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- Tasks: Serve delicious food and drinks while creating memorable experiences for our guests.
- Company: Join Heartwood Collection, a multi-award-winning hospitality group with exciting growth plans.
- Benefits: Enjoy flexible pay options, discounts, and bespoke training opportunities.
- Why this job: Be part of a vibrant team in a charming pub with a focus on quality and community.
- Qualifications: Great interpersonal skills and a passion for excellent service are essential.
- Other info: Recruitment days are on 7th and 8th May at Broadwater Pavilion, Guildford.
At Heartwood Collection, we’re on the lookout for passionate and vibrant individuals to join our team as a Waiter / Waitress. We are excited to announce our opening in the beautiful town of Godalming in early summer 2025. Nestled in the charming town of Godalming, the former Manor Inn is transforming into The Ragged Robin, a proud addition to the Heartwood Collection. Currently undergoing a multi-million-pound refurbishment, this historic 18th-century gem is being reimagined as a warm, characterful pub with a cosy yet quirky charm. Set against the stunning backdrop of the River Wey and rolling meadows, The Ragged Robin will feature a 150-cover restaurant & bar offering exceptional food & drink, 100 external covers for al fresco dining in picturesque surroundings, and 19 boutique bedrooms for a stylish countryside retreat.
Recruitment Days are being held at:
- Broadwater Pavilion (Guildford Rugby Club)
- Guildford Rd, Godalming GU7 3DH
(Interviews are at this location, not at The Ragged Robin)
Wednesday 7th May 10:00 am - 5:00 pm
Thursday 8th April 10:00 am - 5:00 pm
Come and see us or apply online to guarantee a spot. Our team will contact you to book and confirm an interview slot on these days.
What we offer:
- Pay based on National Living Wage + TRONC*
- Bespoke training and development through our Stepping Stones programme
- Access to the Employee Assistance Program with Hospitality Action
- Instant pay access through EarlyPay
- Enhanced Maternity & Paternity leave
- Up to £1,500 Referral Bonus
- 50% off food at any Heartwood Inns or Brasserie Blanc, plus a 20% discount for family and friends
- A birthday gift and Long Service Recognition
- Discounts on hundreds of retailers and experiences via Reward Gateway
- Cycle to Work Scheme
About You:
- You’re a people person with great interpersonal skills and love making guests feel special
- You’re flexible, reliable, and passionate about delivering excellent service
- You have an interest in great quality food and high standards
Heartwood Collection is a multi-award-winning hospitality group:
- Sunday Times Best Places to Work winner 2024
- Double winner at the Publican Awards 2024
- Best Pub Brand/Concept at the Publican Awards 2025
At Heartwood Collection, we’re excited about the future. With over 40 locations now and plans to expand to more than 60 by 2027, including over 500 bedrooms, there’s never been a better time to join us. We’re committed to growing our team with progression opportunities across our estate. Join us and be part of a community that’s warm, genuine, and full of life.
*The hourly rate includes the National Living Wage and TRONC, calculated from the expected 6 months’ average. Please note, we cannot take applications from overseas or that require sponsorship.
Server/Waiter/Waitress employer: Heartwood Collection
Contact Detail:
Heartwood Collection Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Server/Waiter/Waitress
✨Tip Number 1
Make sure to visit the Recruitment Days at Broadwater Pavilion on the specified dates. This is a great opportunity to meet the team in person and show your enthusiasm for the role.
✨Tip Number 2
Prepare to discuss your interpersonal skills and experiences in customer service during the interview. Highlight any previous roles where you made guests feel special, as this aligns with what Heartwood Collection values.
✨Tip Number 3
Familiarise yourself with the Heartwood Collection and their commitment to quality food and service. Being knowledgeable about their brand will help you stand out and demonstrate your genuine interest in joining their team.
✨Tip Number 4
Dress appropriately for the recruitment event. A smart-casual outfit can make a positive first impression and show that you take the opportunity seriously.
We think you need these skills to ace Server/Waiter/Waitress
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Waiter/Waitress at Heartwood Collection. Familiarise yourself with their values and what they expect from their team members.
Tailor Your CV: Craft your CV to highlight relevant experience in hospitality or customer service. Emphasise your interpersonal skills and any previous roles that demonstrate your ability to provide excellent service.
Write a Compelling Cover Letter: In your cover letter, express your passion for the hospitality industry and why you want to work at Heartwood Collection specifically. Mention any personal experiences that relate to their values and mission.
Prepare for the Recruitment Days: If you plan to attend the recruitment days, prepare by thinking about potential interview questions and how you would respond. Show enthusiasm for the role and be ready to discuss your experience and skills.
How to prepare for a job interview at Heartwood Collection
✨Show Your Passion for Hospitality
Make sure to express your enthusiasm for the hospitality industry during the interview. Share experiences where you went above and beyond to make guests feel special, as this aligns perfectly with what Heartwood Collection values in their team.
✨Demonstrate Interpersonal Skills
Since being a people person is crucial for this role, prepare examples of how you've effectively communicated and built rapport with customers in previous jobs. This will showcase your ability to deliver excellent service.
✨Research the Company
Familiarise yourself with Heartwood Collection and The Ragged Robin. Knowing about their values, recent awards, and the unique atmosphere they aim to create will help you stand out as a candidate who genuinely cares about joining their team.
✨Prepare for Common Questions
Anticipate questions related to handling difficult customers or working under pressure. Practising your responses will help you feel more confident and articulate during the interview, demonstrating your readiness for the fast-paced environment.
