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- Tasks: Ensure guest safety and maintain property standards during overnight shifts.
- Company: Join Heartwood Collection, a growing hospitality brand with over 40 locations.
- Benefits: Enjoy flexible hours, instant pay access, and discounts at our venues.
- Why this job: Be part of a warm community with opportunities for growth and progression.
- Qualifications: 1-2 years experience in hospitality; responsible and detail-oriented.
- Other info: Part-time role with 20-30 hours per week; ideal for students.
At Heartwood Collection, we’re on the lookout for meticulous and thorough individuals to join our team as a Night Porter. As a Night Porter, you will assist in the safety and well-being of our guests during overnight stays and maintain the smooth operation of the property outside key trading hours. You’ll be key in delivering exceptional guest care and ensuring that health and safety standards are met. Also, be responsible for the cleanliness of the public areas.
Hourly rate: £14.25 per hour
Key Responsibilities:
- Assist the Night Manager in ensuring guest safety and smooth overnight operations.
- Perform cleaning duties and maintain property standards.
- Handle late check-ins, early check-outs, and reservation checks.
- Support night audits, including fire, health & safety, and security checks.
- Prepare for breakfast service and provide shift handovers.
- Follow emergency procedures, including fire evacuations.
What We Offer:
- Access to the Employee Assistance Program with Hospitality Action
- Instant pay access through EarlyPay
- Enhanced Maternity & Paternity leave
- Up to £1,500 Referral Bonus
- 50% off food at any Heartwood Inns or Brasserie Blanc, plus a 20% discount for family and friends
- A birthday gift and Long Service Recognition
- Discounts on hundreds of retailers and experiences via Reward Gateway
- Cycle to Work Scheme
About You:
- You’re responsible, reliable, and have a keen eye for details.
- Well-organised and able to learn systems and audits for overnight.
- Have the ability to work alone when night managers are off.
- 1-2 years of experience as a Night Porter/Auditor in a hotel or hospitality setting.
At Heartwood Collection, we’re excited about the future. With over 40 locations now and plans to expand to more than 60 by 2027, including over 500 bedrooms, there’s never been a better time to join us. We’re committed to growing our team with progression opportunities across our estate. Join us and be part of a community that’s warm, genuine, and full of life.
Please note, we cannot take applications from overseas or those that require sponsorship.
Night Porter employer: Heartwood Inns Ltd
Contact Detail:
Heartwood Inns Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Night Porter
✨Tip Number 1
Familiarise yourself with the specific responsibilities of a Night Porter. Understanding tasks like handling late check-ins and performing health and safety checks will help you demonstrate your knowledge during any discussions.
✨Tip Number 2
Highlight any previous experience in hospitality, especially roles that required attention to detail and guest care. This will show that you have the necessary skills to excel in this position.
✨Tip Number 3
Prepare to discuss how you would handle various scenarios that may arise during night shifts, such as emergencies or guest complaints. This will showcase your problem-solving abilities and readiness for the role.
✨Tip Number 4
Research Heartwood Collection and their values. Being able to align your personal values with theirs can make a strong impression and demonstrate your genuine interest in joining their team.
We think you need these skills to ace Night Porter
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience, especially in hospitality or as a Night Porter. Emphasise your attention to detail, reliability, and any specific skills that align with the job description.
Craft a Strong Cover Letter: Write a cover letter that showcases your passion for guest care and your understanding of the responsibilities of a Night Porter. Mention any previous experience that demonstrates your ability to handle late check-ins and maintain safety standards.
Highlight Relevant Skills: In your application, focus on skills such as organisation, communication, and the ability to work independently. These are crucial for the role and should be evident in your written materials.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your professionalism and attention to detail, which is essential for this role.
How to prepare for a job interview at Heartwood Inns Ltd
✨Show Your Attention to Detail
As a Night Porter, being meticulous is key. During the interview, highlight your ability to notice small details and how this has positively impacted your previous roles. Share specific examples of how your attention to detail has ensured guest safety or maintained cleanliness.
✨Demonstrate Your Reliability
Reliability is crucial for a Night Porter, especially when working alone. Be prepared to discuss your work ethic and provide examples of how you've been dependable in past positions. Mention any experiences where you successfully managed responsibilities without supervision.
✨Familiarise Yourself with Health and Safety Standards
Understanding health and safety protocols is essential for this role. Before the interview, brush up on relevant regulations and be ready to discuss how you would implement these standards during your shift. This shows that you take guest safety seriously.
✨Prepare for Scenario-Based Questions
Expect questions about how you would handle specific situations, such as late check-ins or emergency procedures. Think through potential scenarios and formulate your responses. This will demonstrate your problem-solving skills and readiness for the role.
