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- Tasks: Join us as a Pub with Rooms Receptionist, providing top-notch customer service and managing front desk operations.
- Company: The White Hart is part of the award-winning Heartwood Collection, known for its cosy pubs and brasseries.
- Benefits: Enjoy up to £14 per hour, flexible hours, 50% off food, and enhanced maternity/paternity packages.
- Why this job: Be part of a vibrant team in a community-focused environment that values guest experience and personal growth.
- Qualifications: We're looking for friendly, detail-oriented individuals with great interpersonal skills and a passion for hospitality.
- Other info: Join a rapidly growing company with over 40 locations and exciting career progression opportunities.
We are seeking a friendly and organised Pub with Rooms Receptionist to join our team at The White Hart, Lewes. The ideal candidate will provide excellent customer service to all guests, manage front desk operations, and ensure a pleasant and efficient experience for all visitors.
Heartwood Collection is an award-winning collection of cosy pubs and atmospheric brasseries at the heart of their local communities serving great fresh, seasonal food. Our strength lies in our community of warm, genuine individuals. We create unforgettable moments through our commitment to seasonality, curiosity, and guest pleasure.
What We Offer:- Packages based on NLW and TRONC
- Full-time role
- Stepping Stones training and development platform for progression
- Employee Assistance Program with Hospitality Action
- Instant access to earned wages through EarlyPay
- Enhanced Maternity & Paternity packages
- Refer a Friend Bonus up to £1500
- 50% off food at Heartwood Inns or Brasserie Blanc
- 20% off food with friends and family
- 10% off company gift cards
- A birthday gift
- Long Service Recognition Awards
- The Pantry discounts via Reward Gateway
- Cycle to Work Scheme
- Great interpersonal skills and vibrant personality
- Flexible and high standards across front of house
- Team player and people person
- Attention to detail and impeccable standards
- Customer-focused with a commitment to guest experience
The Heartwood Collection has over 40 locations, including Brasserie Blanc restaurants and boutique inn bedrooms, with plans to expand to 61 sites by 2027, adding up to 500 bedrooms. We offer exciting growth opportunities and support development through our "Stepping Stones" programme.
Heartwood Collection is a multi-award-winning hospitality group, including the Sunday Times Best Places to Work 2024 and Publican Awards 2024 winners, with a R200 - SRA 3-star rating, among others.
Pub with Rooms Receptionist employer: Heartwood Inns
Contact Detail:
Heartwood Inns Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Pub with Rooms Receptionist
✨Tip Number 1
Familiarise yourself with the Heartwood Collection and its values. Understanding their commitment to community and guest experience will help you align your responses during interviews, showcasing that you're a great fit for their team.
✨Tip Number 2
Highlight your interpersonal skills in conversations with the hiring team. Since the role requires a friendly and organised personality, be sure to demonstrate your ability to connect with people and create a welcoming atmosphere.
✨Tip Number 3
Prepare examples of how you've provided excellent customer service in previous roles. Sharing specific stories can illustrate your commitment to guest satisfaction and show that you understand the importance of a positive experience.
✨Tip Number 4
Be ready to discuss your flexibility and teamwork skills. The ideal candidate is someone who can adapt to various situations and work well with others, so think of instances where you've successfully collaborated in a busy environment.
We think you need these skills to ace Pub with Rooms Receptionist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and front desk operations. Emphasise any roles where you demonstrated great interpersonal skills and attention to detail, as these are key for the Pub with Rooms Receptionist position.
Craft a Compelling Cover Letter: Write a cover letter that showcases your vibrant personality and passion for hospitality. Mention specific examples of how you've provided excellent customer service in previous roles and express your enthusiasm for joining the Heartwood Collection.
Highlight Your Flexibility: In your application, emphasise your flexibility and ability to work in a team. The ideal candidate should be adaptable and willing to meet the high standards expected at The White Hart, so make sure to convey this in your written materials.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for this role.
How to prepare for a job interview at Heartwood Inns
✨Show Your Personality
As a Pub with Rooms Receptionist, having a vibrant personality is key. Make sure to let your friendly nature shine through during the interview. Smile, maintain eye contact, and engage with the interviewer to demonstrate your interpersonal skills.
✨Highlight Customer Service Experience
This role is all about providing excellent customer service. Be prepared to share specific examples from your past experiences where you went above and beyond for guests. This will show that you understand the importance of guest satisfaction.
✨Demonstrate Attention to Detail
Attention to detail is crucial in this position. During the interview, mention instances where your meticulous nature helped improve a process or enhance a guest's experience. This will illustrate your commitment to high standards.
✨Ask Insightful Questions
Prepare some thoughtful questions about the company culture, training opportunities, or the team you'll be working with. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
