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- Tasks: Ensure guest safety and smooth operations during overnight shifts.
- Company: Heartwood Collection is expanding with over 40 locations and a vibrant team culture.
- Benefits: Enjoy instant pay access, discounts, and enhanced parental leave.
- Why this job: Join a supportive community with growth opportunities and a focus on guest care.
- Qualifications: 1-2 years of experience in hospitality; detail-oriented and reliable.
- Other info: No overseas applications or sponsorships accepted.
The predicted salary is between 24000 - 36000 £ per year.
Overview
Min 30-hour contract (max up to 40). At Heartwood Collection, we’re on the lookout for meticulous and thorough individuals to join our team as a Night Manager.
As a Night Manager at Heartwood Collection, you\’ll ensure the safety and well-being of our guests during overnight stays and maintain the smooth operation of the property outside key trading hours. You’ll be responsible for delivering exceptional guest care while ensuring that health and safety standards are met. Also be responsible for the cleanliness of the public areas.
Key Responsibilities
- Handle late guest check-ins, early check-outs, and room allocations/upgrades through the Property Management System (PMS)
- Perform night audits, including fire, health and safety, security, and compliance checks; collaborate and hand over with the Management Team
- Ensure breakfast service preparation is completed and provide a thorough shift handover
- Manage cleaning duties and oversee property cleanliness and standards
- Evacuate the property in case of fire alarm activation, following company procedures
What We Offer
- Access to the Employee Assistance Program with Hospitality Action
- Instant pay access through EarlyPay
- Enhanced Maternity & Paternity leave
- Up to £1,500 Referral Bonus
- 50% off food at any Heartwood Inns or Brasserie Blanc, plus a 20% discount for family and friends
- A birthday gift and Long Service Recognition
- Discounts on hundreds of retailers and experiences via Reward Gateway
- Cycle to Work Scheme
About You
- You’re responsible, reliable, and have a keen eye for details
- Well-organised and able to work with systems and communicate effectively
- Have the ability to work alone and solve problems independently
- 1-2 years of experience as a Night Manager in a hotel or hospitality setting
At Heartwood Collection, we’re excited about the future. With over 40 locations now and plans to expand to more than 60 by 2027, including over 500 bedrooms, there’s never been a better time to join us. We’re committed to growing our team with progression opportunities across our estate.
Join us and be part of a community that’s warm, genuine, and full of life.
Please note, we cannot take applications from overseas or that require sponsorship
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Night Manager employer: Heartwood Inns
Contact Detail:
Heartwood Inns Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Night Manager
✨Tip Number 1
Familiarise yourself with the specific responsibilities of a Night Manager at Heartwood Collection. Understanding the nuances of late check-ins, night audits, and emergency procedures will help you demonstrate your knowledge during the interview.
✨Tip Number 2
Highlight any previous experience in hospitality, especially in roles that required attention to detail and independent problem-solving. Be ready to share specific examples of how you've handled similar responsibilities in the past.
✨Tip Number 3
Showcase your organisational skills by preparing a mock shift handover or a checklist for night audits. This will not only impress the interviewers but also demonstrate your proactive approach to the role.
✨Tip Number 4
Research Heartwood Collection's values and culture. Being able to articulate why you want to work for them and how you align with their mission will set you apart from other candidates.
We think you need these skills to ace Night Manager
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of the Night Manager position. Tailor your application to highlight how your skills and experience align with these expectations.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your relevant experience in hospitality, particularly any roles as a Night Manager. Use bullet points to make it easy to read and focus on achievements that demonstrate your attention to detail and problem-solving abilities.
Write a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific experiences that showcase your ability to manage night operations and ensure guest safety. Make sure to convey your reliability and organisational skills.
Proofread Your Application: Before submitting, thoroughly proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for the Night Manager role.
How to prepare for a job interview at Heartwood Inns
✨Showcase Your Attention to Detail
As a Night Manager, attention to detail is crucial. Be prepared to discuss specific examples from your previous experience where your meticulous nature helped improve guest satisfaction or operational efficiency.
✨Demonstrate Problem-Solving Skills
You’ll need to handle various situations independently during the night shift. Think of scenarios where you successfully resolved issues on your own and be ready to share these stories during the interview.
✨Familiarise Yourself with Health and Safety Protocols
Since health and safety checks are part of the role, brush up on relevant regulations and procedures. Showing that you understand these protocols will demonstrate your readiness for the position.
✨Prepare Questions About the Role
Engage with the interviewer by asking insightful questions about the Night Manager position and the company culture at Heartwood Collection. This shows your genuine interest in the role and helps you assess if it’s the right fit for you.
