At a Glance
- Tasks: Ensure guest safety and smooth operations during night shifts at The White Hart.
- Company: Join the Heartwood Collection, a growing hospitality brand with over 40 locations.
- Benefits: Enjoy competitive pay, instant access to earnings, and discounts on food and retail.
- Other info: Great career progression opportunities as we expand to over 60 locations by 2027.
- Why this job: Be part of a vibrant team and make a real difference in guest experiences.
- Qualifications: 1-2 years of experience in hospitality and strong problem-solving skills.
The predicted salary is between 16.1 - 16.1 £ per hour.
At Heartwood Collection, we're on the lookout for meticulous and thorough individuals to join our team as a Night Manager. As a Night Manager, you'll ensure the safety and well-being of our guests during overnight stays and maintain the smooth operation of the property outside key trading hours. You'll be responsible for delivering exceptional guest care while ensuring that health and safety standards are met, as well as the cleanliness of the public areas.
Key Responsibilities:
- Handle late guest check-ins, early check-outs, and room allocations/upgrades through the Property Management System (PMS).
- Perform night audits, including fire, health and safety, security, and compliance checks; collaborate and hand over with the Management Team.
- Ensure breakfast service preparation is completed and provide a thorough shift handover.
- Manage cleaning duties and oversee property cleanliness and standards.
- Evacuate the property in case of fire alarm activation, following company procedures.
What we offer:
- Access to the Employee Assistance Program with Hospitality Action.
- Instant pay access through EarlyPay.
- Enhanced Maternity & Paternity leave.
- Up to £1,500 Referral Bonus.
- 50% off food at any Heartwood Inns or Brasserie Blanc, plus a 20% discount for family and friends.
- A birthday gift and Long Service Recognition.
- Discounts on hundreds of retailers and experiences via Reward Gateway.
- Cycle to Work Scheme.
About You:
- You're responsible, reliable, and have a keen eye for details.
- Well-organised and able to work with systems and communicate effectively.
- Have the ability to work alone and solve problems independently.
- 1-2 years experience as a Night Manager in a hotel or hospitality setting.
At Heartwood Collection, we're excited about the future. With over 40 locations now and plans to expand to more than 60 by 2027, including over 500 bedrooms, there's never been a better time to join us. We're committed to growing our team with progression opportunities across our estate. Join us and be part of a community that's warm, genuine, and full of life.
Please note, we cannot take applications from overseas or that require sponsorship.
Night Manager - The White Hart, Lewes employer: Heartwood Inns
At Heartwood Collection, we pride ourselves on being an exceptional employer, offering a supportive work culture that values meticulousness and attention to detail. As a Night Manager in Lewes, you'll enjoy competitive pay, access to instant earnings, and generous employee benefits, including discounts at our venues and a commitment to your professional growth within our expanding company. Join us in creating memorable experiences for our guests while being part of a vibrant community dedicated to excellence.
StudySmarter Expert Advice🤫
We think this is how you could land Night Manager - The White Hart, Lewes
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Heartwood Inns. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Heartwood Inns
Don't be shy about reaching out to Heartwood Inns directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Night Manager - The White Hart, Lewes
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Heartwood Inns and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Heartwood Inns
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
