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- Tasks: Ensure guest safety and smooth operations during night shifts.
- Company: Heartwood Collection, a growing hospitality brand with over 40 locations.
- Benefits: Competitive pay, instant access to earnings, discounts, and referral bonuses.
- Other info: Exciting growth opportunities as we expand to over 60 locations by 2027.
- Why this job: Join a vibrant team and make a real difference in guest experiences.
- Qualifications: 1-2 years of experience in hospitality and strong problem-solving skills.
The predicted salary is between 30000 - 40000 £ per year.
At Heartwood Collection, we're on the lookout for meticulous and thorough individuals to join our team as a Night Manager. As a Night Manager, you'll ensure the safety and well-being of our guests during overnight stays and maintain the smooth operation of the property outside key trading hours. You'll be responsible for delivering exceptional guest care while ensuring that health and safety standards are met. You will also be responsible for the cleanliness of the public areas.
Key Responsibilities:
- Handle late guest check-ins, early check-outs, and room allocations/upgrades through the Property Management System (PMS).
- Perform night audits, including fire, health and safety, security, and compliance checks; collaborate and hand over with the Management Team.
- Ensure breakfast service preparation is completed and provide a thorough shift handover.
- Manage cleaning duties and oversee property cleanliness and standards.
- Evacuate the property in case of fire alarm activation, following company procedures.
What we offer:
- Access to the Employee Assistance Program with Hospitality Action.
- Instant pay access through EarlyPay.
- Enhanced Maternity & Paternity leave.
- Up to £1,500 Referral Bonus.
- 50% off food at any Heartwood Inns or Brasserie Blanc, plus a 20% discount for family and friends.
- A birthday gift and Long Service Recognition.
- Discounts on hundreds of retailers and experiences via Reward Gateway.
- Cycle to Work Scheme.
About You:
- You're responsible, reliable, and have a keen eye for details.
- Well-organised and able to work with systems and communicate effectively.
- Have the ability to work alone and solve problems independently.
- 1-2 years experience as a Night Manager in a hotel or hospitality setting.
At Heartwood Collection, we're excited about the future. With over 40 locations now and plans to expand to more than 60 by 2027, including over 500 bedrooms, there's never been a better time to join us. We're committed to growing our team with progression opportunities across our estate. Join us and be part of a community that's warm, genuine, and full of life.
Please note, we cannot take applications from overseas or that require sponsorship.
Night Manager in Guildford employer: Heartwood Inns
Contact Detail:
Heartwood Inns Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Night Manager in Guildford
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even former colleagues who might have connections in the hospitality industry. A personal recommendation can go a long way in landing that Night Manager role.
✨Tip Number 2
Prepare for the interview by researching Heartwood Collection and understanding their values. Show us you’re genuinely interested in being part of our community and how your experience aligns with our mission.
✨Tip Number 3
Practice common interview questions related to guest care and safety standards. We want to see how you handle real-life scenarios, so think of examples from your past experience as a Night Manager.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows us you’re keen on joining the Heartwood family.
We think you need these skills to ace Night Manager in Guildford
Some tips for your application 🫡
Show Your Attention to Detail: As a Night Manager, being meticulous is key. Make sure your application reflects this by proofreading for any typos or errors. A clean and well-structured application shows us you care about the details!
Highlight Relevant Experience: We want to see your experience shine! If you've got 1-2 years in a similar role, make sure to detail your responsibilities and achievements. This helps us understand how you can contribute to our team.
Tailor Your Application: Don’t just send a generic application. Tailor it to the Night Manager role at Heartwood Collection. Mention specific responsibilities from the job description that excite you and how you can excel in them.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Heartwood Inns
✨Know the Night Manager Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Night Manager at Heartwood Collection. Familiarise yourself with handling late check-ins, performing night audits, and ensuring guest safety. This will show that you're genuinely interested in the role and ready to take on the challenges.
✨Showcase Your Problem-Solving Skills
As a Night Manager, you'll need to handle unexpected situations independently. Prepare examples from your past experience where you've successfully resolved issues or improved processes. This will demonstrate your ability to think on your feet and manage the property effectively during the night.
✨Highlight Your Attention to Detail
Since the role requires a keen eye for cleanliness and health standards, be ready to discuss how you ensure these aspects in your previous roles. Share specific instances where your attention to detail made a difference, whether it was in guest care or maintaining property standards.
✨Prepare Questions About the Company Culture
Heartwood Collection values a warm and genuine community. Prepare thoughtful questions about their team dynamics and growth opportunities. This not only shows your interest in the company but also helps you gauge if it's the right fit for you.