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- Tasks: Serve delicious food and create memorable experiences for our guests.
- Company: Join Heartwood Collection, an award-winning group of cosy pubs and brasseries.
- Benefits: Enjoy flexible pay, discounts, and a supportive work environment with training opportunities.
- Why this job: Be part of a vibrant team in a growing company that values community and quality service.
- Qualifications: Great interpersonal skills and a passion for excellent service are essential.
- Other info: We're expanding rapidly, offering exciting career progression opportunities.
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At Heartwood Collection, we’re on the lookout for passionate and vibrant individuals to join our team as a Waiter / Waitress.
We’re an award-winning group of cosy pubs and atmospheric brasseries that truly feel like home. From the elegance of Brasserie Blanc to the charm of Heartwood Inns, we pride ourselves on serving fresh, seasonal dishes to our local communities.
What we offer:
- Pay is based on National Living Wage + TRONC*
- Bespoke training and development through our Stepping Stones programme
- Access to the Employee Assistance Program with Hospitality Action
- Instant pay access through EarlyPay
- Enhanced Maternity & Paternity leave
- Up to £1,500 Referral Bonus
- 50% off food at any Heartwood Inns or Brasserie Blanc, plus a 20% discount for family and friends
- A birthday gift and Long Service Recognition
- Discounts on hundreds of retailers and experiences via Reward Gateway
- Cycle to Work Scheme
About You:
- You’re a people person with great interpersonal skills and love making guests feel special
- You’re flexible, reliable, and passionate about delivering excellent service
- Have an interest in great quality food and high standards
Heartwood Collection is a multi-award-winning hospitality group:
- Sunday Times Best Places to Work winner 2024
- Double winner at the Publican Awards 2024
- Best Pub Brand/ Concept at the Publican Awards 2025
At Heartwood Collection, we’re excited about the future. With over 40 locations now and plans to expand to more than 60 by 2027, including over 500 bedrooms, there’s never been a better time to join us. We’re committed to growing our team with progression opportunities across our estate.
Join us and be part of a community that’s warm, genuine, and full of life.
*The hourly rate includes the National Living Wage and TRONC, calculated from the expected 6 months’ average.
Please note, we cannot take applications from overseas or that require sponsorship
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Server/Waiter/Waitress employer: Heartwood Inns
Contact Detail:
Heartwood Inns Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Server/Waiter/Waitress
✨Tip Number 1
Familiarise yourself with the Heartwood Collection's values and mission. Understanding what makes them unique will help you connect with their ethos during any conversations or interviews.
✨Tip Number 2
Showcase your passion for hospitality by sharing personal experiences where you've gone above and beyond for customers. This will demonstrate your commitment to excellent service, which is key for this role.
✨Tip Number 3
Network with current employees or past staff members of Heartwood Collection. They can provide valuable insights into the company culture and what they look for in a candidate.
✨Tip Number 4
Prepare to discuss your flexibility and reliability in previous roles. Being able to adapt to different situations and maintain high standards is crucial in the fast-paced hospitality environment.
We think you need these skills to ace Server/Waiter/Waitress
Some tips for your application 🫡
Understand the Company Culture: Before applying, take some time to understand the Heartwood Collection's values and culture. This will help you tailor your application to reflect how you align with their commitment to excellent service and community.
Highlight Relevant Experience: In your CV and cover letter, emphasise any previous experience in hospitality or customer service. Mention specific roles where you demonstrated great interpersonal skills and a passion for food, as these are key qualities they are looking for.
Craft a Personalised Cover Letter: Write a cover letter that speaks directly to the job description. Use it to showcase your personality and enthusiasm for the role, while also mentioning why you want to work specifically at Heartwood Collection.
Proofread Your Application: Before submitting, make sure to proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial in the hospitality industry.
How to prepare for a job interview at Heartwood Inns
✨Show Your Passion for Hospitality
Make sure to express your enthusiasm for the hospitality industry during the interview. Share any previous experiences that highlight your love for serving others and creating memorable dining experiences.
✨Demonstrate Interpersonal Skills
As a waiter or waitress, strong interpersonal skills are crucial. Be prepared to discuss how you handle difficult situations with guests and how you ensure they feel valued and special.
✨Know the Menu and Offerings
Familiarise yourself with the types of food and drinks offered at Heartwood Collection. Being knowledgeable about the menu will show your commitment and help you answer questions confidently.
✨Highlight Flexibility and Reliability
Discuss your availability and willingness to work flexible hours, as this is important in the hospitality sector. Share examples of how you've been reliable in past roles, especially during busy periods.
