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- Tasks: Lead and inspire teams to deliver exceptional guest experiences and drive commercial performance.
- Company: Join Heartwood Collection, a fast-growing hospitality group with exciting growth plans.
- Benefits: Enjoy 25 days' holiday, enhanced family leave, and discounts on food and stays.
- Why this job: Be part of a dynamic team shaping the future of hospitality and making a real impact.
- Qualifications: 3+ years in operations management with a strong hospitality background.
- Other info: Opportunity for career growth and leadership development in a vibrant environment.
The predicted salary is between 36000 - 60000 £ per year.
We are offering an exciting opportunity for a driven and commercially astute Operations Manager to join the Heartwood Collection leadership team. We are looking for a hands-on, entrepreneurial operator who thrives in hospitality and delivers results through people, pace, and performance. You will be someone who acts like an owner, spotting opportunities, solving problems fast, and driving momentum across every site you lead.
Ideally based to cover a region that spans from South Buckinghamshire to Staffordshire, and reporting to the Operations Director, you will take full accountability for the P&L performance of your region. You will partner closely with your Area Chef and General Managers to deliver exceptional guest experiences, grow sales, and maximise profitability, all while developing capable, motivated teams who love what they do. This would be a maternity cover contract in the first instance, with the option to review to a permanent role at the end of the contract.
Key Responsibilities
- Lead and inspire your regional teams to achieve excellence in guest experience, operational standards, and financial performance.
- Act with ownership and urgency, turning insight into action and delivering results through decisive, pragmatic leadership.
- Drive commercial performance through smart P&L management, cost control, and labour optimisation.
- Be a visible, hands-on leader: regularly in venues, coaching, supporting, and holding teams accountable.
- Foster a culture of continuous improvement, challenging the status quo and finding better ways of working.
- Play a key role in new openings and growth initiatives, ensuring each launch delivers on brand and commercial goals.
The Ideal Candidate
- A proven multi-site operator with 3+ years' experience in an Operations, Area, or Regional Manager role.
- Strong hospitality background—ideally from the premium pub sector, or similar high-quality, guest-focused environments.
- A commercially sharp leader who understands the levers of profitability and how to drive them.
- A natural problem-solver who acts decisively and thrives in fast-paced, evolving environments.
- Known for developing people, building high-performing teams and strong leadership pipelines.
- Entrepreneurial and adaptable, with the energy, credibility, and ownership mindset to make things happen.
- Ideally located between Hertfordshire and Birmingham.
What We Offer
- Laptop and mobile phone provided.
- 25 days' holiday plus bank holidays, with the option to buy 5 more.
- Enhanced maternity and paternity packages.
- Access to coaching, mentorship, and leadership development programmes.
- 50% discount on food at Heartwood Inns or Brasserie Blanc.
- Discounts on stays at Heartwood Rooms and retail perks via The Pantry.
Heartwood Collection is one of the UK's fastest-growing hospitality groups, operating the award-winning Brasserie Blanc and Heartwood Inns brands. Backed by Alchemy Partners, we are on an ambitious growth journey—set to triple profits and expand our pub-with-rooms estate to over 500 bedrooms by 2027. Join us, and play a defining role in shaping the next chapter of Heartwood's success.
Operations Manager in London employer: Heartwood Inns
Contact Detail:
Heartwood Inns Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Manager in London
✨Tip Number 1
Network like a pro! Get out there and connect with people in the hospitality industry. Attend events, join relevant groups on social media, and don’t be shy about reaching out to folks who work at Heartwood Inns. You never know who might help you land that Operations Manager role!
✨Tip Number 2
Prepare for those interviews by knowing your stuff! Research Heartwood Collection, their values, and recent news. Be ready to discuss how your experience aligns with their goals, especially around guest experience and P&L management. Show them you’re the hands-on leader they need!
✨Tip Number 3
Practice your problem-solving skills! Think of examples from your past roles where you’ve turned challenges into opportunities. This is key for an Operations Manager, so have a few stories up your sleeve that showcase your entrepreneurial spirit and ability to drive results.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re genuinely interested in joining the Heartwood team. Let’s get you that interview and show them what you’ve got!
We think you need these skills to ace Operations Manager in London
Some tips for your application 🫡
Show Your Passion for Hospitality: When writing your application, let your love for the hospitality industry shine through. We want to see how your experiences have shaped your approach to guest satisfaction and team leadership. Make it personal and relatable!
Highlight Your Leadership Skills: As an Operations Manager, you'll be leading teams, so make sure to showcase your leadership style in your application. Share specific examples of how you've inspired and developed your teams in previous roles. We love a good success story!
Be Results-Driven: We’re all about delivering results, so don’t shy away from sharing your achievements. Use numbers and metrics to illustrate how you’ve improved P&L performance or enhanced guest experiences. Show us the impact you've made!
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of getting noticed. It’s the quickest way for us to see your application and get you into the process. Don’t miss out on this opportunity!
How to prepare for a job interview at Heartwood Inns
✨Know Your Numbers
As an Operations Manager, you'll need to demonstrate your understanding of P&L management. Brush up on key financial metrics and be ready to discuss how you've optimised costs and driven profitability in previous roles.
✨Showcase Your Leadership Style
Be prepared to share specific examples of how you've led teams to success. Highlight your hands-on approach and how you inspire others to achieve excellence in guest experiences and operational standards.
✨Problem-Solving Scenarios
Expect to face situational questions that test your problem-solving skills. Think of past challenges you've encountered in fast-paced environments and how you turned them into opportunities for growth.
✨Cultural Fit Matters
Heartwood Collection values a culture of continuous improvement. Be ready to discuss how you've fostered a similar environment in your previous roles and how you plan to challenge the status quo in this new position.
