At a Glance
- Tasks: Serve guests and ensure a fantastic dining experience in a vibrant pub atmosphere.
- Company: Join the award-winning Heartwood Collection, known for its cosy pubs and brasseries.
- Benefits: Enjoy competitive pay, discounts, training, and instant pay access.
- Other info: Join a community-focused team with plans to expand across the UK.
- Why this job: Be part of a growing team with real opportunities for career progression.
- Qualifications: Great interpersonal skills and a passion for delivering excellent service.
The predicted salary is between 12 - 15 £ per hour.
At Heartwood Collection, we're on the lookout for passionate and vibrant individuals to join our team as a Runner. We're an award-winning group of cosy pubs and atmospheric brasseries that truly feel like home. From the elegance of Brasserie Blanc to the charm of Heartwood Inns, we pride ourselves on serving fresh, seasonal dishes to our local communities.
What we offer:
- Pay is based on National Living Wage + TRONC*
- Bespoke training and development through our Stepping Stones programme
- Access to the Employee Assistance Program with Hospitality Action
- Instant pay access through EarlyPay
- Enhanced Maternity & Paternity leave
- Up to £1,500 Referral Bonus
- 50% off food at any Heartwood Inns or Brasserie Blanc, plus a 20% discount for family and friends
- A birthday gift and Long Service Recognition
- Discounts on hundreds of retailers and experiences via Reward Gateway
- Cycle to Work Scheme
About You:
- You're a people person with great interpersonal skills and love making guests feel special
- You're flexible, reliable, and passionate about delivering excellent service
- Eagerness to learn and understand hospitality
Heartwood Collection is a multi-award-winning hospitality group:
- Sunday Times Best Places to Work winner 2024
- Double winner at the Publican Awards 2024
- Best Pub Brand/Concept at the Publican Awards 2025
At Heartwood Collection, we're excited about the future. With over 40 locations now and plans to expand to more than 60 by 2027, including over 500 bedrooms, there's never been a better time to join us. We're committed to growing our team with progression opportunities across our estate. Join us and be part of a community that's warm, genuine, and full of life.
*The hourly rate includes the National Living Wage and TRONC, calculated from the expected 6 months' average. Please note, we cannot take applications from overseas or that require sponsorship.
Runner - The Cricketers, Cobham employer: Heartwood Inns
At Heartwood Collection, we pride ourselves on being an award-winning hospitality group that fosters a warm and vibrant work culture. As a Runner at The Cricketers in Cobham, you'll benefit from bespoke training, generous employee discounts, and a clear path for career progression within our expanding network of pubs and brasseries. Join us to be part of a community that values your contributions and offers meaningful opportunities for growth in a supportive environment.
StudySmarter Expert Advice🤫
We think this is how you could land Runner - The Cricketers, Cobham
✨Tip Number 1
Get to know the venue! Before your interview, pop into The Cricketers and soak up the atmosphere. Chat with staff and customers to get a feel for the place. This shows you’re genuinely interested and helps you stand out.
✨Tip Number 2
Network like a pro! Use social media to connect with current employees or even past runners. Ask them about their experiences and any tips they might have. It’s all about making those connections that could help you land the job.
✨Tip Number 3
Be ready to showcase your personality! During the interview, let your passion for hospitality shine through. Share stories about how you’ve made guests feel special in the past. We love a people person who can bring warmth to our team!
✨Tip Number 4
Apply through our website! It’s the quickest way to get your application seen by the right people. Plus, it shows you’re serious about joining the Heartwood Collection family. Don’t miss out on this opportunity!
We think you need these skills to ace Runner - The Cricketers, Cobham
Some tips for your application 🫡
Show Your Passion:When you're writing your application, let your enthusiasm for hospitality shine through! We want to see that you’re not just looking for a job, but that you genuinely care about making guests feel special.
Tailor Your Application:Make sure to customise your application to reflect the values and vibe of Heartwood Collection. Mention specific experiences or skills that align with our commitment to excellent service and community spirit.
Keep It Clear and Concise:We appreciate a straightforward approach! Keep your application clear and to the point, highlighting your relevant experience without unnecessary fluff. This helps us see your potential quickly.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Heartwood Inns
✨Know the Heartwood Collection
Before your interview, take some time to research the Heartwood Collection. Familiarise yourself with their values, the atmosphere of their pubs, and their commitment to excellent service. This will show your genuine interest in the role and help you connect with the interviewers.
✨Show Off Your People Skills
As a Runner, you'll be interacting with guests constantly. Prepare examples of how you've made customers feel special in previous roles. Whether it’s a compliment or a small gesture, sharing these experiences will highlight your interpersonal skills and passion for hospitality.
✨Be Ready to Discuss Flexibility
The hospitality industry often requires flexibility in working hours. Be prepared to discuss your availability and willingness to adapt to different shifts. This shows that you're reliable and ready to meet the demands of the job.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the training programmes, progression opportunities, or what a typical day looks like as a Runner. This demonstrates your eagerness to learn and grow within the company.
