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For Companies At a Glance
- Tasks: Serve delicious food and create memorable experiences for our guests.
- Company: Join Heartwood Collection, an award-winning group of cosy pubs and brasseries.
- Benefits: Enjoy flexible pay, discounts, training, and a supportive work environment.
- Why this job: Be part of a vibrant team in a growing company with great culture and community impact.
- Qualifications: Must be friendly, reliable, and passionate about excellent service and quality food.
- Other info: Exciting growth plans with opportunities for career progression across 60+ locations.
At Heartwood Collection, we’re on the lookout for passionate and vibrant individuals to join our team as a Waiter / Waitress.
We’re an award-winning group of cosy pubs and atmospheric brasseries that truly feel like home. From the elegance of Brasserie Blanc to the charm of Heartwood Inns, we pride ourselves on serving fresh, seasonal dishes to our local communities.
What we offer:
- Pay is based on National Living Wage + TRONC*
- Bespoke training and development through our Stepping Stones programme
- Access to the Employee Assistance Program with Hospitality Action
- Instant pay access through EarlyPay
- Enhanced Maternity & Paternity leave
- Up to £1,500 Referral Bonus
- 50% off food at any Heartwood Inns or Brasserie Blanc, plus a 20% discount for family and friends
- A birthday gift and Long Service Recognition
- Discounts on hundreds of retailers and experiences via Reward Gateway
- Cycle to Work Scheme
About You:
- You’re a people person with great interpersonal skills and love making guests feel special
- You’re flexible, reliable, and passionate about delivering excellent service
- Have an interest in great quality food and high standards
Heartwood Collection is a multi-award-winning hospitality group:
- Sunday Times Best Places to Work winner 2024
- Double winner at the Publican Awards 2024
- Best Pub Brand/ Concept at the Publican Awards 2025
At Heartwood Collection, we’re excited about the future. With over 40 locations now and plans to expand to more than 60 by 2027, including over 500 bedrooms, there’s never been a better time to join us. We’re committed to growing our team with progression opportunities across our estate.
Join us and be part of a community that’s warm, genuine, and full of life.
*The hourly rate includes the National Living Wage and TRONC, calculated from the expected 6 months’ average.
Please note, we cannot take applications from overseas or that require sponsorship
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Server/Waiter/Waitress employer: Heartwood Collection
Contact Detail:
Heartwood Collection Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Server/Waiter/Waitress
✨Tip Number 1
Familiarise yourself with the Heartwood Collection's values and mission. Understanding what makes them unique will help you connect with their culture during any conversations or interviews.
✨Tip Number 2
Showcase your passion for hospitality by sharing personal experiences where you've gone above and beyond for customers. This will demonstrate your commitment to excellent service, which is key for a role as a waiter or waitress.
✨Tip Number 3
Network with current or former employees of Heartwood Collection. They can provide valuable insights into the work environment and may even refer you, increasing your chances of landing the job.
✨Tip Number 4
Prepare to discuss your flexibility and reliability in previous roles. Highlighting these traits will reassure the hiring team that you're ready to meet the demands of a busy hospitality environment.
We think you need these skills to ace Server/Waiter/Waitress
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand what it means to be a Waiter/Waitress at Heartwood Collection. Familiarise yourself with their values and the type of service they provide to ensure your application reflects this.
Tailor Your CV: Highlight relevant experience in hospitality or customer service on your CV. Use specific examples that demonstrate your interpersonal skills and passion for delivering excellent service, as these are key qualities they are looking for.
Craft a Personal Cover Letter: Write a cover letter that showcases your personality and enthusiasm for the role. Mention why you want to work at Heartwood Collection specifically and how you can contribute to their team culture.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application shows attention to detail, which is crucial in the hospitality industry.
How to prepare for a job interview at Heartwood Collection
✨Show Your Passion for Hospitality
Make sure to express your enthusiasm for the hospitality industry during the interview. Share any experiences that highlight your love for serving others and creating memorable dining experiences.
✨Demonstrate Interpersonal Skills
Since this role requires great interpersonal skills, be prepared to discuss how you handle customer interactions. Use examples that showcase your ability to connect with guests and make them feel special.
✨Know the Menu
Familiarise yourself with the types of food and drinks offered at Heartwood Collection. Being knowledgeable about the menu will not only impress the interviewer but also show your genuine interest in the role.
✨Emphasise Flexibility and Reliability
Highlight your flexibility and reliability as a team member. Discuss any past experiences where you adapted to changing situations or went above and beyond to ensure excellent service.
