At a Glance
- Tasks: Lead a vibrant team and ensure high standards in a beautiful hotel setting.
- Company: Join the award-winning Heartwood Collection, known for its community spirit.
- Benefits: Competitive salary, discounts, training programmes, and flexible pay options.
- Other info: Great career growth opportunities with plans to expand to 61 locations by 2027.
- Why this job: Be part of an exciting new opening and shape unforgettable guest experiences.
- Qualifications: Strong leadership skills and experience in busy operations.
The predicted salary is between 42000 - 42000 £ per year.
The Potters Heron will be opening in Early 2026! We are excited to announce our next opening in Chandlers Ford in early 2026, and we have a superb opportunity for an outstanding Deputy General Manager to join and support leading our team!
Following twenty years of independent ownership, this beautiful thatched roof hotel and dining space has been acquired by us here at The Heartwood Collection. The Potters Heron has historically been thought of with fondness as an established hotel venue and will now enter an extensive multi-million pound refurbishment to create a warm and elegant 56‑room inn with a 200‑capacity restaurant dining space. This inn will feature Heartwood’s signature quirky welcoming style with cosy snugs, rich colour schemes and textures that reflect the history of the pub and the local area.
Recently announced in the Sunday Times Top 100 Places to Work, Heartwood Collection is an award‑winning collection of cosy pubs and atmospheric brasseries at the heart of their local communities serving great fresh, seasonal food. Brasserie Blanc, the French brasserie business inspired by Raymond Blanc and Heartwood Inns is renowned for being a home‑from‑home. Our strength is in our enduring community of like‑minded individuals; warm and genuine to our core. Unforgettable moments are rooted in our commitment to seasonality, the curiosity of our people, and the pleasure of our guests.
Deputy General Manager – What we offer
- Competitive salary including Tronc*
- Stepping Stones – Our industry‑leading training and development platform which supports progression for those who want it
- Employee Assistance Program with Hospitality Action
- The Pantry – 100’s of retailers and experience discounts through Reward Gateway
- Enhanced Maternity & Paternity package
- Refer a Friend Bonus up to £1500
- Instant access to pay you have already earned through EarlyPay
- 50% off food at any Heartwood Inns or Brasserie Blanc
- 20% off food at any Heartwood Inns or Brasserie Blanc with friends and family discount
- A thoughtful gift to celebrate your birthday
- Long Service Recognition Awards
- Cycle to Work Scheme
Deputy General Manager – Our Ideal Candidate
- Great presence and vibrant personality
- Assists the General Manager and demonstrates leadership skills
- Real team player who thrives on motivation and empowering your team
- Experience running busy operations and overseeing large teams
- Ability to maintain high standards across all areas of the business
- Proven experience in delivering business growth, budgets, and staff retention
Our investment in your development
The Heartwood Collection currently has over 40 locations, including Brasserie Blanc restaurants and our lovely Heartwood Inn pubs, many of which now feature beautiful boutique bedrooms. We are aiming to grow to 61 sites by 2027, which could add up to 500 bedrooms over the next four years. We’re really excited about the amazing opportunities this growth will create, and we hope you are too! It’s a great chance for you to take the next step in your career and develop with us through our unique “Stepping Stones” training and development programme.
*OTE is based on a 48‑hour working week and the TRONC is calculated from the expected 6‑month site average.
Deputy General Manager in England employer: Heartwood Collection
Heartwood Collection is an exceptional employer that fosters a vibrant work culture centred around creativity and collaboration in the heart of Greater London. With a commitment to employee growth through bespoke training and a competitive benefits package, including discounts and referral bonuses, we ensure our team members thrive both personally and professionally while crafting delicious seasonal dishes in our award-winning establishments.
StudySmarter Expert Advice🤫
We think this is how you could land Deputy General Manager in England
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Heartwood Collection. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Heartwood Collection
Don't be shy about reaching out to Heartwood Collection directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Deputy General Manager in England
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Heartwood Collection and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Heartwood Collection
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
