s warm, genuine, and full of life.
*The hourly rate includes the National Living Wage and TRONC, calculated from the expected 6 months average.
Please note, we cannot take applications from overseas or that require sponsorship.
Server/Waiter/Waitress employer: Heartwood Inns
Contact Detail:
Heartwood Inns Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Server/Waiter/Waitress
✨Tip Number 1
Make sure to attend the Recruitment Days at Broadwater Pavilion. This is a great opportunity to meet the team in person and showcase your personality, which is crucial for a role like this.
✨Tip Number 2
Familiarise yourself with the Heartwood Collection's values and mission. Being able to discuss how your personal values align with theirs during the interview can set you apart from other candidates.
✨Tip Number 3
Prepare to demonstrate your interpersonal skills during the interview. Think of examples where you've provided excellent service or resolved customer issues, as these will highlight your suitability for the role.
✨Tip Number 4
Show enthusiasm for the food and drink industry. Research the latest trends in hospitality and be ready to share your thoughts on what makes a great dining experience, as this will show your passion for the role.
We think you need these skills to ace Server/Waiter/Waitress
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Waiter/Waitress at Heartwood Collection. Familiarise yourself with their values and what they expect from their team members.
Tailor Your CV: Craft your CV to highlight relevant experience in hospitality or customer service. Emphasise your interpersonal skills and any previous roles that demonstrate your ability to provide excellent service.
Write a Compelling Cover Letter: In your cover letter, express your passion for the hospitality industry and why you want to work at The Ragged Robin. Mention specific aspects of the job description that resonate with you and how you can contribute to the team.
Prepare for the Interview: If selected for an interview, prepare by thinking about common questions related to customer service and teamwork. Be ready to share examples of how you've handled challenging situations in the past.
How to prepare for a job interview at Heartwood Inns
✨Show Your Passion for Hospitality
Make sure to express your enthusiasm for the hospitality industry during the interview. Share any previous experiences that highlight your love for making guests feel special, as this is a key quality they are looking for.
✨Demonstrate Interpersonal Skills
Prepare to showcase your interpersonal skills by discussing how you handle different types of customers. Think of examples where you went above and beyond to ensure a great dining experience, as this will resonate well with the interviewers.
✨Research Heartwood Collection
Familiarise yourself with Heartwood Collection and their values. Understanding their commitment to quality food and excellent service will help you align your answers with what they are looking for in a candidate.
✨Ask Thoughtful Questions
Prepare some insightful questions to ask at the end of your interview. This shows your genuine interest in the role and the company, and it can also give you a better understanding of what it’s like to work there.
