At a Glance
- Tasks: Create memorable guest experiences in a vibrant pub setting.
- Company: Join the award-winning Heartwood Collection, known for its fantastic work culture.
- Benefits: Enjoy competitive pay, flexible hours, and amazing discounts on food and retail.
- Other info: Exciting growth opportunities with plans to expand across London.
- Why this job: Be part of a new pub opening and make a real impact on guests' experiences.
- Qualifications: Great interpersonal skills and a passion for excellent service.
The predicted salary is between 12 - 15 £ per hour.
New Site Opening Jan/Feb 2026 – The Woodman, Southgate, London N13 4BD. We are thrilled to announce the opening of The Woodman, a stunning new Heartwood Inn in the beautiful town of Southgate, North London. Just a stone’s throw from Southgate Tube and Grovelands Park, this historic site is undergoing a full refurbishment and stylish Heartwood redesign — plus an exciting new extension to elevate the guest experience.
Recruitment open days
We are holding interviews at:
- The Prince of Wales, 2 Church Hill Rd, Barnet EN4 8TB
Wednesday the 7th of January 10 am - 4:30 pm
Thursday the 8th of January 10 am - 4:30 pm
Please note, the interviews are at The Prince of Wales, Barnet, and not at The Woodman, as it is not open yet. Apply here, and one of the team will be in contact about your application.
What we offer:
- Pay is based on National Living Wage + TRONC*
- Bespoke training and development through our Stepping Stones programme
- Access to the Employee Assistance Program with Hospitality Action
- Instant pay access through EarlyPay
- Enhanced Maternity & Paternity leave
- Up to £1,500 Referral Bonus
- 50% off food at any Heartwood Inns or Brasserie Blanc, plus a 20% discount for family and friends
- A birthday gift and Long Service Recognition
- Discounts on hundreds of retailers and experiences via Reward Gateway
- Cycle to Work Scheme
About You:
- You’re a people person with great interpersonal skills and love making guests feel special
- You’re flexible, reliable, and passionate about delivering excellent service
- Have an interest in great quality food and high standards
Heartwood Collection is a multi-award-winning hospitality group:
- Sunday Times Best Places to Work winner 2024
- Double winner at the Publican Awards 2024
- Best Pub Brand/Concept at the Publican Awards 2025
At Heartwood Collection, we’re excited about the future. With over 40 locations now and plans to expand to more than 60 by 2027, including over 500 bedrooms, there’s never been a better time to join us. We’re committed to growing our team with progression opportunities across our estate. Join us and be part of a community that’s warm, genuine, and full of life.
*The hourly rate includes the National Living Wage and TRONC, calculated from the expected 6 months’ average. Please note, we cannot take applications from overseas or that require sponsorship.
New-Opening Pub Server: Create Memorable Guest Experiences employer: Heartwood Collection
At Heartwood Collection, we pride ourselves on being an exceptional employer, offering a vibrant work culture that values personal growth and development. With bespoke training through our Stepping Stones programme, generous employee benefits including enhanced maternity and paternity leave, and a commitment to creating memorable guest experiences, joining The Woodman in Southgate means becoming part of a supportive community dedicated to excellence in hospitality. As we expand our footprint, there are ample opportunities for career progression within our award-winning group.
StudySmarter Expert Advice🤫
We think this is how you could land New-Opening Pub Server: Create Memorable Guest Experiences
✨Tip Number 1
Get to know the venue before your interview! Familiarise yourself with The Woodman’s vibe and values. This will help you connect with the team and show that you’re genuinely interested in being part of their community.
✨Tip Number 2
Practice your people skills! Since you’ll be creating memorable guest experiences, think of examples from your past where you’ve gone above and beyond for customers. Share these stories during your interview to showcase your passion for service.
✨Tip Number 3
Dress to impress! Even though it’s a pub server role, looking smart and presentable can make a great first impression. It shows you care about the opportunity and are ready to represent The Woodman well.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll be one step closer to joining our amazing team at Heartwood Collection!
We think you need these skills to ace New-Opening Pub Server: Create Memorable Guest Experiences
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to share your passion for hospitality and how you connect with guests.
Tailor Your Application:Make sure to customise your application for The Woodman. Highlight your relevant experience and skills that match what we’re looking for, like your love for great food and excellent service.
Keep It Clear and Concise:We appreciate a straightforward approach. Keep your application clear and to the point, making it easy for us to see why you’d be a great fit for our team.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and get in touch with you about the next steps. We can’t wait to hear from you!
How to prepare for a job interview at Heartwood Collection
✨Know the Venue
Before your interview, take a moment to research The Woodman and its unique offerings. Familiarise yourself with the menu and the overall vibe of the place. This will not only show your genuine interest but also help you connect your experiences to what they’re looking for in a pub server.
✨Showcase Your People Skills
As a pub server, your ability to connect with guests is crucial. During the interview, share specific examples of how you've made guests feel special in previous roles. Highlight any situations where you went above and beyond to ensure a memorable experience.
✨Be Ready for Scenario Questions
Expect questions that assess how you would handle various situations, like dealing with difficult customers or busy service times. Prepare by thinking through your past experiences and how you can apply those lessons to potential scenarios at The Woodman.
✨Express Your Passion for Quality Service
Make sure to convey your enthusiasm for delivering excellent service and your interest in high-quality food. Discuss any relevant experiences or training that demonstrate your commitment to maintaining high standards, which aligns perfectly with Heartwood Collection's values.
