At a Glance
- Tasks: Serve guests and ensure a fantastic dining experience in a vibrant pub atmosphere.
- Company: Join the award-winning Heartwood Collection, known for its cosy pubs and brasseries.
- Benefits: Enjoy competitive pay, discounts, and bespoke training opportunities.
- Other info: Join a community that's warm, genuine, and full of life.
- Why this job: Be part of a growing team with real opportunities for career progression.
- Qualifications: Great interpersonal skills and a passion for delivering excellent service.
The predicted salary is between 12 - 13 € per hour.
At Heartwood Collection, we're on the lookout for passionate and vibrant individuals to join our team as a Runner. We're an award-winning group of cosy pubs and atmospheric brasseries that truly feel like home. From the elegance of Brasserie Blanc to the charm of Heartwood Inns, we pride ourselves on serving fresh, seasonal dishes to our local communities.
What we offer:
- Pay is based on National Living Wage + TRONC*
- Bespoke training and development through our Stepping Stones programme
- Access to the Employee Assistance Program with Hospitality Action
- Instant pay access through EarlyPay
- Enhanced Maternity & Paternity leave
- Up to £1,500 Referral Bonus
- 50% off food at any Heartwood Inns or Brasserie Blanc, plus a 20% discount for family and friends
- A birthday gift and Long Service Recognition
- Discounts on hundreds of retailers and experiences via Reward Gateway
- Cycle to Work Scheme
About You:
- You're a people person with great interpersonal skills and love making guests feel special
- You're flexible, reliable, and passionate about delivering excellent service
- Eagerness to learn and understand hospitality
Heartwood Collection is a multi-award-winning hospitality group:
- Sunday Times Best Places to Work winner 2024
- Double winner at the Publican Awards 2024
- Best Pub Brand/Concept at the Publican Awards 2025
At Heartwood Collection, we're excited about the future. With over 40 locations now and plans to expand to more than 60 by 2027, including over 500 bedrooms, there's never been a better time to join us. We're committed to growing our team with progression opportunities across our estate. Join us and be part of a community that's warm, genuine, and full of life.
*The hourly rate includes the National Living Wage and TRONC, calculated from the expected 6 months' average. Please note, we cannot take applications from overseas or that require sponsorship.
Runner - The Oaks, Highcliffe in Christchurch employer: Heartwood Inns
At Heartwood Collection, we pride ourselves on being an award-winning hospitality group that fosters a warm and vibrant work culture. As a Runner at The Oaks in Highcliffe, you'll benefit from bespoke training, generous discounts, and a supportive environment that encourages personal and professional growth. With exciting expansion plans and a commitment to employee well-being, joining our team means becoming part of a community that values your contributions and celebrates your successes.
StudySmarter Expert Advice🤫
We think this is how you could land Runner - The Oaks, Highcliffe in Christchurch
✨Tip Number 1
Get to know the Heartwood Collection vibe! Visit their pubs or brasseries, chat with staff, and soak in the atmosphere. This will not only help you understand their culture but also give you some great talking points during your interview.
✨Tip Number 2
Network like a pro! Connect with current employees on social media or platforms like LinkedIn. A friendly chat can sometimes lead to insider tips or even a referral, which can really boost your chances of landing that Runner position.
✨Tip Number 3
Prepare for the interview by practising common hospitality scenarios. Think about how you'd handle busy shifts or difficult customers. Showing that you're ready to tackle real-life situations will impress the hiring team at Heartwood Collection.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re genuinely interested in being part of the Heartwood family. Don’t forget to follow up after applying; a little nudge can go a long way!
We think you need these skills to ace Runner - The Oaks, Highcliffe in Christchurch
Some tips for your application 🫡
Show Your Passion:When you're writing your application, let your enthusiasm for hospitality shine through! We want to see that you’re not just looking for a job, but that you genuinely care about making guests feel special.
Tailor Your Application:Make sure to customise your application to reflect the values and vibe of Heartwood Collection. Mention specific experiences or skills that align with our commitment to excellent service and community spirit.
Keep It Clear and Concise:We appreciate a straightforward approach! Keep your application clear and to the point, highlighting your relevant experience and why you’d be a great fit for the Runner role at The Oaks.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity with Heartwood Collection.
How to prepare for a job interview at Heartwood Inns
✨Know the Venue
Before your interview, take some time to research The Oaks and its atmosphere. Familiarise yourself with their menu and the type of service they offer. This will not only show your genuine interest but also help you answer questions more confidently.
✨Show Your People Skills
As a Runner, you'll be interacting with guests constantly. During the interview, highlight your interpersonal skills and share examples of how you've made customers feel special in previous roles. This will demonstrate that you understand the importance of excellent service.
✨Be Ready to Learn
Express your eagerness to learn and grow within the hospitality industry. Mention any relevant experiences or training you've had, and be open about your desire to develop your skills through their Stepping Stones programme.
✨Dress for Success
While the role is casual, it's important to make a good first impression. Dress smartly and appropriately for the interview. This shows respect for the opportunity and reflects your understanding of the hospitality environment.
