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- Tasks: Ensure guest safety and smooth operations during night shifts at The Ragged Robin.
- Company: Join the Heartwood Collection, a growing hospitality brand with over 40 locations.
- Benefits: Competitive pay, instant access to earnings, discounts, and referral bonuses.
- Other info: Exciting growth opportunities as we expand to over 60 locations by 2027.
- Why this job: Be part of a vibrant team and make a real difference in guest experiences.
- Qualifications: 1-2 years of experience in hospitality and strong problem-solving skills.
The predicted salary is between 33600 - 33600 £ per year.
At Heartwood Collection, we're on the lookout for meticulous and thorough individuals to join our team as a Night Manager. As a Night Manager, you'll ensure the safety and well-being of our guests during overnight stays and maintain the smooth operation of the property outside key trading hours. You'll be responsible for delivering exceptional guest care while ensuring that health and safety standards are met. You will also be responsible for the cleanliness of the public areas.
Key Responsibilities:
- Handle late guest check-ins, early check-outs, and room allocations/upgrades through the Property Management System (PMS).
- Perform night audits, including fire, health and safety, security, and compliance checks; collaborate and hand over with the Management Team.
- Ensure breakfast service preparation is completed and provide a thorough shift handover.
- Manage cleaning duties and oversee property cleanliness and standards.
- Evacuate the property in case of fire alarm activation, following company procedures.
What we offer:
- Access to the Employee Assistance Program with Hospitality Action.
- Instant pay access through EarlyPay.
- Enhanced Maternity & Paternity leave.
- Up to £1,500 Referral Bonus.
- 50% off food at any Heartwood Inns or Brasserie Blanc, plus a 20% discount for family and friends.
- A birthday gift and Long Service Recognition.
- Discounts on hundreds of retailers and experiences via Reward Gateway.
- Cycle to Work Scheme.
About You:
- You're responsible, reliable, and have a keen eye for details.
- Well-organised and able to work with systems and communicate effectively.
- Have the ability to work alone and solve problems independently.
- 1-2 years experience as a Night Manager in a hotel or hospitality setting.
At Heartwood Collection, we're excited about the future. With over 40 locations now and plans to expand to more than 60 by 2027, including over 500 bedrooms, there's never been a better time to join us. We're committed to growing our team with progression opportunities across our estate. Join us and be part of a community that's warm, genuine, and full of life.
Please note, we cannot take applications from overseas or that require sponsorship.
Night Manager - The Ragged Robin, Godalming employer: Heartwood Inns
Contact Detail:
Heartwood Inns Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Night Manager - The Ragged Robin, Godalming
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even former colleagues who might have connections in the hospitality industry. A personal recommendation can go a long way in landing that Night Manager role.
✨Tip Number 2
Show up in person! If you’re nearby, pop into The Ragged Robin and introduce yourself. A friendly face can make a lasting impression, and it shows your enthusiasm for the position.
✨Tip Number 3
Prepare for the interview by brushing up on your knowledge of health and safety standards in hospitality. Being able to discuss these confidently will demonstrate your commitment to guest care and property management.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage with us directly.
We think you need these skills to ace Night Manager - The Ragged Robin, Godalming
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience as a Night Manager or in hospitality. We want to see how your skills match what we're looking for, so don’t be shy about showcasing your attention to detail and organisational skills!
Craft a Personal Cover Letter: Your cover letter is your chance to shine! Tell us why you’re excited about the Night Manager role at The Ragged Robin. Share your passion for guest care and how you can contribute to our team’s success.
Showcase Relevant Experience: If you've got experience with night audits, health and safety checks, or managing cleaning duties, make sure to mention it! We love candidates who can demonstrate their ability to handle responsibilities independently.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for this exciting opportunity at Heartwood Collection!
How to prepare for a job interview at Heartwood Inns
✨Know the Night Manager Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Night Manager. Familiarise yourself with tasks like handling late check-ins and performing night audits. This will show that you're serious about the role and ready to hit the ground running.
✨Demonstrate Your Attention to Detail
Since the job requires a keen eye for detail, prepare examples from your past experience where you've successfully managed cleanliness or safety standards. Highlighting these instances will help you stand out as a meticulous candidate.
✨Showcase Your Problem-Solving Skills
Being able to work independently is crucial for this role. Think of scenarios where you've had to solve problems on your own, especially in a hospitality setting. Sharing these stories will illustrate your reliability and resourcefulness.
✨Engage with the Company Culture
Heartwood Collection values a warm and genuine community. Research their ethos and be prepared to discuss how your personal values align with theirs. This will demonstrate that you're not just looking for any job, but that you're genuinely interested in being part of their team.