Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Serve delicious food and create memorable experiences for our guests.
- Company: Join Heartwood Collection, an award-winning group of cosy pubs and brasseries.
- Benefits: Enjoy flexible pay, discounts, and a supportive work environment with training opportunities.
- Why this job: Be part of a vibrant team in a growing company that values community and quality service.
- Qualifications: Great interpersonal skills and a passion for excellent service are essential.
- Other info: We're expanding rapidly, offering plenty of progression opportunities!
At Heartwood Collection, we’re on the lookout for passionate and vibrant individuals to join our team as a Waiter / Waitress. We’re an award-winning group of cosy pubs and atmospheric brasseries that truly feel like home. From the elegance of Brasserie Blanc to the charm of Heartwood Inns, we pride ourselves on serving fresh, seasonal dishes to our local communities.
What we offer:
- Pay is based on National Living Wage + TRONC
- Bespoke training and development through our Stepping Stones programme
- Access to the Employee Assistance Program with Hospitality Action
- Instant pay access through EarlyPay
- Enhanced Maternity & Paternity leave
- Up to £1,500 Referral Bonus
- 50% off food at any Heartwood Inns or Brasserie Blanc, plus a 20% discount for family and friends
- A birthday gift and Long Service Recognition
- Discounts on hundreds of retailers and experiences via Reward Gateway
- Cycle to Work Scheme
About You:
- You’re a people person with great interpersonal skills and love making guests feel special
- You’re flexible, reliable, and passionate about delivering excellent service
- Have an interest in great quality food and high standards
Heartwood Collection is a multi-award-winning hospitality group:
- Sunday Times Best Places to Work winner 2024
- Double winner at the Publican Awards 2024
- Best Pub Brand/ Concept at the Publican Awards 2025
At Heartwood Collection, we’re excited about the future. With over 40 locations now and plans to expand to more than 60 by 2027, including over 500 bedrooms, there’s never been a better time to join us. We’re committed to growing our team with progression opportunities across our estate. Join us and be part of a community that’s warm, genuine, and full of life.
Server/Waiter/Waitress employer: Heartwood Collection
Contact Detail:
Heartwood Collection Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Server/Waiter/Waitress
✨Tip Number 1
Familiarise yourself with the Heartwood Collection's values and mission. When you understand what makes them unique, you can tailor your conversations during interviews to show how your personal values align with theirs.
✨Tip Number 2
Showcase your passion for hospitality by sharing specific examples of how you've gone above and beyond for customers in previous roles. This will demonstrate your commitment to excellent service, which is crucial for a Waiter/Waitress position.
✨Tip Number 3
Network with current or former employees of Heartwood Collection. They can provide valuable insights into the company culture and what they look for in candidates, giving you an edge during the hiring process.
✨Tip Number 4
Prepare to discuss your flexibility and reliability in detail. Since the role requires adaptability, be ready to share instances where you've successfully managed changing circumstances in a fast-paced environment.
We think you need these skills to ace Server/Waiter/Waitress
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in hospitality, particularly any roles as a waiter or waitress. Emphasise your interpersonal skills and passion for customer service, as these are key qualities the Heartwood Collection is looking for.
Craft a Compelling Cover Letter: Write a cover letter that reflects your enthusiasm for the role and the company. Mention specific aspects of the Heartwood Collection that resonate with you, such as their commitment to quality food and community engagement.
Showcase Your Personality: In your application, let your personality shine through. The Heartwood Collection values vibrant individuals, so don’t hesitate to express your passion for hospitality and making guests feel special.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application demonstrates attention to detail, which is crucial in the hospitality industry.
How to prepare for a job interview at Heartwood Collection
✨Show Your Passion for Service
Make sure to express your enthusiasm for providing excellent service during the interview. Share examples of how you've gone above and beyond for customers in previous roles, as this aligns perfectly with what Heartwood Collection values.
✨Demonstrate Interpersonal Skills
Since being a people person is crucial for this role, prepare to discuss how you build rapport with guests. Think of specific instances where your communication skills made a difference in a customer's experience.
✨Know the Menu
Familiarise yourself with the types of food and drink offered at Heartwood Collection. Being able to discuss menu items confidently will show your genuine interest in the role and help you stand out as a knowledgeable candidate.
✨Emphasise Flexibility and Reliability
Highlight your ability to adapt to different situations and your commitment to being a reliable team member. Share examples of how you've handled busy shifts or unexpected challenges in the past to demonstrate your readiness for the fast-paced environment.
