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For Companies At a Glance
- Tasks: Serve delicious food and create memorable experiences for our guests.
- Company: Join Heartwood Collection, an award-winning group of cosy pubs and brasseries.
- Benefits: Enjoy flexible hours, discounts, and a referral bonus up to £1,500!
- Why this job: Be part of a vibrant team in a growing company with great progression opportunities.
- Qualifications: No experience needed, just a passion for people and excellent service.
- Other info: We're expanding rapidly, so there's never been a better time to join us!
At Heartwood Collection, we’re on the lookout for passionate and vibrant individuals to join our team as a Waiter / Waitress. We’re an award-winning group of cosy pubs and atmospheric brasseries that truly feel like home. From the elegance of Brasserie Blanc to the charm of Heartwood Inns, we pride ourselves on serving fresh, seasonal dishes to our local communities.
What We Offer
- Pay is based on National Living Wage + TRONC
- Bespoke training and development through our Stepping Stones programme
- Access to the Employee Assistance Program with Hospitality Action
- Instant pay access through EarlyPay
- Enhanced Maternity & Paternity leave
- Up to £1,500 Referral Bonus
- 50% off food at any Heartwood Inns or Brasserie Blanc, plus a 20% discount for family and friends
- A birthday gift and Long Service Recognition
- Discounts on hundreds of retailers and experiences via Reward Gateway
- Cycle to Work Scheme
About You
- You’re a people person with great interpersonal skills and love making guests feel special
- You’re flexible, reliable, and passionate about delivering excellent service
- Have an interest in great quality food and high standards
Heartwood Collection is a multi-award-winning hospitality group, including:
- Sunday Times Best Places to Work winner 2024
- Double winner at the Publican Awards 2024
- Best Pub Brand/Concept at the Publican Awards 2025
At Heartwood Collection, we’re excited about the future. With over 40 locations now and plans to expand to more than 60 by 2027, including over 500 bedrooms, there’s never been a better time to join us. We’re committed to growing our team with progression opportunities across our estate. Join us and be part of a community that’s warm, genuine, and full of life.
Please note, we cannot take applications from overseas or that require sponsorship.
Server/Waiter/Waitress employer: Heartwood Inns Ltd
Contact Detail:
Heartwood Inns Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Server/Waiter/Waitress
✨Tip Number 1
Familiarise yourself with Heartwood Inns and their menu. Knowing the dishes and drinks they offer will help you engage in meaningful conversations during your interview, showcasing your genuine interest in the role.
✨Tip Number 2
Highlight your interpersonal skills by sharing specific examples of how you've made guests feel special in previous roles. This will demonstrate that you understand the importance of customer service in a hospitality setting.
✨Tip Number 3
Be prepared to discuss your flexibility and reliability. Think of instances where you've adapted to changing situations or gone above and beyond for customers, as this aligns with the qualities Heartwood is looking for.
✨Tip Number 4
Show enthusiasm for the company’s growth plans. Expressing excitement about joining a team that is expanding can set you apart, as it indicates you're looking for a long-term opportunity within a thriving environment.
We think you need these skills to ace Server/Waiter/Waitress
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in hospitality or customer service. Emphasise any roles where you've demonstrated excellent interpersonal skills and a passion for food.
Craft a Personalised Cover Letter: Write a cover letter that reflects your enthusiasm for the role at Heartwood Inns. Mention specific aspects of their culture or values that resonate with you, and explain why you would be a great fit for their team.
Showcase Your People Skills: In your application, provide examples of how you've successfully interacted with customers in previous roles. Highlight any experiences where you went above and beyond to ensure guest satisfaction.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application shows attention to detail and professionalism, which are crucial in the hospitality industry.
How to prepare for a job interview at Heartwood Inns Ltd
✨Show Your Passion for Hospitality
Make sure to express your enthusiasm for the hospitality industry during the interview. Talk about why you love serving others and how you enjoy creating memorable experiences for guests.
✨Demonstrate Your Interpersonal Skills
Since this role requires great interpersonal skills, be prepared to share examples of how you've successfully interacted with customers in the past. Highlight any experiences where you went above and beyond to make someone feel special.
✨Know the Menu and the Brand
Familiarise yourself with Heartwood Inns' menu and values before the interview. Being able to discuss specific dishes or the ethos of the brand will show that you're genuinely interested and have done your homework.
✨Be Ready for Scenario Questions
Prepare for situational questions that may arise during the interview. Think about how you would handle difficult customers or busy shifts, as these scenarios are common in the hospitality industry.
