At a Glance
- Tasks: Serve delicious food and create memorable experiences for our guests.
- Company: Join the award-winning Heartwood Collection, known for its cosy pubs and brasseries.
- Benefits: Enjoy competitive pay, discounts, and a supportive work environment.
- Other info: Exciting growth opportunities with plans to expand across the UK.
- Why this job: Be part of a vibrant team and grow your career in hospitality.
- Qualifications: Great people skills and a passion for excellent service.
The predicted salary is between 13 - 16 £ per hour.
At Heartwood Collection, we're on the lookout for passionate and vibrant individuals to join our team as a Waiter / Waitress. We're an award-winning group of cosy pubs and atmospheric brasseries that truly feel like home. From the elegance of Brasserie Blanc to the charm of Heartwood Inns, we pride ourselves on serving fresh, seasonal dishes to our local communities.
What we offer:
- Pay is based on National Living Wage + TRONC
- Bespoke training and development through our Stepping Stones programme
- Access to the Employee Assistance Program with Hospitality Action
- Instant pay access through EarlyPay
- Enhanced Maternity & Paternity leave
- Up to £1,500 Referral Bonus
- 50% off food at any Heartwood Inns or Brasserie Blanc, plus a 20% discount for family and friends
- A birthday gift and Long Service Recognition
- Discounts on hundreds of retailers and experiences via Reward Gateway
- Cycle to Work Scheme
About You:
- You're a people person with great interpersonal skills and love making guests feel special
- You're flexible, reliable, and passionate about delivering excellent service
- Have an interest in great quality food and high standards
Heartwood Collection is a multi-award-winning hospitality group:
- Sunday Times Best Places to Work winner 2024
- Double winner at the Publican Awards 2024
- Best Pub Brand/Concept at the Publican Awards 2025
At Heartwood Collection, we're excited about the future. With over 40 locations now and plans to expand to more than 60 by 2027, including over 500 bedrooms, there's never been a better time to join us. We're committed to growing our team with progression opportunities across our estate. Join us and be part of a community that's warm, genuine, and full of life.
Please note, we cannot take applications from overseas or that require sponsorship.
Location: Heartwood Collection, Chalfont St Peter, UK
Job type: Permanent
Published on 6 Feb 2026
Server/Waiter/Waitress employer: Heartwood Collection
Heartwood Collection is an exceptional employer located in the vibrant town of Bournemouth, offering a dynamic work environment where creativity and passion for fresh, seasonal cuisine thrive. With strong progression opportunities within our multi-award-winning group, employees benefit from TRONC-included pay, EarlyPay access, and comprehensive training through our Stepping Stones programme, all while enjoying staff discounts in our cosy pubs and brasseries.
StudySmarter Expert Advice🤫
We think this is how you could land Server/Waiter/Waitress
✨Tip Number 1
Get to know the venue! Before your interview, pop into Heartwood Collection and soak up the atmosphere. Chat with staff and get a feel for the vibe – it’ll help you stand out when you show genuine interest in the place.
✨Tip Number 2
Practice your people skills! As a Server/Waiter/Waitress, you’ll be interacting with guests all day. Role-play common scenarios with friends or family to boost your confidence and showcase your personality during the interview.
✨Tip Number 3
Dress to impress! First impressions matter, so make sure you look smart and presentable. A neat appearance shows that you care about the role and are ready to represent Heartwood Collection’s high standards.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you can easily keep track of your application status and any updates from us at Heartwood Collection.
We think you need these skills to ace Server/Waiter/Waitress
Some tips for your application 🫡
Show Your Personality:When you're writing your application, let your vibrant personality shine through! We want to see the real you, so don’t be afraid to express your passion for hospitality and making guests feel special.
Tailor Your Application:Make sure to tailor your application to match what we’re looking for. Highlight your interpersonal skills and any experience you have in delivering excellent service. This will show us that you’re a great fit for our team!
Keep It Professional Yet Friendly:While we love a friendly vibe, remember to keep your application professional. Use clear language and check for any spelling or grammar mistakes. A polished application shows us you care about the details!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Heartwood Collection
✨Know the Menu Inside Out
Familiarise yourself with the menu and any seasonal specials before the interview. Being able to discuss dishes, ingredients, and even suggest pairings shows your passion for food and helps you stand out as a candidate.
✨Show Off Your People Skills
Prepare examples of how you've provided excellent service in the past. Whether it’s handling difficult customers or creating a memorable experience, sharing these stories will highlight your interpersonal skills and make a great impression.
✨Dress the Part
Even if the interview is casual, dressing smartly can show that you take the opportunity seriously. Aim for a polished look that reflects the vibe of Heartwood Collection, as it demonstrates your understanding of the hospitality industry.
✨Ask Thoughtful Questions
Prepare some questions about the company culture, training opportunities, or what makes a successful team member at Heartwood Collection. This not only shows your interest but also helps you gauge if the role is the right fit for you.
