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For Companies At a Glance
- Tasks: Serve delicious food and create memorable experiences for our guests.
- Company: Join Heartwood Collection, an award-winning group of cosy pubs and brasseries.
- Benefits: Enjoy flexible hours, discounts, and a referral bonus up to £1,500.
- Why this job: Be part of a vibrant team in a growing company with great progression opportunities.
- Qualifications: Must be friendly, reliable, and passionate about excellent service and quality food.
- Other info: We're expanding rapidly, with plans for over 60 locations by 2027!
Overview
Waiter / Waitress. At Heartwood Collection, we’re on the lookout for passionate and vibrant individuals to join our team as a Waiter / Waitress. We’re an award-winning group of cosy pubs and atmospheric brasseries that truly feel like home. From the elegance of Brasserie Blanc to the charm of Heartwood Inns, we pride ourselves on serving fresh, seasonal dishes to our local communities.
What We Offer
- Pay is based on National Living Wage + TRONC*
- Bespoke training and development through our Stepping Stones programme
- Access to the Employee Assistance Program with Hospitality Action
- Instant pay access through EarlyPay
- Enhanced Maternity & Paternity leave
- Up to £1,500 Referral Bonus
- 50% off food at any Heartwood Inns or Brasserie Blanc, plus a 20% discount for family and friends
- A birthday gift and Long Service Recognition
- Discounts on hundreds of retailers and experiences via Reward Gateway
- Cycle to Work Scheme
About You
- You’re a people person with great interpersonal skills and love making guests feel special
- You’re flexible, reliable, and passionate about delivering excellent service
- Have an interest in great quality food and high standards
Heartwood Collection Is a Multi-award-winning Hospitality Group
- Sunday Times Best Places to Work winner 2024
- Double winner at the Publican Awards 2024
- Best Pub Brand/ Concept at the Publican Awards 2025
At Heartwood Collection, we’re excited about the future. With over 40 locations now and plans to expand to more than 60 by 2027, including over 500 bedrooms, there’s never been a better time to join us. We’re committed to growing our team with progression opportunities across our estate.
Join us and be part of a community that’s warm, genuine, and full of life.
- The hourly rate includes the National Living Wage and TRONC, calculated from the expected 6 months’ average.
Please note, we cannot take applications from overseas or that require sponsorship
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Server/Waiter/Waitress employer: Heartwood Inns
Contact Detail:
Heartwood Inns Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Server/Waiter/Waitress
✨Tip Number 1
Familiarise yourself with the Heartwood Collection's values and mission. Understanding what makes them unique will help you connect with their ethos during any conversations or interviews.
✨Tip Number 2
Showcase your passion for hospitality by engaging with the local community. Attend events or visit the pubs to get a feel for the atmosphere and demonstrate your enthusiasm for being part of their team.
✨Tip Number 3
Network with current employees if possible. They can provide insights into the company culture and may even refer you, which could significantly boost your chances of landing the job.
✨Tip Number 4
Prepare to discuss your previous experience in customer service. Be ready to share specific examples of how you've gone above and beyond to create memorable experiences for guests.
We think you need these skills to ace Server/Waiter/Waitress
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in hospitality, customer service, or any roles that showcase your interpersonal skills. Mention specific achievements or responsibilities that align with the job description.
Craft a Personal Cover Letter: Write a cover letter that reflects your passion for the role and the hospitality industry. Share why you want to work at Heartwood Collection specifically and how your values align with theirs.
Showcase Your People Skills: In your application, emphasise your ability to connect with guests and provide excellent service. Use examples from previous jobs or experiences where you made a positive impact on customers.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application shows attention to detail and professionalism, which is crucial in the hospitality sector.
How to prepare for a job interview at Heartwood Inns
✨Show Your Passion for Hospitality
Make sure to express your enthusiasm for the hospitality industry during the interview. Share any previous experiences where you went above and beyond to make guests feel special, as this aligns perfectly with what Heartwood Collection values in their team.
✨Demonstrate Interpersonal Skills
Since being a people person is crucial for this role, prepare examples of how you've successfully interacted with customers in the past. Highlight your ability to handle difficult situations with grace and ensure that guests leave happy.
✨Knowledge of Food and Drink
Familiarise yourself with the menu offerings at Heartwood Collection. Being able to discuss seasonal dishes or recommend food pairings will show your genuine interest in quality food and enhance your credibility as a candidate.
✨Ask Thoughtful Questions
Prepare some insightful questions about the company culture, training programmes, or growth opportunities within Heartwood Collection. This not only shows your interest in the role but also helps you determine if it's the right fit for you.
