At a Glance
- Tasks: Lead a vibrant team in delivering exceptional hospitality experiences.
- Company: Join the award-winning Heartwood Collection, known for its cosy pubs and brasseries.
- Benefits: Enjoy competitive pay, private healthcare, and discounts on food and experiences.
- Other info: Join us as we expand to over 60 locations by 2027!
- Why this job: Be part of a growing community with real impact and progression opportunities.
- Qualifications: 2-3 years as a General Manager with a passion for hospitality.
The predicted salary is between 40000 - 50000 £ per year.
At Heartwood Collection, we are on the lookout for passionate and vibrant individuals to join our team as a General Manager. We are an award-winning group of cosy pubs and atmospheric brasseries that truly feel like home. From the elegance of Brasserie Blanc to the charm of Heartwood Inns, we pride ourselves on serving fresh, seasonal dishes to our local communities.
What we offer:
- Competitive salary package, includes TRONC and bonus based on KPIs
- Contract of 48 hours
- Private Healthcare with Bupa
- Bespoke training and development through our Stepping Stones programme
- Access to the Employee Assistance Program with Hospitality Action
- Discounts on hundreds of retailers and experiences via Reward Gateway
- Instant pay access through EarlyPay
- Enhanced maternity & paternity leave
- Up to £1,500 referral bonus
- Additional holiday (can buy up to 5 days extra holiday per year)
- 50% off food at any Heartwood Inns or Brasserie Blanc, plus a 20% discount for family and friends
- Various discounts on our beautiful bedrooms in inns locations
- A birthday gift and long service recognition
- Cycle to work scheme
About You:
- Passionate and vibrant personality, lead from the front, real people person who cares for guests, team and experience
- Clear track record of running a site and/or fresh food restaurant and delivering training and support to managers and team members
- Able to run all different aspects of hospitality (and reception for rooms site), with proven record of leadership skills
- 2-3 years experience as General Manager, with knowledge of branded operations
- Taking on all responsibilities of the site with an understanding of HR, financial aspects and KPI requirements of running a site
Heartwood Collection is a multi-award‑winning hospitality group:
- Sunday Times Best Places to Work winner 2024
- Double winner at the Publican Awards 2024
- Best Pub Brand / concept at the Publican Awards 2025
With over 40 locations now and plans to expand to more than 60 by 2027, including over 500 bedrooms, there has never been a better time to join us. We are committed to growing our team with progression opportunities across our estate. Join us and be part of a community that is warm, genuine, and full of life.
On target earnings is based on a 48‑hour working week; TRONC is calculated from the expected six‑month site average plus quarterly bonus. Please note, we cannot take applications from overseas.
General Manager in Poole employer: Heartwood Collection
Heartwood Collection is an exceptional employer that fosters a vibrant work culture centred around creativity and collaboration in the heart of Greater London. With a commitment to employee growth through bespoke training and a competitive benefits package, including discounts and referral bonuses, we ensure our team members thrive both personally and professionally while crafting delicious seasonal dishes in our award-winning establishments.
StudySmarter Expert Advice🤫
We think this is how you could land General Manager in Poole
✨Tip Number 1
Network like a pro! Get out there and connect with people in the hospitality industry. Attend events, join local groups, or even chat with folks at your favourite pubs. You never know who might have a lead on that perfect General Manager role!
✨Tip Number 2
Show off your personality! When you get the chance to meet potential employers, let your vibrant self shine through. Share your passion for hospitality and how you can bring that energy to their team. Remember, they’re looking for someone who fits their culture!
✨Tip Number 3
Prepare for interviews by researching the company inside out. Know their values, their menu, and what makes them tick. This will help you tailor your answers and show that you’re genuinely interested in being part of the Heartwood Collection family.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re keen on joining us at Heartwood Collection. Let’s make this happen together!
We think you need these skills to ace General Manager in Poole
Some tips for your application 🫡
Show Your Passion:When writing your application, let your passion for hospitality shine through! We want to see that vibrant personality of yours and how you connect with guests and your team. Share specific examples that highlight your love for the industry.
Tailor Your CV:Make sure your CV is tailored to the General Manager role. Highlight your experience in running a site or fresh food restaurant, and don’t forget to mention any leadership roles you've had. We’re looking for someone who can lead from the front!
Be Clear and Concise:Keep your application clear and to the point. Use bullet points where necessary to make it easy for us to read. We appreciate straightforwardness, so don’t be afraid to get straight to the good stuff!
Apply Through Our Website:We encourage you to apply through our website for the best chance of getting noticed. It’s super easy, and you’ll find all the details you need right there. Plus, we love seeing applications come directly from our future team members!
How to prepare for a job interview at Heartwood Collection
✨Know Your Stuff
Before the interview, make sure you’re well-versed in Heartwood Collection’s values and offerings. Familiarise yourself with their pubs and brasseries, and be ready to discuss how your experience aligns with their commitment to fresh, seasonal dishes and community engagement.
✨Show Your Passion
As a General Manager, they want someone who is vibrant and passionate. During the interview, share specific examples of how you've led teams and created memorable experiences for guests. Let your enthusiasm shine through!
✨Demonstrate Leadership Skills
Prepare to discuss your leadership style and how you’ve successfully managed a site or restaurant before. Highlight your experience in training and supporting team members, as well as how you handle HR and financial aspects of running a hospitality business.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask insightful questions about the company culture, growth opportunities, and their plans for expansion. This shows that you’re genuinely interested in being part of their team and helps you assess if it’s the right fit for you.
