At a Glance
- Tasks: Serve delicious food and create memorable experiences for our guests.
- Company: Join the award-winning Heartwood Collection, known for its cosy pubs and brasseries.
- Benefits: Enjoy competitive pay, flexible hours, and fantastic discounts on food and retail.
- Other info: Exciting growth opportunities with plans to expand to over 60 locations by 2027.
- Why this job: Be part of a vibrant team and grow your career in a thriving hospitality environment.
- Qualifications: Great interpersonal skills and a passion for delivering excellent service.
The predicted salary is between 12 - 15 € per hour.
At Heartwood Collection, we're on the lookout for passionate and vibrant individuals to join our team as a Waiter / Waitress. We're an award-winning group of cosy pubs and atmospheric brasseries that truly feel like home. From the elegance of Brasserie Blanc to the charm of Heartwood Inns, we pride ourselves on serving fresh, seasonal dishes to our local communities.
What we offer:
- Pay is based on National Living Wage + TRONC
- Bespoke training and development through our Stepping Stones programme
- Access to the Employee Assistance Program with Hospitality Action
- Instant pay access through EarlyPay
- Enhanced Maternity & Paternity leave
- Up to £1,500 Referral Bonus
- 50% off food at any Heartwood Inns or Brasserie Blanc, plus a 20% discount for family and friends
- A birthday gift and Long Service Recognition
- Discounts on hundreds of retailers and experiences via Reward Gateway
- Cycle to Work Scheme
About You:
- You're a people person with great interpersonal skills and love making guests feel special
- You're flexible, reliable, and passionate about delivering excellent service
- Have an interest in great quality food and high standards
Heartwood Collection is a multi-award-winning hospitality group: Sunday Times Best Places to Work winner 2024, Double winner at the Publican Awards 2024, Best Pub Brand/ Concept at the Publican Awards 2025. At Heartwood Collection, we're excited about the future. With over 40 locations now and plans to expand to more than 60 by 2027, including over 500 bedrooms, there's never been a better time to join us. We're committed to growing our team with progression opportunities across our estate. Join us and be part of a community that's warm, genuine, and full of life.
Server/Waiter/Waitress in Over employer: Heartwood Inns
At Heartwood Collection, we pride ourselves on being an exceptional employer, offering a vibrant work culture where every team member is valued and supported. With bespoke training through our Stepping Stones programme, generous employee benefits including discounts, referral bonuses, and enhanced leave, we foster an environment that encourages personal and professional growth. Join us in our award-winning hospitality group, where your passion for service will thrive in a community that feels like home.
StudySmarter Expert Advice🤫
We think this is how you could land Server/Waiter/Waitress in Over
✨Tip Number 1
Get to know the venue! Before your interview, pop into one of the Heartwood locations. Familiarise yourself with the vibe, menu, and staff. This shows you're genuinely interested and helps you stand out.
✨Tip Number 2
Practice your people skills! As a waiter or waitress, you'll be interacting with guests all day. Role-play with a friend or family member to brush up on your communication and service skills. It’ll make you feel more confident during the real deal.
✨Tip Number 3
Show your passion for food! When chatting with the hiring team, share your love for great quality dishes and dining experiences. Mention any favourite meals or restaurants to connect with their ethos and show you’re a perfect fit.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re tech-savvy and keen to join our community. Don’t forget to follow up after applying; a little nudge can go a long way!
We think you need these skills to ace Server/Waiter/Waitress in Over
Some tips for your application 🫡
Show Your Personality:When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your passion for hospitality and making guests feel special.
Tailor Your Application:Make sure to tailor your application to the role of Waiter/Waitress. Highlight your interpersonal skills and any relevant experience in the hospitality industry. We love seeing how you can bring value to our team!
Keep It Clear and Concise:While we appreciate creativity, clarity is key! Keep your application clear and to the point. Use bullet points if necessary to make it easy for us to read and understand your qualifications.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at Heartwood Collection.
How to prepare for a job interview at Heartwood Inns
✨Know the Menu Inside Out
Before your interview, make sure you familiarise yourself with the menu and any seasonal dishes. This shows your genuine interest in the role and helps you answer questions about food and drink confidently.
✨Show Off Your People Skills
As a waiter or waitress, your interpersonal skills are key. Be prepared to share examples of how you've made guests feel special in previous roles. This will demonstrate that you understand the importance of excellent service.
✨Be Ready for Role-Play Scenarios
Expect some role-play during the interview where you might have to handle a difficult customer or take an order. Practising these scenarios beforehand can help you respond naturally and show your problem-solving skills.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the training programmes or opportunities for progression within the company. This shows your enthusiasm for growing with Heartwood Collection.
