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- Tasks: Support the General Manager in leading a vibrant team and ensuring high operational standards.
- Company: Join the award-winning Heartwood Collection, known for its community spirit and exceptional hospitality.
- Benefits: Enjoy competitive salary, discounts, training opportunities, and a supportive work environment.
- Why this job: Be part of an exciting new opening and help shape a beloved local venue.
- Qualifications: Proven leadership skills and experience in managing busy operations.
- Other info: Great career growth potential with our unique training programme.
The predicted salary is between 36000 - 60000 £ per year.
The Potters Heron will be opening in Early 2026! We are excited to announce our next opening in Chandlers Ford in early 2026, and we have a superb opportunity for an outstanding Deputy General Manager to join and support leading our team!
Following twenty years of independent ownership, this beautiful thatched roof hotel and dining space has been acquired by us here at The Heartwood Collection. The Potters Heron has historically been thought of with fondness as an established hotel venue and will now enter an extensive multi-million pound refurbishment to create a warm and elegant 54-room inn with a 200 capacity restaurant dining space. This inn will feature Heartwood's signature quirky welcoming style with cosy snugs, rich colour schemes and textures that reflect the history of the pub and the local area.
Recently announced in the Sunday Times Top 100 Places to Work, Heartwood Collection is an award‑winning collection of cosy pubs and atmospheric brasseries at the heart of their local communities serving great fresh, seasonal food. Our strength is in our enduring community of like‑minded individuals; warm and genuine to our core. Unforgettable moments are rooted in our commitment to seasonality, the curiosity of our people, and the pleasure of our guests.
What we offer:
- Competitive salary including Tronc
- Stepping Stones – Our industry‑leading training and development platform which supports progression for those who want it
- Employee Assistance Program with Hospitality Action
- The Pantry – 100's of retailers and experience discounts through Reward Gateway
- Enhanced Maternity & Paternity package
- Refer a Friend Bonus up to 1500
- Instant access to pay you have already earned through EarlyPay
- 50% off food at any Heartwood Inns or Brasserie Blanc
- 20% off food at any Heartwood Inns or Brasserie Blanc with friends and family discount
- 10% off company gift cards
- A thoughtful gift to celebrate your birthday
- Long Service Recognition Awards
- Cycle to Work Scheme
Ideal Candidate:
- Will have a great presence and a vibrant personality
- Assist the General Manager and be able to demonstrate leadership skills
- Be a real team player who thrives on motivation and empowering your team
- Have experience in running busy operations and overseeing large teams
- Ability to maintain high standards across all areas of the business
- Proven experience in delivering business growth, budgets, staff retention
About us: The Heartwood Collection currently has over 40 locations, including Brasserie Blanc restaurants and our lovely Heartwood Inn pubs, many of which now feature beautiful boutique bedrooms. We are aiming to grow to 61 sites by 2027, which could add up to 500 bedrooms over the next four years. We're really excited about the amazing opportunities this growth will create, and we hope you are too! It's a great chance for you to take the next step in your career and develop with us through our unique "Stepping Stones" training and development programme.
Heartwood Collection is a multi award‑winning hospitality group:
- Sunday Times Best Places to Work winner 2024
- Double winner at the Publican Awards 2024
- R200 SRA 3 star rated plus many more!
OTE is based on a 48-hour working week and the TRONC is calculated from the expected 6 months' site average.
Deputy General Manager - The Potters Heron, Chandlers Ford in Eastleigh employer: Heartwood Inns
Contact Detail:
Heartwood Inns Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Deputy General Manager - The Potters Heron, Chandlers Ford in Eastleigh
✨Tip Number 1
Get to know the company culture! Before your interview, dive into The Heartwood Collection's vibe. Check out their social media and website to see what they're all about. This will help you connect with them during your chat.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a mate or in front of the mirror. Focus on showcasing your leadership skills and how you can motivate a team, as that's key for the Deputy General Manager role.
✨Tip Number 3
Dress to impress! Make sure you look sharp and professional for your interview. A smart appearance shows that you’re serious about the role and respect the company’s standards.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the position and keeps you fresh in their minds. Plus, it’s a great chance to reiterate why you’d be a fantastic fit for the team!
We think you need these skills to ace Deputy General Manager - The Potters Heron, Chandlers Ford in Eastleigh
Some tips for your application 🫡
Show Your Personality: When writing your application, let your vibrant personality shine through! We want to see the real you, so don’t be afraid to inject a bit of warmth and character into your words.
Tailor Your Application: Make sure to tailor your application specifically for the Deputy General Manager role. Highlight your leadership skills and experience in running busy operations, as these are key to what we’re looking for!
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured applications that get straight to the heart of your experience and how it aligns with our values at The Heartwood Collection.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at The Potters Heron.
How to prepare for a job interview at Heartwood Inns
✨Know the Heartwood Collection
Before your interview, take some time to research The Heartwood Collection and its values. Understand their commitment to community and quality service, as well as their recent achievements. This will show your genuine interest in the company and help you align your answers with their ethos.
✨Showcase Your Leadership Skills
As a Deputy General Manager, you'll need to demonstrate strong leadership abilities. Prepare examples from your past experiences where you've successfully led a team, managed operations, or improved business performance. Be ready to discuss how you motivate and empower your team to achieve high standards.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and ability to handle busy operations. Think of specific situations you've faced in previous roles and how you navigated challenges. This will help you illustrate your experience in maintaining high standards and delivering business growth.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions prepared. Inquire about the upcoming refurbishment plans for The Potters Heron or how the company supports staff development through their 'Stepping Stones' programme. This shows your enthusiasm for the role and your desire to contribute to the team's success.
