HR Administrator

The HR Administrator role is a part-time position based within our Teddington Head Office HR team. The role is responsible for delivering organised and efficient administrative support, contributing to a smooth HR service for both our sites and our Head Office. You will support the full employee lifecycle, from recruitment and onboarding through to leavers administration, ensuring accurate records are maintained and processes are followed within agreed timescales.

The role involves managing day-to-day HR administration, responding to queries from managers and team members, and helping to coordinate activities that support our growing hospitality business and its people culture. The HR Administrator will be proactive in looking for ways to improve processes, support the development of our people practices and contribute to the overall company objectives.

This role is worked over three days per week, with a combination of days spent at one of our sites or at Head Office and one day working from home, on completion of your training. It is a twenty-four-hour working week across Thursday, Friday and one additional fixed day which will be agreed prior to employment.

Working within defined timescales, the HR Administrator will be responsible for the production of HR related documentation to the required standard. This includes employment contracts, variations to contract letters and ensuring all employee records are kept up to date so that we remain legally compliant at all times. The HR Administrator will also work collaboratively with the wider People and Operations teams on ad-hoc projects to improve employee engagement, retention and overall employee experience.

• Provide day-to-day HR administrative support to the HR team and wider business.
• Act as a friendly first point of contact for HR queries, ensuring timely and accurate responses.
• Support the full employee lifecycle, including issuing offers and contracts, coordinating onboarding and completing leavers administration.
• Lead the onboarding process for new Head Office employees, working closely with the recruitment team to ensure all documentation is completed.
• Maintain accurate and compliant employee records, updating HR systems promptly and managing all right-to-work and compliance checks.
• Coordinate reference checks, salary and pay review administration, and ensure all associated documents are filed correctly.
• Support employee relations processes by arranging meetings, preparing paperwork and taking notes at formal hearings.
• Contribute to leavers reporting and gather insights to support retention improvements.
• Assist with reviewing, maintaining and communicating company policies, templates and documents, including materials on Our Place.
• Help organise workshops, training sessions and internal development activities.
• Create and update process flowcharts to support clear and consistent HR processes.
• Respond to referencing requests professionally and efficiently.
• Support HR and Operations projects aimed at improving engagement, processes and employee experience.
• Work collaboratively with the HR team to identify efficiencies, share best practice and support the company’s growth.

• Previous experience in an HR administration or coordinator role.
• Experience within hospitality is helpful but not essential.
• Excellent attention to detail, with the ability to produce accurate documentation and maintain high-quality records.
• Strong organisational skills and the ability to manage time efficiently, prioritise tasks and work to deadlines.
• Confident using HR systems and Microsoft Office, particularly Word, PowerPoint and Excel, as well as Google Workspace.
• Excellent communication skills, both verbal and written, with the ability to build positive relationships at all levels.
• Discreet and professional, with the ability to handle confidential information appropriately.
• Warm, positive and genuinely caring attitude, with a focus on providing a helpful and supportive service.
• Calm under pressure and able to manage difficult situations sensitively.
• A strong team player who also feels comfortable working on their own initiative.
• Someone who enjoys helping others and takes pride in providing great support to colleagues and the wider business.

• Competitive salary plus eligibility for Head Office bonus.
• 3-day week (to be worked on Thursday and Friday, plus one other day to be agreed).
• Laptop and mobile phone.
• The Pantry – 100s of retailers and experience discounts through Reward Gateway.
• 50% off food at any Heartwood Collection sites.
• 20% off Friends and Family discount on food at any Heartwood Collection sites.
• Various discounts when booking our Heartwood Rooms.
• Enhanced Maternity & Paternity package.
• 25 days of holiday plus bank holidays (pro rata).
• Additional holiday – option to buy an extra 5 days holiday per year.
• Instant access to pay you have already earned through EarlyPay.
• Employee Assistance Program with Hospitality Action.
• Cycling to Work Scheme.
• A thoughtful gift to celebrate your birthday.
• Long service rewards.

Heartwood Collection currently has 46 locations, including Brasserie Blanc restaurants and our lovely Heartwood Inn pubs, many of which now feature beautiful boutique bedrooms. We are aiming to grow to 61 sites by 2027. We’re really excited about the amazing opportunities this growth will create, and we hope you are too! It’s a great chance for you to take the next step in your career and develop with us through our bespoke Head Office development programme. Heartwood Collection is a multi award-winning hospitality group.