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- Tasks: Serve delicious food and create memorable experiences for our guests.
- Company: Join Heartwood Collection, an award-winning group of cosy pubs and brasseries.
- Benefits: Enjoy flexible pay, discounts, and a supportive work environment with great perks.
- Why this job: Be part of a vibrant team in a growing company that values your contribution.
- Qualifications: Must be friendly, reliable, and passionate about excellent service and quality food.
- Other info: Exciting growth plans with opportunities for career progression await you!
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At Heartwood Collection, we’re on the lookout for passionate and vibrant individuals to join our team as a Waiter / Waitress.
We’re an award-winning group of cosy pubs and atmospheric brasseries that truly feel like home. From the elegance of Brasserie Blanc to the charm of Heartwood Inns, we pride ourselves on serving fresh, seasonal dishes to our local communities.
What we offer:
- Pay is based on National Living Wage + TRONC*
- Bespoke training and development through our Stepping Stones programme
- Access to the Employee Assistance Program with Hospitality Action
- Instant pay access through EarlyPay
- Enhanced Maternity & Paternity leave
- Up to £1,500 Referral Bonus
- 50% off food at any Heartwood Inns or Brasserie Blanc, plus a 20% discount for family and friends
- A birthday gift and Long Service Recognition
- Discounts on hundreds of retailers and experiences via Reward Gateway
- Cycle to Work Scheme
About You:
- You’re a people person with great interpersonal skills and love making guests feel special
- You’re flexible, reliable, and passionate about delivering excellent service
- Have an interest in great quality food and high standards
Heartwood Collection is a multi-award-winning hospitality group:
- Sunday Times Best Places to Work winner 2024
- Double winner at the Publican Awards 2024
- Best Pub Brand/ Concept at the Publican Awards 2025
At Heartwood Collection, we’re excited about the future. With over 40 locations now and plans to expand to more than 60 by 2027, including over 500 bedrooms, there’s never been a better time to join us. We’re committed to growing our team with progression opportunities across our estate.
Join us and be part of a community that’s warm, genuine, and full of life.
*The hourly rate includes the National Living Wage and TRONC, calculated from the expected 6 months’ average.
Please note, we cannot take applications from overseas or that require sponsorship
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Server/Waiter/Waitress employer: Heartwood Inns
Contact Detail:
Heartwood Inns Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Server/Waiter/Waitress
✨Tip Number 1
Familiarise yourself with the Heartwood Collection's values and mission. Understanding what makes them unique will help you connect with their ethos during any conversations or interviews.
✨Tip Number 2
Showcase your interpersonal skills by engaging with current employees or patrons at their locations. This not only gives you insight into the work environment but also demonstrates your enthusiasm for the role.
✨Tip Number 3
Prepare to discuss your passion for food and service. Think of specific examples where you've gone above and beyond to create a memorable experience for guests, as this aligns with their focus on excellent service.
✨Tip Number 4
Keep an eye on their social media and website for updates on events or initiatives. Engaging with their content can provide conversation starters and show your genuine interest in being part of their team.
We think you need these skills to ace Server/Waiter/Waitress
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Waiter/Waitress at Heartwood Collection. Familiarise yourself with their values and the type of service they provide to ensure your application reflects this.
Tailor Your CV: Highlight relevant experience in hospitality or customer service on your CV. Use specific examples that demonstrate your interpersonal skills and passion for delivering excellent service, as these are key qualities they are looking for.
Craft a Compelling Cover Letter: Write a cover letter that showcases your personality and enthusiasm for the role. Mention why you want to work at Heartwood Collection specifically and how you can contribute to their team culture.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application shows attention to detail, which is crucial in the hospitality industry.
How to prepare for a job interview at Heartwood Inns
✨Show Your Passion for Hospitality
Make sure to express your enthusiasm for the hospitality industry during the interview. Share any previous experiences that highlight your love for serving others and creating memorable dining experiences.
✨Demonstrate Interpersonal Skills
As a waiter or waitress, strong interpersonal skills are crucial. Be prepared to discuss how you handle difficult situations with guests and how you ensure they feel valued and special.
✨Know the Menu and Offerings
Familiarise yourself with the types of food and drinks offered at Heartwood Collection. Being knowledgeable about the menu will show your commitment and help you answer questions confidently.
✨Emphasise Flexibility and Reliability
Highlight your ability to adapt to different situations and your reliability as a team member. Discuss any past experiences where you successfully managed changing demands or worked under pressure.
