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- Tasks: Ensure guest safety and smooth operations during night shifts at The Potters Heron.
- Company: Join the Heartwood Collection, known for exceptional guest care.
- Benefits: Enjoy discounts on food, referral bonuses, and enhanced parental leave.
- Why this job: Be a key player in creating memorable overnight experiences for guests.
- Qualifications: 1-2 years of experience as a Night Manager in hospitality.
- Other info: Work independently in a dynamic environment with great career growth.
The predicted salary is between 30000 - 42000 £ per year.
As a Night Manager at Heartwood Collection, you'll ensure the safety and well-being of our guests during overnight stays and maintain the smooth operation of the property outside key trading hours. You'll be responsible for delivering exceptional guest care while ensuring that health and safety standards are met. You will also be responsible for the cleanliness of the public areas.
Responsibilities:
- Handle late guest check-ins, early check-outs, and room allocations/upgrades through the Property Management System (PMS).
- Perform night audits, including fire, health and safety, security, and compliance checks; collaborate and hand over with the Management Team.
- Ensure breakfast service preparation is completed and provide a thorough shift handover.
- Manage cleaning duties and oversee property cleanliness and standards.
- Evacuate the property in case of fire alarm activation, following company procedures.
You’re responsible, reliable, and have a keen eye for details. Well-organised and able to work with systems and communicate effectively. Have the ability to work alone and solve problems independently.
Qualifications:
- 1-2 years experience as a Night Manager in a hotel or hospitality setting.
Benefits:
- Enhanced Maternity & Paternity leave.
- Up to 1,500 Referral Bonus.
- 50% off food at any Heartwood Inns or Brasserie Blanc, plus a 20% discount for family and friends.
- A birthday gift and Long Service Recognition.
- Discounts on hundreds of retailers and experiences via Reward Gateway.
- Cycle to Work Scheme.
Night Manager - The Potters Heron, Ampfield in Eastleigh employer: Heartwood Inns
Contact Detail:
Heartwood Inns Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Night Manager - The Potters Heron, Ampfield in Eastleigh
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry, especially those who might know about openings at places like The Potters Heron. A friendly chat can sometimes lead to a job opportunity before it even gets advertised.
✨Tip Number 2
Prepare for the interview by knowing the ins and outs of the Night Manager role. Brush up on your knowledge of health and safety standards, guest care, and property management systems. We want you to shine when discussing how you can keep guests safe and happy!
✨Tip Number 3
Showcase your problem-solving skills during interviews. Share examples from your past experience where you had to think on your feet, especially in high-pressure situations. This will demonstrate that you're reliable and can handle the night shift with ease.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and take the initiative to connect directly with us.
We think you need these skills to ace Night Manager - The Potters Heron, Ampfield in Eastleigh
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience as a Night Manager or in hospitality. We want to see how your skills match the responsibilities listed in the job description, so don’t hold back on showcasing your relevant experience!
Craft a Personal Cover Letter: Your cover letter is your chance to shine! Use it to express why you’re excited about the Night Manager role at Heartwood Collection. We love seeing genuine enthusiasm and how you can contribute to our team.
Showcase Your Problem-Solving Skills: Since the role requires working independently and solving problems, make sure to include examples of how you've handled challenges in previous roles. We appreciate candidates who can think on their feet!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Heartwood Inns
✨Know Your Stuff
Make sure you’re familiar with the responsibilities of a Night Manager. Brush up on your knowledge of health and safety standards, guest care, and the Property Management System (PMS). Being able to discuss these topics confidently will show that you’re serious about the role.
✨Showcase Your Experience
Prepare specific examples from your previous roles that highlight your experience in managing night operations. Talk about how you handled late check-ins or dealt with emergencies. This will demonstrate your ability to work independently and solve problems effectively.
✨Ask Smart Questions
At the end of the interview, don’t forget to ask insightful questions about the property and its operations. Inquire about the team dynamics during night shifts or how they handle guest feedback. This shows your genuine interest in the role and helps you assess if it’s the right fit for you.
✨Dress the Part
Even though it’s a night position, first impressions matter! Dress smartly and professionally for your interview. It reflects your seriousness about the job and sets a positive tone for the conversation.
