At a Glance
- Tasks: Lead service in busy pubs and ensure guests feel welcomed.
- Company: Heartwood Collection, a vibrant pub group in London.
- Benefits: National Living Wage, TRONC, bespoke training, and staff perks.
- Other info: Great opportunities for progression in our expanding estate.
- Why this job: Join a dynamic team and grow your career in hospitality.
- Qualifications: Experience in hospitality and a passion for customer service.
The predicted salary is between 24750 - 30250 £ per year.
Heartwood Collection in London is seeking a Supervisor to join our team.
You will help manage service on the floor, support management during shifts, and ensure guests feel welcomed in a fast-paced, fresh food pub environment.
We offer a National Living Wage plus TRONC, bespoke training, and a range of staff benefits as part of our Stepping Stones programme, with opportunities for progression across our expanding estate.
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Hospitality Supervisor: Lead Service in Busy Pubs employer: Heartwood Collection
At Heartwood Collection, we pride ourselves on being an award-winning hospitality group that fosters a vibrant and supportive work culture. As a Chef de Partie, you'll benefit from bespoke training through our Stepping Stones programme, competitive pay with TRONC, and a range of employee perks including discounts and referral bonuses. With exciting growth plans and a commitment to employee development, joining our team means becoming part of a community that values passion, quality, and genuine connections.
StudySmarter Expert Advice🤫
We think this is how you could land Hospitality Supervisor: Lead Service in Busy Pubs
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Heartwood Collection. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Heartwood Collection
Don't be shy about reaching out to Heartwood Collection directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Hospitality Supervisor: Lead Service in Busy Pubs
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Heartwood Collection and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Heartwood Collection
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
