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- Tasks: Ensure guest safety and smooth operations during night shifts.
- Company: Heartwood Collection, a growing hospitality brand with over 40 locations.
- Benefits: Competitive pay, instant access to earnings, discounts, and referral bonuses.
- Other info: Exciting growth opportunities as we expand to over 60 locations by 2027.
- Why this job: Join a vibrant team and make a real difference in guest experiences.
- Qualifications: 1-2 years of experience in hospitality and strong problem-solving skills.
The predicted salary is between 30000 - 40000 £ per year.
At Heartwood Collection, we're on the lookout for meticulous and thorough individuals to join our team as a Night Manager. As a Night Manager, you'll ensure the safety and well-being of our guests during overnight stays and maintain the smooth operation of the property outside key trading hours. You'll be responsible for delivering exceptional guest care while ensuring that health and safety standards are met. You will also be responsible for the cleanliness of the public areas.
Key Responsibilities:
- Handle late guest check-ins, early check-outs, and room allocations/upgrades through the Property Management System (PMS).
- Perform night audits, including fire, health and safety, security, and compliance checks; collaborate and hand over with the Management Team.
- Ensure breakfast service preparation is completed and provide a thorough shift handover.
- Manage cleaning duties and oversee property cleanliness and standards.
- Evacuate the property in case of fire alarm activation, following company procedures.
What we offer:
- Access to the Employee Assistance Program with Hospitality Action.
- Instant pay access through EarlyPay.
- Enhanced Maternity & Paternity leave.
- Up to £1,500 Referral Bonus.
- 50% off food at any Heartwood Inns or Brasserie Blanc, plus a 20% discount for family and friends.
- A birthday gift and Long Service Recognition.
- Discounts on hundreds of retailers and experiences via Reward Gateway.
- Cycle to Work Scheme.
About You:
- You're responsible, reliable, and have a keen eye for details.
- Well-organised and able to work with systems and communicate effectively.
- Have the ability to work alone and solve problems independently.
- 1-2 years experience as a Night Manager in a hotel or hospitality setting.
At Heartwood Collection, we're excited about the future. With over 40 locations now and plans to expand to more than 60 by 2027, including over 500 bedrooms, there's never been a better time to join us. We're committed to growing our team with progression opportunities across our estate. Join us and be part of a community that's warm, genuine, and full of life.
Please note, we cannot take applications from overseas or that require sponsorship.
Night Manager in Godalming employer: Heartwood Inns
Contact Detail:
Heartwood Inns Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Night Manager in Godalming
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even former colleagues who might have connections in the hospitality industry. A personal recommendation can go a long way in landing that Night Manager role.
✨Tip Number 2
Prepare for the interview by researching Heartwood Collection and understanding their values. Show us you’re genuinely interested in being part of our community and how your experience aligns with our mission.
✨Tip Number 3
Practice common interview questions related to guest care and safety standards. We want to see how you handle real-life scenarios, so think of examples from your past experience as a Night Manager.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows us you’re serious about joining the Heartwood team.
We think you need these skills to ace Night Manager in Godalming
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience as a Night Manager or in hospitality. We want to see how your skills match what we're looking for, so don’t be shy about showcasing your attention to detail and organisational skills!
Craft a Personal Cover Letter: Your cover letter is your chance to shine! Tell us why you’re excited about the Night Manager role at Heartwood Collection and how you can contribute to our team. Keep it friendly and genuine – we love personality!
Showcase Relevant Experience: If you've got experience with night audits, guest care, or health and safety checks, make sure to mention it! We’re keen on candidates who can demonstrate their ability to handle responsibilities independently.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re serious about joining our team!
How to prepare for a job interview at Heartwood Inns
✨Know the Night Manager Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Night Manager at Heartwood Collection. Familiarise yourself with handling late check-ins, performing night audits, and ensuring guest safety. This will show that you're genuinely interested in the role and ready to take on the challenges.
✨Demonstrate Your Attention to Detail
Since the job requires a keen eye for detail, prepare examples from your past experience where you've successfully managed cleanliness or compliance checks. Highlighting specific instances will help illustrate your meticulous nature and how it aligns with the expectations of the role.
✨Showcase Your Problem-Solving Skills
As a Night Manager, you'll need to work independently and solve problems on the spot. Think of scenarios where you've had to think on your feet and resolve issues quickly. Sharing these experiences will demonstrate your reliability and ability to handle the unexpected.
✨Prepare Questions for the Interviewers
Interviews are a two-way street, so come prepared with thoughtful questions about the team culture, training opportunities, and future expansion plans. This not only shows your enthusiasm for the position but also helps you gauge if Heartwood Collection is the right fit for you.