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For Companies At a Glance
- Tasks: Serve delicious food and create memorable experiences for our guests.
- Company: Join Heartwood Collection, an award-winning group of cosy pubs and brasseries.
- Benefits: Enjoy flexible hours, discounts, referral bonuses, and instant pay access.
- Why this job: Be part of a vibrant team in a growing company with a focus on community.
- Qualifications: Great interpersonal skills and a passion for excellent service are essential.
- Other info: Opportunities for progression as we expand to over 60 locations by 2027.
Waiter / Waitress
At Heartwood Collection, we’re on the lookout for passionate and vibrant individuals to join our team as a Waiter / Waitress.
We’re an award-winning group of cosy pubs and atmospheric brasseries that truly feel like home. From the elegance of Brasserie Blanc to the charm of Heartwood Inns, we pride ourselves on serving fresh, seasonal dishes to our local communities.
What We Offer
- Pay is based on National Living Wage + TRONC*
- Bespoke training and development through our Stepping Stones programme
- Access to the Employee Assistance Program with Hospitality Action
- Instant pay access through EarlyPay
- Enhanced Maternity & Paternity leave
- Up to £1,500 Referral Bonus
- 50% off food at any Heartwood Inns or Brasserie Blanc, plus a 20% discount for family and friends
- A birthday gift and Long Service Recognition
- Discounts on hundreds of retailers and experiences via Reward Gateway
- Cycle to Work Scheme
About You
- You’re a people person with great interpersonal skills and love making guests feel special
- You’re flexible, reliable, and passionate about delivering excellent service
- Have an interest in great quality food and high standards
Heartwood Collection Is a Multi-award-winning Hospitality Group
- Sunday Times Best Places to Work winner 2024
- Double winner at the Publican Awards 2024
- Best Pub Brand/ Concept at the Publican Awards 2025
At Heartwood Collection, we’re excited about the future. With over 40 locations now and plans to expand to more than 60 by 2027, including over 500 bedrooms, there’s never been a better time to join us. We’re committed to growing our team with progression opportunities across our estate.
Join us and be part of a community that’s warm, genuine, and full of life.
- The hourly rate includes the National Living Wage and TRONC, calculated from the expected 6 months’ average.
Please note, we cannot take applications from overseas or that require sponsorship #J-18808-Ljbffr
Server/Waiter/Waitress employer: Heartwood Inns
Contact Detail:
Heartwood Inns Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Server/Waiter/Waitress
✨Tip Number 1
Familiarise yourself with the Heartwood Collection's values and mission. Understanding what makes them unique will help you connect with their culture during any interviews or conversations.
✨Tip Number 2
Showcase your passion for hospitality by sharing personal experiences where you've gone above and beyond for customers. This will demonstrate your commitment to excellent service, which is key for this role.
✨Tip Number 3
Network with current employees or alumni who have worked at Heartwood Collection. They can provide insights into the work environment and may even refer you, increasing your chances of landing the job.
✨Tip Number 4
Prepare to discuss your flexibility and reliability in a fast-paced environment. Highlighting specific examples of how you've managed busy shifts or handled difficult situations will set you apart from other candidates.
We think you need these skills to ace Server/Waiter/Waitress
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly read the job description for the Waiter/Waitress position at Heartwood Collection. Understand the key responsibilities and the qualities they are looking for in a candidate.
Tailor Your CV: Customise your CV to highlight relevant experience in hospitality or customer service. Emphasise your interpersonal skills and any previous roles that demonstrate your ability to provide excellent service.
Craft a Personal Cover Letter: Write a cover letter that reflects your passion for the hospitality industry and your enthusiasm for the role. Mention specific reasons why you want to work at Heartwood Collection and how you align with their values.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application shows attention to detail and professionalism, which is crucial in the hospitality sector.
How to prepare for a job interview at Heartwood Inns
✨Show Your Passion for Hospitality
Make sure to express your enthusiasm for the hospitality industry during the interview. Share any experiences that highlight your love for serving others and creating memorable dining experiences.
✨Demonstrate Interpersonal Skills
Since this role requires great interpersonal skills, be prepared to discuss how you connect with guests. Use examples from past experiences where you made someone feel special or resolved a customer issue effectively.
✨Know the Menu and Offerings
Familiarise yourself with the types of food and drink served at Heartwood Collection. Being knowledgeable about the menu will show your genuine interest in the role and help you answer questions confidently.
✨Emphasise Flexibility and Reliability
Highlight your ability to adapt to different situations and your commitment to being a reliable team member. Discuss any previous roles where you had to manage changing demands or work under pressure.
