At a Glance
- Tasks: Lead a vibrant team and ensure high standards in a beautiful hotel setting.
- Company: Join the award-winning Heartwood Collection, known for its community spirit.
- Benefits: Competitive salary, discounts, training programmes, and flexible pay options.
- Other info: Great career growth opportunities with plans to expand to 61 locations by 2027.
- Why this job: Be part of an exciting new opening and shape unforgettable guest experiences.
- Qualifications: Strong leadership skills and experience in managing busy operations.
The predicted salary is between 42000 - 42000 £ per year.
The Potters Heron will be opening in Early 2026! We are excited to announce our next opening in Chandlers Ford in early 2026, and we have a superb opportunity for an outstanding Deputy General Manager to join and support leading our team!
Following twenty years of independent ownership, this beautiful thatched roof hotel and dining space has been acquired by us here at The Heartwood Collection. The Potters Heron has historically been thought of with fondness as an established hotel venue and will now enter an extensive multi-million pound refurbishment to create a warm and elegant 56‑room inn with a 200‑capacity restaurant dining space. This inn will feature Heartwood’s signature quirky welcoming style with cosy snugs, rich colour schemes and textures that reflect the history of the pub and the local area.
Recently announced in the Sunday Times Top 100 Places to Work, Heartwood Collection is an award‑winning collection of cosy pubs and atmospheric brasseries at the heart of their local communities serving great fresh, seasonal food. Brasserie Blanc, the French brasserie business inspired by Raymond Blanc and Heartwood Inns is renowned for being a home‑from‑home. Our strength is in our enduring community of like‑minded individuals; warm and genuine to our core. Unforgettable moments are rooted in our commitment to seasonality, the curiosity of our people, and the pleasure of our guests.
Deputy General Manager – What we offer
- Competitive salary including Tronc*
- Stepping Stones – Our industry‑leading training and development platform which supports progression for those who want it
- Employee Assistance Program with Hospitality Action
- The Pantry – 100’s of retailers and experience discounts through Reward Gateway
- Enhanced Maternity & Paternity package
- Refer a Friend Bonus up to £1500
- Instant access to pay you have already earned through EarlyPay
- 50% off food at any Heartwood Inns or Brasserie Blanc
- 20% off food at any Heartwood Inns or Brasserie Blanc with friends and family discount
- A thoughtful gift to celebrate your birthday
- Long Service Recognition Awards
- Cycle to Work Scheme
Deputy General Manager – Our Ideal Candidate
- Great presence and vibrant personality
- Assists the General Manager and demonstrates leadership skills
- Real team player who thrives on motivation and empowering your team
- Experience running busy operations and overseeing large teams
- Ability to maintain high standards across all areas of the business
- Proven experience in delivering business growth, budgets, and staff retention
Our investment in your development
About us: The Heartwood Collection currently has over 40 locations, including Brasserie Blanc restaurants and our lovely Heartwood Inn pubs, many of which now feature beautiful boutique bedrooms. We are aiming to grow to 61 sites by 2027, which could add up to 500 bedrooms over the next four years. We’re really excited about the amazing opportunities this growth will create, and we hope you are too! It’s a great chance for you to take the next step in your career and develop with us through our unique “Stepping Stones” training and development programme.
*OTE is based on a 48‑hour working week and the TRONC is calculated from the expected 6‑month site average.
Deputy General Manager employer: Heartwood Collection
The Heartwood Collection is an exceptional employer, offering a vibrant work culture that prioritises community and personal growth. With industry-leading training through our 'Stepping Stones' programme, competitive benefits including generous discounts and enhanced family leave, and the opportunity to be part of a beautifully refurbished hotel in Chandlers Ford, we are committed to creating a rewarding environment for our team members. Join us as we expand and shape unforgettable experiences for our guests while advancing your career in a supportive and dynamic setting.
StudySmarter Expert Advice🤫
We think this is how you could land Deputy General Manager
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend local events, and connect with potential colleagues on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company culture and values. At Heartwood Collection, they value community and genuine connections, so be ready to share how you embody these traits in your work.
✨Tip Number 3
Showcase your leadership skills during interviews. As a Deputy General Manager, you'll need to demonstrate how you motivate and empower your team. Share specific examples of how you've successfully led teams in the past.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining the Heartwood family.
We think you need these skills to ace Deputy General Manager
Some tips for your application 🫡
Show Your Personality:When writing your application, let your vibrant personality shine through! We want to see the real you, so don’t be afraid to inject a bit of your character into your cover letter and CV.
Tailor Your Application:Make sure to tailor your application to the Deputy General Manager role. Highlight your experience in running busy operations and how you've empowered your team in previous roles. We love seeing relevant examples!
Keep It Professional Yet Friendly:While we want to see your personality, remember to keep it professional. Use a friendly tone but ensure your language is clear and concise. We appreciate a well-structured application that’s easy to read.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at The Potters Heron.
How to prepare for a job interview at Heartwood Collection
✨Know the Heartwood Collection
Before your interview, take some time to research The Heartwood Collection and its values. Understand their commitment to community, quality food, and the unique atmosphere they create. This will help you align your answers with their ethos and show that you're genuinely interested in being part of their team.
✨Showcase Your Leadership Skills
As a Deputy General Manager, you'll need to demonstrate strong leadership abilities. Prepare examples from your past experiences where you've successfully led a team, managed busy operations, or improved staff retention. Be ready to discuss how you motivate and empower your team to achieve high standards.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and ability to handle challenges in a busy environment. Think about situations you've faced in previous roles and how you resolved them. Practising these responses will help you feel more confident during the interview.
✨Ask Thoughtful Questions
At the end of the interview, have a few thoughtful questions prepared to ask the interviewer. This could be about the upcoming refurbishment of The Potters Heron, the training opportunities available, or how the company supports its employees' growth. It shows your enthusiasm and interest in the role and the company.
